Nortel Networks IP Phone 2001 manual Call Services, Feature profiles

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Call Services

The introduction of Call Services gives the IP Phone 2001 access to Centrex features, which are assigned by your system administrator. Any call service features that are provisioned on your line are available when the IP Phone 2001 logs on to the Centrex IP Client Manager (CICM).

You can have a maximum of 14 features assigned to your line. The full list of features is accessed through the Call Services menu. It is from this list that you can choose specific features to assign to the soft keys on the IP Phone 2001.

Not all features are available on all IP Phones.

Call Services menu

The Call Services menu has six items:

Activate—allows you to activate the selected feature

Change Softkey—allows you to change the feature assigned to the selected soft key

Details—allows you to view the profile of the selected feature

Label—allows you to relabel the selected soft key

Softkey Status—allows you to view the current features assigned the soft keys

Unassign—allows you to remove a feature assignment from a soft key

Feature profiles

Each Centrex feature has a profile. The profile determines when the feature appears in the display, based on the current state of the terminal: idle or active. There are three possible profiles:

Hide when idle

Hide when active

Never hide

Carrier VoIP

Nortel IP Phone 2001 User Guide (CICM)

NN10300-005 09.01 Standard

4 July 2008

Copyright © 2008 Nortel Networks

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Contents Nortel IP Phone 2001 User Guide Cicm Legal Notice Contents Using the Assign menu Using the Call Services menuUsing the Directory menu Copyright 2008 Nortel Networks Features New in this releaseOther changes New in this release Overview Basic featuresOverview Terminal displayIP Phone 2001 menu systems IP Phone 2001 display menu hierarchy IP Phone 2001 menu systemsSettings menu Call Services menuCall menu Procedure Steps Connecting the IP Phone 2001 componentsConnecting the IP Phone 2001 components Procedure job aidLogging on Logging on Prerequisites Logging offLogging off Making a call using hands-free dialing Making a call using off-hook dialingMaking calls NavigationMake a call using predial Editing a predialed numberMaking calls Editing a predialed number Making calls Answering a call Answering a call Terminating a call Terminating a call Navigating the Main menu Navigating the menu systemNavigating the Call Services menu Navigating the Settings menuNavigating the menu system Navigating the Regional menu Navigating the User menuNavigating the User menu Navigating the Call menu Navigating the Terminal menuNavigating the Feature menu Navigating the Directory menu See Using the Directory menu page 69, for proceduresActivating a feature from the menu Using the Call Services menuUsing a soft key to activate a feature Assigning a feature to a soft keyUsing the Call Services menu Resetting soft keys to the default Removing a feature assignment from a soft keyDisplaying soft key labels while on a call Viewing soft key assignmentsHiding soft key labels Viewing feature profilesLabeling soft keys Selecting the language Using the Regional menuUsing the Regional menu Selecting the time zoneEnabling Daylight Saving time Disabling Daylight Saving time Defining the time format Defining the date format Resetting the default time Using the User menu Viewing your login typeViewing your user name Using the User menu Viewing, disabling, or enabling Auto LoginChanging your password Using the User menu Viewing and editing your audio profile Using the Terminal menuUsing the Terminal menu Viewing and editing the default volumeAdjusting the contrast level of the display Performing a firmware upgrade Viewing and editing the dialpad feedback Using the Terminal menu Accessing the Feature menu Resetting the Inbox or OutboxCall menu Resetting soft keys to the defaults Soft key assignments are reset to the default Call menu Using the Assign menu Using the Feature menuDefining the Key type Using the Feature menuEnabling or disabling AutoScroll Resetting the feature keys to the defaultsLabeling a feature Enabling or disabling Auto Hide Using the Options menuAssigning the Outbox to a key Defining your default featureAssigning the Outbox to a key Using the Feature menu Adding an entry to the directory Using the Directory menuEditing a directory entry Using the Directory menuDeleting an entry from the directory Making a call using the directory Accessing the Inbox Using the InboxUsing the Inbox Viewing Inbox call informationStoring a number from the Inbox Using the Inbox to make a call Using the Inbox Accessing the Outbox Using the Outbox Using the Outbox Viewing Outbox call information Storing a number from the Outbox Using the Outbox to make a call Using the Outbox Feature profiles Call ServicesSoft key assignment Call ServicesSoft key assignment Examples of feature to soft key mappingExample 2 Reassign a soft key Example 4 Replace a feature with one with a like profile Call Services Mute feature Mute feature Inbox Inbox Outbox Outbox Using the dialpad to enter text Using the dialpad to enter text Use the IP Phone 2001 with the IP Softphone m6350 Use the IP Phone 2001 with the IP Softphone m6350 Assigned feature access codes Feature Access Code Access Code summaryAccess Code summary Page Carrier VoIP Nortel IP Phone 2001 User Guide Cicm
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