Nortel Networks NN10300-020 manual While on an active call, Using call hold, Transferring a call

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While on an active call

Follow these procedures to put a call on hold, transfer a call, use the mute key, and use the conference call feature.

See Figure 1 "IP Phone 2007 components" (page 9) for the location of the keys.

Navigation

•“Using call hold” (page 39)

•“Transferring a call” (page 39)

•“Using conference call ” (page 40)

•“Using the mute feature” (page 41)

Using call hold

The hold feature allows you to suspend a call without terminating it. Follow this procedure to use the hold feature.

Step Action

1To put the call on hold, press the Hold key.

The call is suspended. On the display, an indicator flashes beside the line on which the call is held.

2Press the key beside the flashing indicator in the display. The call is active again.

--End--

Transferring a call

Follow this procedure to transfer a call to another extension.

Carrier VoIP

Nortel IP Phone 2007 User Guide (CICM)

NN10300-020 02.03 Standard

7 March 2008

Copyright © 2007, 2008 Nortel Networks

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Contents Nortel IP Phone 2007 User Guide Cicm Page Contents Answering calls Selecting the language Using the Time menu Using the Outbox Other changes FeaturesFollowing feature changes were made New in this releaseNew in this release IP Phone 2007 components OverviewIP Phone terminal description Upgradeable firmware Wideband audio support Touch panel descriptionApplication area Touch panel application area Touch panel application area cont’d Component Description Tools areaCalibration Softkey functionalityStylus Terminal indicators Touch screen maintenanceTouch screen will need occasional cleaning Overview Audio IP Phone 2007 menu systemsMain menu LogoffLabel FeatureReset AssignHistory DiagnosticsUpgrade UserTools menu Network configurationLocal diagnostics Touch panel setupUSB devices How to use the navigation keysTftp upgrade Contrast and brightnessIP Phone 2007 menu systems Risk of equipment damage Connecting the IP Phone to the LANIP Phone connectors Procedure job aidPassword screen appears Logging onPress Ok You are logged on and the Menu screen appears Logging off Confirmation screen appearsYou are logged off from the network Logging off System prompts you to touch the center of the red dot Maintaining the touch panelCalibrating the touch panel Tools menu opensFollow this procedure to clean the touch panel Cleaning the touch panelPrimary extension is active and you hear a dial tone Making a call using off-hook dialingMaking a call using handsfree dialing Making callsLine is selected and you hear a dial tone Making a call using predialHandsfree feature is active Editing a predialed numberUse the dialpad to enter the new number Making calls Answering a second call Follow this procedure to answer a callAnswering calls Answering a call Call is answered Call is ended Ending a callEnding a call To put the call on hold, press the Hold key Using call holdWhile on an active call Transferring a callUsing conference call Call is transferredDial the number of the person you want to add to the call Using the mute feature Red light is turned on to indicate the feature is enabledDuring a call, press the Mute key While on an active call To turn off call forward, touch the forward key Using call forwardUsing call forward Selected menu opens Follow this procedure to navigate the main menuNavigating the menu system Navigating the main menuNavigating the Audio menu Navigating the Feature menuSelect and open Default Volumes Follow this procedure to open the Feature menuNavigating the User menu Navigating the Time menuSee Changing your password Viewing and editing your audio profile Using the Audio menuNew profile is saved and you return to the main menu Viewing and editing the default volumesList of available profiles appears Check mark appears beside the selectionViewing and editing the dialpad feedback Resetting a default volumeFollow this procedure to view and edit the dialpad feedback Default Volumes menu opensSelecting a ring tone Level decreases or increases each time you press the key Adjusting the contrast and brightness of the displayOpen the Tools menu Select and open Display Contrast screen appears showingAdjusting the contrast and brightness of the display Using the Feature menu Using the Assign menuFollow this procedure to open the Assign menu Fundamentals, NN10044-111 Feature submenu appearsDefining the key type Assign menu opensAssigning a directory entry to a feature key Enabling or disabling autoscrollDirectory contact list opens AutoScroll screen appears Enabling or disabling the InboxEnabling or disabling auto hide Labeling a feature keyUsing the Options menu Follow this procedure to open the Options menuSelecting the default line key Resetting the feature key to the default settings From the Options menu, select and open Default FeatureDefault Features screen appears, showing a list of DN keys Using the Feature menu Terminal now displays text in the selected language Follow this procedure to select your language preferencePress Cancel Selecting the languageSelecting the language Time displayed changes to that of the selected zone Using the Time menuSetting the time zone Enabling Daylight Saving TimeSelect On Press Ok Setting the time formatFollow this procedure to disable Daylight Saving Time Disabling Daylight Saving TimeSetting the date format To enable a format, select it and press OkCheck mark appears beside the format currently in use Resetting the default time Viewing your username Using the User menuViewing your login type Follow this procedure to view your user nameIf you have permission to edit this feature, press Ok Viewing, disabling, or enabling the auto login featureChanging your password Using the User menu Testing the local mode Testing the local mode Performing a firmware upgrade Second confirmation screen appearsFirmware is downloaded Performing a firmware upgrade Using the directory Adding or editing a directory entryDirectory menu opens Deleting an entry from the directory Enter the number Press OkYou are asked to confirm the action Number is dialed Making a call using the directoryPress Ok and then press Yes to confirm the action Dial screen appearsUsing the directory Using the Inbox List of options appears Accessing the InboxViewing Inbox call information Storing a number from the InboxResetting the Inbox Using the Inbox to make a callFrom the History menu, select Reset Inbox Press Ok Using the Outbox Accessing the OutboxFollow this procedure to access and use the Outbox Select a number from the list Viewing Outbox call informationStoring a number from the Outbox Press the Outbox keyFollow this procedure to delete the contents of the Outbox Using the Outbox to make a callResetting the Outbox Follow this procedure to make a call from within the OutboxUsing the Outbox Adjusting the sleep timer Time increases or decreases each time you press the key Using the Preferences tool Open the Tools menuPress the button in the Icon column To return to the main display, press Exit again You return to the Preferences menuProcedure job aid Using the Preferences tool Using the on-screen keyboard to enter text Press the keyboard iconOn-screen keyboard is displayed Using the on-screen keyboard to enter text Letter appears on the display Using the dialpad to enter textProcedure job aid Feature Access Code Access Code summaryAccess Code summary Page Nortel IP Phone 2007 User Guide Cicm