Nortel Networks NN42030-110 Placing a call on hold, Releasing a call from hold, Canceling a call

Basic functions

Placing a call on hold

While on a call, you can place a call on hold.

1. To place a call on hold, press <prefix>6#.

Releasing a call from hold

You can release a call that you placed on hold. 1. To release a call on hold, press <prefix>7#.

Placing a call on hold and making another call

After you place a call on hold, you can place another call.

1. To hold a call and dial another, press <prefix>1<number to dial>#.

Canceling a call

You can cancel a call. For example, if you place a call on hold and make a second call, you can cancel the second call.

1. To cancel a call, press <prefix>2#.

Swapping two calls

You can swap two calls. For example, if you have a call on hold and are on a second call, you can place the second call on hold and make the first call active.

1. To swap two calls, press <prefix>3#.

Executing a consultative transfer

You can consult with a third-party during a call and then transfer the call to the third-party.

1.To execute a consultative transfer, press <prefix>1<number to dial>#.

2.Consult with the third party.

3.To transfer the call, press <prefix>4#.

Web User Interface User Guide 29