Hold / Transferring Calls, For Your Convenience

Hold / Transferring Calls

Placing a Call on Hold / Retrieving a Held Call

Hold	Trunk Key
Hold	Retrieve
HOLD	(Flashing)
	CALL
(Talking)
	(Flashing)

uWhen an Intercom call is placed on hold, the call is held as “Exclusive Hold” on your phone.

uWhile your outside call is on System Hold, other extension users can take the call off Hold.

Placing a Call on Exclusive Hold

Hold	Trunk Key
Hold	Retrieve
Exclusive Hold Key	(Flashing)
(SC.851+45)	CALL
(SC.851+45)
(Talking)
	(Flashing)

uSystem programming is required to use Exclusive Hold. Ask your NEC Authorised Supplier for details.

u While your outside call is on Exclusive Hold, other extension users can not take the call off Hold.

Retrieving a Held Outside Call (if your extension doesn’t have trunk keys)

For Your Convenience

Programming a Function Key

Programmable Function Keys can be assigned as Appearance Keys (e.g. Trunks) or General Keys (e.g. DSS/One-Touch). Press the Function Key to activate the assigned function without dialling the Service Code.

	General Key Code			Function Key	Service			SPK
CALL	General Key Code			Function Key		Code	Additional Data	SPK
	8	5	1		?	?	?

uAn existing Appearance Key cannot be overwritten without the Appearance Key first being erased.

uProgrammable Function Keys (General Key Code) can be erased by entering Service Code 00.

Common Service Codes:

01	DSS/One-Touch Key	10	Call Forward – Immediate
03	DND Key	11	Call Forward – Busy
04	Background Music (ON/OFF)	12	Call Forward – No Answer
05	Headset Key	13	Call Forward – Busy/No Answer
08	Incoming Caller ID List	14	Call Forward – Dual Ring
19	External Zone Paging	15	Call Forward – Follow Me
20	External All Call Paging	16	Call Forward – Select Option
21	Internal Zone Paging	17	Call Forward – Device
22	Internal All Call Paging	29	Repeat Redial
27	Abbreviated Dial – Common/Personal	30	Saved Number Redial
28	Abbreviated Dial – Group	31	Memo Dial

Programming a DSS/One-Touch Key

CALL

Trunk No.

you want to retrieve

Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You can place an Outside or Intercom call by pressing this key without dialling the number.

7 7 2 ? ?

TRFR

(To answer own held Trunk)

Transferring a Call to another Extension

HOLD	Extension Number
HOLD
	? ? ?

CALL

8 5 1

Trunk Telephone Number

9 ? ?

Extension Number

? ? ?

Function Key

0 1

HOLDSPK

(Talking)	(Announce)
		TRFR

uIf your phone has a DSS or One-Touch key for the extension user who is to receive the call, just press it

instead of “HOLD + Extension Number”in the operation above.

uFunction Keys with one or two colour LEDs programmed as DSS keys will provide extension status indication, Idle=Off, Busy=lit. This is known as Busy Lamp Field (BLF) indication.

uWhen storing an outside telephone number, the Trunk Access Code (normally 9) must be added to the start of the number. Up to 36 digits can be stored.

uTo program another key, press the next Programmable Function Key instead of the SPK Key to finish.

Xn120 Vision, Xn120 Talk specifications

The NEC Xn120 Talk and Xn120 Vision are advanced communication solutions designed to streamline business operations and enhance connectivity. Built with cutting-edge technology, these systems cater to the diverse needs of modern enterprises, offering a multitude of features and characteristics that make them stand out in the competitive market of telecom solutions.

The Xn120 Talk primarily focuses on voice communication, providing a robust platform that supports a wide range of telephony functions. It is designed to enable seamless call handling, featuring high-definition voice quality that ensures crystal-clear conversations. The device supports multiple line appearances, allowing users to manage multiple calls effectively. With its intuitive interface, employees can easily navigate through calls, access their contacts, and utilize advanced features such as call forwarding and voicemail. The system is also equipped with a range of security protocols, ensuring data protection and privacy throughout communications.

On the other hand, the Xn120 Vision goes beyond traditional voice services by incorporating video conferencing capabilities. This feature enables face-to-face interactions regardless of location, making remote collaboration easier than ever. With high-definition video quality and clear audio, the Xn120 Vision is perfect for virtual meetings, presentations, and team collaborations. Additionally, it includes screen-sharing capabilities, allowing participants to view documents, presentations, or applications in real-time, thereby enhancing productivity and communication efficiency.

Both the Xn120 Talk and Xn120 Vision are built on a flexible architecture, allowing for easy scalability. As businesses grow, they can easily add new users and features without significant disruptions to existing operations. Moreover, the systems support various deployment options, including on-premises, cloud-based, or hybrid solutions, catering to the distinct preferences and needs of different organizations.

Another standout characteristic is interoperability. The NEC systems integrate seamlessly with existing business applications, providing users the flexibility to use tools they are already accustomed to. Furthermore, both devices feature user-friendly mobile applications, enabling communication on-the-go and ensuring that employees remain connected, even when away from their desk.

Overall, the NEC Xn120 Talk and Xn120 Vision offer a comprehensive communication solution that combines voice and video capabilities, high-quality audio and video, and a user-friendly interface, making them an ideal choice for businesses aiming to enhance their communication infrastructure.