AT&T E5960 user manual Case of difficulty, Telephone does not work at all

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91-5928-10-00_E5960C CIB_R0.qxd 2/13/1950 7:21 PM Page 43

Appendix

In case of difficulty

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1 800 222–3111.

"Check battery" or "Warning! Use Rechargeable Batteries Only" is displayed on screen

Non-rechargeable batteries have been installed. They must be removed immediately and replaced with rechargeable NiMH batteries (see page 7).

Rechargeable batteries have been installed but may be old or need to be replaced. Remove and re-install the batteries and use normally until fully discharged then let them fully recharge in the handset or base.

If the above measures do not correct the problem, your batteries should be replaced (see page 7).

Telephone does not work at all

Make sure batteries are installed and charged correctly (see page 7).

Make sure the AC adapter is plugged into an outlet not controlled by a wall switch.

Make sure the telephone line cord is plugged firmly into the base unit and the modular jack.

Make sure the base antenna is fully upright.

If you have dial pulse telephone service, make sure the dial mode is set to dial pulse (see page 17).

If these suggestions do not work, unplug the base, remove and re- insert the batteries, then place the handset in the base to re-initialize.

Phone does not ring

Make sure the ringer is on (see page 15).

Make sure the telephone line cord and AC adapter are plugged in properly (see page 6).

Make sure the base antenna is fully upright.

Move the handset closer to the base.

You might have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of them.

If you hear noise or interference during a call

Make sure the base antenna is fully upright.

You may be out of range. Move closer to the base.

Appliances plugged into the same circuit as the base can cause interference. Try moving the appliance or base to another outlet.

The layout of your home or office might be limiting the operating range. Try moving the base to another location, preferably on an upper floor.

If the buttons don’t work, try placing the handset in the base for at least 15 seconds.

Disconnect the base from the modular jack and plug in a corded tele- phone. If calls are still not clear, the problem is probably in your wiring or local service. Call your local telephone service company.

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Contents GHz Cordless Speakerphone/ Answering System E5960C Add new handsets to make your phone more versatile see SeeGHz Cordless Speakerphone/ Answering System E5960C Table of contentsHandset Quick reference guideBase/Speakerphone Parts checklist Before you begin About Caller IdentificationTelephone operating range Telephone base installation Low battery indicator Battery installation & chargingWall mounting Belt clip & optional headset Install belt clip as shown below if desiredBasic handset operation Answering calls Basic base operationOptions while on calls Intercom calls Intercom callsHandling incoming calls Handset screen images Vibrate silent call alerting Low battery toneRinger control RingersHandset settings Ringer volume Base settingsRinger melody Number announceMemory capacity Timeouts and error tonesTo enter a name New phonebook entriesTo enter a number Customizing entriesTo browse through the directory Phonebook searchTo search alphabetically To call a displayed numberTo edit a listing To dial, edit or delete entriesTo dial a number To delete an entryReview CID Log see Review Messages see nextClear CID Log see Review Redial seeReview voice messages Playback optionsAnnouncements To review your call log Dialing options To dial a call log entryAbout the redial memory To review your redial logTo review your redial log To redial a callBase Calls Log To review your call log Chris Thompson 1129 a Oct Message capacity Handset accessDay and time announcements To set day and timeTo check day and time Outgoing announcements To record your outgoing announcementTo delete your outgoing announcement To turn Announce Only on or off Announce Only modeFeature options Changing feature optionsMessage playback Options during playbackTo delete all messages Recording and playing memos To record a memoTo play back a memo Message window displays Message window displaysDial your telephone number from any touch-tone phone Remote accessDisplay screen status icons Battery power levelsHandset status icons Base status iconsAlert tones and indicator lights Indicator lightsAlert tones Adding new handsets Charging spare batteries Telephone does not work at all Case of difficultyIf you lose a call Index Index Technical specifications Action Remote Command Remote access wallet card91-5928-10-00E5960C CIBR0.qxd 2/13/1950 721 PM