12General information
Safety information
•Clean the phone with a damp (not wet) cloth, or an
•Do not open the handset or base. This could expose you to high voltages or other risks.
•Do not submerge any part of your product in water and do not use it in damp conditions, such as bathrooms.
•Do not expose your product to fire, explosive or other hazardous conditions.
•Do not expose to direct sunlight.
•Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.
•We recommend that you do not place the products on antique / veneered wood to avoid damage.
Guarantee
Your BT Converse 2100 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Converse 2100, or any component thereof, which is identified as faulty or below standard, or as a result of inferior workmanship of materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that occur within the 12 month guarantee period.
•Proof of purchase is required.
•The equipment is returned to BT or its agent as instructed.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
•This guarantee does not affect your statutory rights. Within the 12 month guarantee period:
•In the unlikely event of a defect occurring, please return the product with the receipt, to the place of purchase.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent, Helpdesk Solutions 0870 240 5029 or a local qualified repairer.
Returning your phone
Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the carrier.
If you experience any problems, please visit www.bt.com/producthelp