Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at
www.telephones.att.com or call 1 (800)
There is no dial tone.
•Inspect the telephone line cord connection at the telephone wall jack. Make sure the cord is connected properly and securely.
•Inspect the handset cord connections at both ends.
•If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or local service. Contact your telephone service provider.
Telephone does not ring.
•Make sure the RINGER switch on the side of the telephone base is not set to OFF.
•If there are other telephones on the same line, try disconnecting some of them. Having too many telephones connected can create problems such as low ringer volume or impaired sound quality during calls.
Difficulty storing numbers in memory.
•Make sure you are pressing the correct sequence of keys for storing numbers (see pages 20 and 22).
•If you pause for over 10 seconds when programming an entry, the procedure will time out and you will have to begin again.
•Try calling the number to be stored in memory. When the call ends, press PROG, PAUSE/REDIAL, then a
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