Appendix B
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at
www.telephones.att.com, or call 1 (800)
My phone doesn’t work at all.
•Make sure the power cord is securely plugged in.
•Make sure that the battery connector is securely plugged into the cordless handset.
•Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.
•Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its base when not in use.
•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
•You may need to purchase a new battery, please refer to Battery installation and charging, pages
I cannot get a dial tone.
•First try all the suggestions above.
•Move the cordless handset closer to the telephone base. You might have moved out of range.
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