Troubleshooting Tips, Telephone | RCA 25450 guide

Troubleshooting Tips

Troubleshooting Tips

Caller ID

No display

•Make sure the battery is properly charged for 12 hours.

•Make sure the battery is properly installed and connected.

•Replace the battery. Make sure the unit is connected to a non-switched electrical outlet.

•Disconnect the unit from the electrical outlet and plug it back in.

•Make sure you are subscribed to Caller ID service from your local telephone company.

Caller ID error message

•The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates the presence of noise on the line.

Telephone

No dial tone

•Check or repeat installation steps.

•Make sure the base power converter is connected to a working electrical outlet.

•Make sure the telephone line cord is connected to the base and the wall jack.

•Disconnect the base from the wall jack and connect another phone to the same jack. If there is no dial tone in the second phone, the problem might be your wir- ing or local service.

•The handset or headset may be out of range. Move closer to the base.

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RCA 25450 manual Troubleshooting Tips, Telephone

Contents

Model Important Information Important Information Equipment Approval Information Interference Information Hearing Aid CompatibilityLicensing FCC RF Radiation Exposure Statement Do not Open Introduction Introduction Table of Contents Advanced Functions of Your RCA 25450 Phone System Accessory Information Replacement Parts Safety Precautions Connections and SetupImportant Installation Information Installation Guidelines Telephone Jack Requirements Parts Checklist Base Unit Parts Checklist Cordless Handset Installing Handset Phone Installation Base UnitInstalling Backup Battery Base Unit Location Two 2-line Wall Jacks Type RJ-14 Installing the AC AdaptorConnecting the Telephone Line Cords Four 1-line Wall Jacks Type RJ-11 Two 2-line Jacks Four 1-line Jacks Cordless Handset Installation Installing the Charging Cradle and AC AdaptorInstalling the Cordless Handset Battery Installing the Charging Cradle Wall Mount Registering the Cordless Handset Features Base Unit Layout LCD Display Base Unit FeaturesMenu System Adjust Settings and Registration Navigation Button Line Dedicate Redial ButtonLine Buttons Dial Button Mute Button Speaker ButtonHeadset Button Button Memory Buttons Reset ButtonExit Button Store Button Conference Calling Voice Mail Button Call TransferringHold Message Second Incoming Call Cordless Handset Features Call WaitingLCD Display Cordless Handset Cordless Handset Layout Cordless Handset Charging Cradle End/Power Button Talk ButtonRedial Soft Button Headset Jack MuteHold Voice Mail Indicator Light Voice Mail ButtonCall Forwarding Extension Groups Making a Call Using Your RCA 25450 Phone SystemUsing Your RCA 25450 Phone System Making a Call Base Unit Manual Line Selection Dial Base Unit Pre-Dialing Base Unit Redial Base Unit To Delete a Number from the Redial Log Base Unit Making a Call Cordless Handset To Save a Number from the Redial Log to Directory Base UnitAuto Line-Selection Dial Cordless Handset Manual Line-Selection Dial Cordless Handset Pre-Dialing Cordless Handset Redial Cordless Handset Receiving a Call Base Unit To Delete a Number from the Redial Log Cordless Handset Receiving a Call Cordless Handset Ending a Call Base Unit Putting Calls on Hold Switching Between Audio ModesEnding a Call Cordless Handset Base Unit To resume the call, press the corresponding Line 1-4 button Enable Call Forwarding Call Forwarding Cordless Handset Only Disable Call Forwarding Transferring a Call to Another ExtensionAnnounced Call Transfer Base Unit Unannounced Call Transfer Intercom Calls Making an Intercom Call Receiving an Intercom Call End an Intercom Call Ignore and Override an Incoming Line or Intercom CallBase Unit Making an Outbound Line Call Base Unit Making an Outbound Intercom Call Cordless Handset Making an Outbound Line Call Paging Base Unit Cordless Handset Making an Outbound Intercom Call Configure Voice Mail Base Unit Voice MailVoice Mail VM Reset Extension Password Base Unit Change Extension Password Base Unit Clear all VM box messages Base UnitVoice Mail Box Management Options Base Unit Play Greeting Base Unit Record Greeting Base Unit Delete Greeting Base Unit VM box option appears on the display Change Extension Password Cordless Handset Voice Mail Box Management Options Cordless HandsetPlay Greeting Cordless Handset Record Greeting Cordless Handset Delete Greeting Cordless Handset Voice Mail Box Management Options Offsite Access Voice Mail Base Unit Play New Messages Base Unit To view the Caller ID information, press the soft button Play Old Messages Base Unit Delete Old Message Transfer Message Access Voice Mail Cordless Handset Play New Messages Cordless Handset To delete a new message, press the soft button To view the caller ID information, press the soft button Play Old Messages Cordless Handset Access VM Offsite Location To transfer the message, press the soft button Voice Mail Navigate Directory DirectoryDirectory Directory Keypad Character Selection Delete Entry Edit Entry View Number Soft button Auto Attendant Base Unit Advanced Functions of Your RCA 25450 Phone SystemAdvanced Functions of Your RCA 25450 Phone System Clear All Configure Auto Attendant Base Unit Turning Auto Attendant On or Off Record Outgoing Message OGM Play Outgoing Message OGM Select Outgoing Message OGM Hold Message Base Unit Record a Hold Message Play a Hold Message Speed Dial Base Unit Delete a Hold MessageCalling Speed Dial Numbers Three-Way Conference Calls Saving Phone Numbers to Speed Dial Memory buttonsAdd Extension From Base Unit Add Extension From Cordless Handset Add Phone Line From Base Unit Add Phone Line From Cordless Handset Configure Second Incoming Call 2nd Call Alert Using Base Unit for Second Incoming Call Extension Group Setting Cordless Handset Using Cordless handset for Second Incoming CallSelecting and Deleting an Extension Group ID number Call Log View Call Log Call a displayed NumberModify Logged Numbers Save displayed Caller ID Information into the Directory Delete displayed Caller ID Information From the Call LogClear All Caller ID Information from the Call Log Settings and Adjustment Settings and AdjustmentMenu System Base Unit Setup Administrator PasswordFlash Time Line Dedicate Base Unit #### Sound Base Unit Receiver, Speakerphone, or Headset Voice Volume Base Unit Ring Volume Base Unit Key Volume Base Unit Ring Tone Base Unit Key Tone Base Unit Cordless Handset Setup Register Cordless Handset Base Unit and Cordless Handset Deregister Cordless Handset Base Unit and Cordless Handset Clear Cordless Handset ID Base Unit Next Cordless Handset ID Base Unit Ring Volume and Vibrate Settings Cordless Handset Sound Cordless Handset Ring Tone Cordless Handset Key Volume Cordless Handset Key Tone Cordless Handset Phone Settings Dialing PrefixTurn On Dialing Prefix Area Codes Turn Off Dialing PrefixEdit Local Area Code LAC Edit Regional Area Code RAC Set Time Base Unit Contrast Base Unit Do Not Disturb DND Base Unit Auto or Manual Line Selection Settings Cordless Handset Auto Line Selection Setting Manual Line Selection Setting Reset System Base Unit Connecting an Optional Headset to the Cordless Handset Headset and Belt Clip OperationAttaching the Belt Clip Cordless Handset Battery Replacing the BatteriesHandset Memory Retention Base Unit Battery Battery Safety Precautions Other Information Other InformationDisplay Messages Sound Signals Other Information Troubleshooting Tips Troubleshooting TipsTelephone 115 General Product Care Causes of Poor Reception 117 Service Information Service Information Warranty Information Limited Warranty 120 Wall Mount Template for Cordless Handset Wall Mounting Bracket Template for Cordless HandsetMounting Template 122 Accessory Information Accessory Information English Espanol