Configure Auto Attendant Base Unit | RCA 25450 specs

Advanced Functions of Your RCA 25450 Phone System

TURN AA on/off

2.If the caller enters a valid extension, the call will ring the extension. If the call is not answered after 30 seconds, the auto attendant prompts the caller with a custom out-going message, or “The extension you’ve entered is busy or not available, please try another extension, or to leave a message, press the pound key.”

The caller can then enter another extension. If, after the third attempt, there is no answer, the caller will be prompted, “Sorry, nobody can answer your call right now. Please try again later. Goodbye.”

3.If the caller enters an invalid extension, the auto attendant prompts the caller, “The extension you’ve entered is invalid, please try another extension.”

4.If the caller chooses to speak with the operator by pressing “0,” the phone will prompt the caller, “Please hold, your call is being transferred to the operator.” The call will then ring the Base Unit.

If the Auto Attendant function is turned off, all extensions will ring and the first one to answer receives the call.

Configure Auto Attendant (Base Unit)

Auto Attendant can be turned on or off for each line (1-4). A recorded outgoing message (OGM) can be assigned to each line.

Turning Auto Attendant On or Off

1.Press the Auto Att button.

2.“Turn AA on/off” appears on the display.

3.Press the soft button.

4.Press 5 or 6 on the Navigation button to scroll to the line number “Line (1-4)”on the display that you want to turn on or off.

5.Press the soft button.

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RCA 25450 manual Configure Auto Attendant Base Unit, Turning Auto Attendant On or Off

Contents

Model Important Information Equipment Approval Information Important Information Hearing Aid Compatibility Interference InformationLicensing Do not Open FCC RF Radiation Exposure Statement Introduction Introduction Table of Contents Advanced Functions of Your RCA 25450 Phone System Accessory Information Replacement Parts Important Installation Information Connections and SetupSafety Precautions Installation Guidelines Telephone Jack Requirements Parts Checklist Base Unit Parts Checklist Cordless Handset Installing Backup Battery Phone Installation Base UnitInstalling Handset Base Unit Location Connecting the Telephone Line Cords Installing the AC AdaptorTwo 2-line Wall Jacks Type RJ-14 Four 1-line Wall Jacks Type RJ-11 Four 1-line Jacks Two 2-line Jacks Installing the Charging Cradle and AC Adaptor Cordless Handset InstallationInstalling the Cordless Handset Battery Registering the Cordless Handset Installing the Charging Cradle Wall Mount Base Unit Layout Features Menu System Adjust Settings and Registration Base Unit FeaturesLCD Display Navigation Button Line Buttons Redial ButtonLine Dedicate Dial Button Headset Button Speaker ButtonMute Button Button Exit Button Reset ButtonMemory Buttons Store Button Hold Message Voice Mail Button Call TransferringConference Calling Second Incoming Call Call Waiting Cordless Handset FeaturesLCD Display Cordless Handset Cordless Handset Layout Cordless Handset Charging Cradle Talk Button End/Power ButtonRedial Soft Button Mute Headset JackHold Voice Mail Button Voice Mail Indicator LightCall Forwarding Extension Groups Using Your RCA 25450 Phone System Using Your RCA 25450 Phone SystemMaking a Call Making a Call Base Unit Pre-Dialing Base Unit Manual Line Selection Dial Base Unit To Delete a Number from the Redial Log Base Unit Redial Base Unit To Save a Number from the Redial Log to Directory Base Unit Making a Call Cordless HandsetAuto Line-Selection Dial Cordless Handset Manual Line-Selection Dial Cordless Handset Redial Cordless Handset Pre-Dialing Cordless Handset To Delete a Number from the Redial Log Cordless Handset Receiving a Call Base Unit Ending a Call Base Unit Receiving a Call Cordless Handset Ending a Call Cordless Handset Switching Between Audio ModesPutting Calls on Hold Base Unit To resume the call, press the corresponding Line 1-4 button Call Forwarding Cordless Handset Only Enable Call Forwarding Transferring a Call to Another Extension Disable Call ForwardingAnnounced Call Transfer Base Unit Unannounced Call Transfer Making an Intercom Call Intercom Calls Receiving an Intercom Call Ignore and Override an Incoming Line or Intercom Call End an Intercom CallBase Unit Making an Outbound Line Call Cordless Handset Making an Outbound Line Call Base Unit Making an Outbound Intercom Call Cordless Handset Making an Outbound Intercom Call Paging Base Unit Voice Mail Configure Voice Mail Base UnitVoice Mail VM Reset Extension Password Base Unit Clear all VM box messages Base Unit Change Extension Password Base UnitVoice Mail Box Management Options Base Unit Play Greeting Base Unit Record Greeting Base Unit Delete Greeting Base Unit VM box option appears on the display Voice Mail Box Management Options Cordless Handset Change Extension Password Cordless HandsetPlay Greeting Cordless Handset Delete Greeting Cordless Handset Record Greeting Cordless Handset Voice Mail Box Management Options Offsite Play New Messages Base Unit Access Voice Mail Base Unit To view the Caller ID information, press the soft button Play Old Messages Base Unit Delete Old Message Transfer Message Play New Messages Cordless Handset Access Voice Mail Cordless Handset To view the caller ID information, press the soft button To delete a new message, press the soft button Play Old Messages Cordless Handset To transfer the message, press the soft button Access VM Offsite Location Voice Mail Directory DirectoryNavigate Directory Directory Keypad Character Selection Edit Entry Delete Entry Soft button View Number Advanced Functions of Your RCA 25450 Phone System Advanced Functions of Your RCA 25450 Phone SystemAuto Attendant Base Unit Clear All Turning Auto Attendant On or Off Configure Auto Attendant Base Unit Record Outgoing Message OGM Select Outgoing Message OGM Play Outgoing Message OGM Record a Hold Message Hold Message Base Unit Play a Hold Message Delete a Hold Message Speed Dial Base UnitCalling Speed Dial Numbers Saving Phone Numbers to Speed Dial Memory buttons Three-Way Conference CallsAdd Extension From Base Unit Add Extension From Cordless Handset Add Phone Line From Cordless Handset Add Phone Line From Base Unit Using Base Unit for Second Incoming Call Configure Second Incoming Call 2nd Call Alert Using Cordless handset for Second Incoming Call Extension Group Setting Cordless HandsetSelecting and Deleting an Extension Group ID number Call Log Call a displayed Number View Call LogModify Logged Numbers Delete displayed Caller ID Information From the Call Log Save displayed Caller ID Information into the DirectoryClear All Caller ID Information from the Call Log Settings and Adjustment Settings and AdjustmentMenu System Administrator Password Base Unit SetupFlash Time #### Line Dedicate Base Unit Sound Base Unit Ring Volume Base Unit Receiver, Speakerphone, or Headset Voice Volume Base Unit Ring Tone Base Unit Key Volume Base Unit Key Tone Base Unit Register Cordless Handset Base Unit and Cordless Handset Cordless Handset Setup Deregister Cordless Handset Base Unit and Cordless Handset Clear Cordless Handset ID Base Unit Next Cordless Handset ID Base Unit Sound Cordless Handset Ring Volume and Vibrate Settings Cordless Handset Ring Tone Cordless Handset Key Tone Cordless Handset Key Volume Cordless Handset Dialing Prefix Phone SettingsTurn On Dialing Prefix Turn Off Dialing Prefix Area CodesEdit Local Area Code LAC Edit Regional Area Code RAC Contrast Base Unit Set Time Base Unit Do Not Disturb DND Base Unit Auto Line Selection Setting Auto or Manual Line Selection Settings Cordless Handset Manual Line Selection Setting Reset System Base Unit Headset and Belt Clip Operation Connecting an Optional Headset to the Cordless HandsetAttaching the Belt Clip Replacing the Batteries Cordless Handset BatteryHandset Memory Retention Battery Safety Precautions Base Unit Battery Other Information Other InformationDisplay Messages Other Information Sound Signals Troubleshooting Tips Troubleshooting TipsTelephone 115 Causes of Poor Reception General Product Care 117 Service Information Service Information Limited Warranty Warranty Information 120 Wall Mounting Bracket Template for Cordless Handset Wall Mount Template for Cordless HandsetMounting Template 122 Accessory Information Accessory Information English Espanol