AT&T SBC-420 Troubleshooting, Using a Headset, Power Failure Operation, Battery LOW Indication

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ADDITIONAL FEATURES

TRANSFERRING A NUMBER FROM LNR

(LAST NUMBER REDIAL) TO A FEATURE KEY

The 420 allows the number stored in the Last Number Redial memory to be transferred to a FEATURE key.

TROUBLESHOOTING

During Initial Set-up, the Phone Beeps Continuously

■Make sure that each 420 in the system is assigned a unique EXTENSION NUMBER between 11 and 22.

Intercom, Page All, Privacy and/or other system features do not work properly.

■ DSL service can interfere with communication between Executive Series telephones. Usage

1.

2.

Follow steps 1-2 under “PROGRAMMING THE FEATURE KEYS” on page 35.

Press SAVE to save the name.

GARY BIXBY (Enter number)

SPD#:save?

3 . Press REDIAL to copy the phone number from the LNR to the LCD.

GARY BIXBY 5551212

spd#:save?

4 . Edit the phone number if you wish, then press the FEATURE key to save the name and number into that location.

should be restricted to Line 3 or 4 and a filter (provided by the DSL provider) should be

installed.

■ Make sure the total length of wiring used in your system is less than 600 feet. If the wiring

is longer, you may need to use a special filter device. Contact the company from which you

purchased the phone to obtain this filter.

■ Installation sites at greater distances from the telephone company central office may also

experience network communication problems. These problems include inability to make or

receive intercom calls or inconsistent call transfers and paging. If you are experiencing

these problems, a filter (part number 3001-01) needs to be installed. Contact the company

from which you purchased the phone to obtain this filter.

ADDITIONAL

USING A HEADSET

A dedicated HEADSET button on the 420 allows you to keep the headset plugged in, and to only use it when desired.

POWER FAILURE OPERATION

Incoming calls can be received (the phone will ring) and outgoing calls can be made on all four lines using the handset or headset. An optional 9 volt battery must be installed for power failure operation. The speakerphone will not function during a power failure.

The Caller ID database and the Directory database are stored in non-volatile memory and will not be affected during a power failure.

BATTERY LOW INDICATION

When the back-up battery becomes old or weak, the word BATT will appear on the display.

09/06 08:41A EXT 22 CID:000/001 BATT

Replace the battery as described in INSTALLING THE BATTERY on page 6.

NOTE:

■Use only ALKALINE batteries.

Cannot Access Program Mode

■Is the extension off-hook? You cannot program the phone and talk on it at the same time.

Telephone Does Not Ring

■Make sure the Do Not Disturb (DND) feature is not activated.

■Make sure ringers are turned on.

■If there are several non-system phones on the line that do not ring, disconnect some of them.

■If the INTERCOM light flashes but you do not hear a paging signal, make sure the Do Not Disturb (DND) feature is not activated.

■If you subscribe to Telephone Company Voice Mail, make sure the Delay Ring setting is not greater than the time it takes for Voice Mail to answer. See pg. 13.

Telephone Handset is Dead

■Make sure the coiled handset cord is plugged into the HANDSET jack, not the HEADSET jack. See pg. 7.

Intercom Paging Signal Not Received

■Make sure you have programmed your extension number correctly. Line 1 must be connected at all extensions and must be the same telephone number/line for Page and Intercom to work properly.

■Make sure the Do Not Disturb feature is turned off at the extension you are calling.

Cannot Join a Conversation in Progress

■The PRIVACY feature prevents another extension on the system from interrupting a conversation. Press the LINE button to release privacy.

ADDITIONAL

36

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Contents SBC-420 Table of Contents Table of Contents Initial Setup KEY Features MutePage Installation Connect the handset cordSetting the Language Setting the Extension IDSetting the Time and Date Turning Message Indicator Light OFFSetting the Delay Ring Programming OptionsTurning the Ringers on or OFF Change the Ringer TypesSetting the Prime Line Programming the Line UsageUse the buttons to select the desired Use the buttons to turn the line on or offSetting AUTO-MUTE Programming Line Groups / Private LineAuto Intercom Answer EXTProgramming Area Codes Changing the Flash Duration Setting TONE/PULSE DialingChanging Hold Reminder Resetting NEW CALL/MESSAGE Waiting IndicatorTurning the Message Waiting Indicator OFF Programming Options Telephone OperationLine Status Indicators Volume ControlMaking Telephone Calls Prime LineFLASH/FEATURE Transferring CallsHold MuteWAY Call Conferencing TONE/PULSE Mixed DialingCall Privacy Extension Conferencing Paging and IntercomPaging a Single Extension Answering a Single ExtensionRoom Monitor Making AN Intercom CallCaller ID Caller ID Directory Deleting Caller ID RecordsCreating a NEW Directory Entry Locating a Directory RecordDeleting Directory Records Additional FeaturesProgramming the Feature Keys Troubleshooting Using a HeadsetPower Failure Operation Battery LOW IndicationProgramming Tree L1 Msgw Light = OFF Maximum Flash Time is 1.2 second Programming Tree FCC Requirements User InstructionsTechnical Specifications Headset Jack 2.5 mm Jack Change without noticeImportant Safety Instructions Headset Jack 2.5mm Jack Change without noticeCaller ID with Call Waiting Type 420 M1S1 10/12/01

SBC-420 specifications

The AT&T SBC-420 is a high-performance broadband and voice communication device designed to meet the demands of both residential and business users. As a part of AT&T's ongoing commitment to providing reliable connectivity solutions, the SBC-420 integrates advanced technologies to enhance user experience and deliver robust service capabilities.

One of the main features of the SBC-420 is its dual-mode functionality, allowing it to operate as both a digital subscriber line (DSL) modem and a Voice over Internet Protocol (VoIP) gateway. This versatility makes it an ideal choice for users who require both high-speed internet access and digital voice services. With its support for multiple simultaneous calls over the same broadband connection, the SBC-420 ensures that users can enjoy clear and uninterrupted voice communication.

The SBC-420 is equipped with advanced DSL technology, supporting ADSL2+ for faster download speeds and improved performance. This technology enables users to experience seamless streaming, gaming, and browsing capabilities, even during peak usage times. The device brings high-speed internet access right into the home or office, reducing latency and enhancing the overall internet experience.

In terms of wireless connectivity, the SBC-420 features built-in Wi-Fi capabilities, offering users the flexibility to connect multiple devices without the need for additional routers or access points. With dual-band support, this device can reduce interference and provide stable connections across various environments. The inclusion of multiple Ethernet ports also ensures that wired connections can be established for devices that require a more dependable connection.

Security is a key focus for the SBC-420, which includes robust encryption protocols to protect user data and maintain privacy across the network. The device simplifies network management and security settings, allowing users to easily monitor and configure their home or office network to their specific needs.

Overall, the AT&T SBC-420 combines essential features, cutting-edge technologies, and user-friendly characteristics into a single device that excels in delivering fast internet and reliable voice services. Its adaptability, advanced performance, and commitment to security make it an excellent choice for a wide range of users, from casual consumers to small businesses seeking dependable communication solutions.
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