Voicemail

Voicemail answers your calls when you are unable to answer the phone. Your personalized greeting is played and the caller’s message recorded for you to listen to later.

Getting Started

Before you can use the Voicemail service, you must first initialize your Voicemail box.

Step 1 – Access the system.

> Dial * 9 8 from your home phone.

Step 2 – Enter your temporary password.

Shaw will provide you with a temporary password for your initial log-in.

>Enter your temporary password and press # .

Note – if you enter an incorrect password, you will be asked for your mailbox number (your 10-digit phone number), followed by the password again.

>The system will now prompt you to change your temporary password and record your name and greeting.

Step 3 – Enter your new password.

For security reasons, please change your password immediately. You may not reuse your temporary password. The new password length can be 4 to 19 digits.

>Enter your new password.

>Press # to finish.

>Press * to cancel.

The system will now prompt you to confirm your new password.

>Re-enter your new password.

>Press # to finish.

>Press * to cancel.

Step 4 – Identify your Voicemail box by recording your name and/or telephone number.

The system will request you to record your name and/or telephone number at the tone. Following that:

>Press 1 to replay.

>Press # to accept.

>Press * to cancel.

Step 5 – Record your personal greeting.

The system will request you to record your greeting at the tone. When completed:

> Press # to end the recording.

>Press 1 to replay.

>Press # to accept.

>Press * to cancel.

Step 6 – Exiting the system.

To complete your set-up session, hang up.