Shaw digital Phone manual Retrieving Your Messages, To access your voicemail from home

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Retrieving Your Messages

When you have a new message waiting, you will hear an interrupted dial tone when you pick up the receiver, or your phone’s message-waiting light will be flashing (on phones with a message-waiting light feature). You can still make and receive calls when you hear the interrupted dial tone.

To access your voicemail from home:

> Press * 9 8 .

>If you have set up the skip PIN feature, you will not be prompted for your password. (See page 5 for instructions on how to set up this feature.) If this feature is not enabled, please enter your PIN when prompted.

Note – if you enter an incorrect password, you will be asked for your mailbox number (your 10-digit phone number), followed by the password again.

To access your voicemail while you are away from home:

> Dial your phone number and press * when your personal greeting begins.

>Enter your password.

>Note: If you enter an incorrect password, you will be asked for your mailbox number (your 10-digit phone number), followed by the password again.

>Follow the prompts to check for new or saved messages.

To access your voicemail without calling your home phone:

>Dial the Voicemail Access Number (see Appendix A) for the city where your phone service is located.

>Enter your mailbox number (your 10-digit phone number).

>Enter your password.

>Follow the prompts to check for new or saved messages.

How to review messages

This system will describe the message (new, saved, when it was received, etc.), and will then play the message. If you have expired messages (messages older than seven days), the system will prompt you with the following menu to review or delete these before proceeding to your new messages:

0Help.

 1 Review expired messages.

2Delete all expired messages.

After you have entered the system, use the following options while listening to your new or saved messages:

>

Press

 1

to hear new, unheard messages first; or

>

Press

3

to review other messages.

If listening to other messages, press:

 1 To listen to your archived messages.

2To listen to messages deleted during your current session.

3To listen to messages you have composed for future delivery.

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Contents SHAWdigital Phone Contents Hello. Welcome to Shaw’s Home Phone Service Voicemail To access your voicemail while you are away from home To access your voicemail from homeTo access your voicemail without calling your home phone How to review messagesHow to change your password From the main menu Customize your Voicemail service Personal Options menuReviewing Messages From the main menu During playbackHow to change your personal greeting From the main menu How to change your pre-recorded name From the main menuPersonal greeting menu After leaving a messageTo cancel Call Forward To set up Call ForwardCall Forward While Call Forward is in effectTo temporarily cancel Call Waiting When you are on the phone and someone else is calling youWhat happens when using Call Waiting Call WaitingTo use Call Display Blocking Call DisplayTo use Call Display Call Return Way CallingTo use 3-Way Calling Way Calling tipsAnonymous Call Rejection To cancel Anonymous Call RejectionShaw Distinctive Ring To use Anonymous Call RejectionShaw Prepaid Calling Shaw Long DistanceShaw International Direct Appendix a Enter your password followed by #Page Page Page Page 24/7/365 Support Directory AssistanceTSX SHAW.CA