3Com manual VCX V7000 Attendant

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VCX V7000 ATTENDANT

5 CONSOLES — MODEL 3105 AND

COMPLEMENT ATTENDANT

The VCX V7000 Attendant Console (Model 3105) and the VCX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and the CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.

This chapter includes the following topics:

■VCX Attendant Console — A device that works along with VCX telephones to increase call handling capability. In many offices, the Attendant Console is used by a receptionist or switchboard operator, who is referred to in this guide as “the receptionist.”

■Complement Attendant Software (CAS) — A software application, installed by an administrator, that allows a receptionist to answer and route calls using a personal computer.

The Attendant Console and VCX Complement Attendant Software application can be used at the same time. However:

■When incoming calls appear on the Attendant Console, you must handle them using the buttons of the console.

■When calls appear on the CAS computer screen, you must handle them using the mouse and the CAS software features.

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Contents V7000 Telephone Guide 3Com Corporation 350 Campus Drive Marlborough, MA Contents Standard Features Index Page About this Guide List conventions that are used throughout this guide Icons ConventionsV7000 IP Telephony Solution products in this release RelatedDocumentation Your name and organization optional ExamplePart Number 900-0187-01 Rev AA VCX V7000 Basic VCX Telephone ModelOverview 2101 Basic Telephone has these features ButtonsControls Telephone key pad Lists the feature codes on the 2101 Basic Telephone Feature CodesForce registration. For administrator use only VCX V7000 Business VCX V7000 Business Telephone Model 10a-f 2102 Business Telephone has these featuresTelephone key pad Programmable Access ButtonsVCX V7000 Business Telephone Model Status Indicator Lights Lists the feature codes on the 2102 Business TelephoneURL Feature Codes VCX V7000 Business Telephone Model Models 3101 and 3101SP 3101SP Overview Model 3101Shows the buttons and controls on the VCX Model 3101SP Basic Controls are identical on the two telephonesAdvanced Settings Configures network parameters Telephone key pad Displays the Access buttons on the VCX Model 3101 and 3101SP Lists the feature codes on the 3101 Basic Telephone111 Status Lights for System AppearanceButton indicates the status. See Table VCX V7000 Business VCX Telephone Shows the buttons and controls on the VCX Model Business TelephoneProgrammable Access buttons See Programmable Access Buttons Handset Shows the 18 programmable Access buttons on the phone Lists the feature codes on the 3102 Business Telephone Button indicates its status. See Table Status LightsStatus Lights VCX V7000 Business Telephone Model VCX V7000 Attendant Access Buttons VCX AttendantConsole VCX Attendant Console Click Search Attendant ComplementSoftware Attendant ConsoleComplement Attendant Software Main Window Elements of the Complement Attendant Software Screens Complement Attendant Software Buttons and Keyboard Shortcuts Complement Attendant Software Page Standard Features Free Feature Using the HandsSpeaker when a call arrives To enable or disable the Hands Free featureMaking Internal Calls Making CallsTelephone Display UsingPanel Viewing the CallThis message appears for missed calls Putting a Call On HoldWhile on a Call Calls Setting up a Conference CallMuting Calls Another Phone Transferring a Call Transferring a Call VolumeDirectly to Voice MailSpeed Dialing Call Park Using a Headset 3102 phone only Handset can be either on hook or off hook Advanced Features Accessing VCX 7000 UserInterface Interface Overview Welcome My Extensions Calling Features Log OutVCX V7000 User Interface Left column displays four optionsWelcome Codes Enable Speed DialForwarding Enable CallAnswer Condition Telephone Caller ID By default, the VCX system shows your Caller ID your nameLine Condition ConditionControlling Caller ID Enabling Bridge ExtensionsTheir phone Logging Out Advanced Features Numbers IndexMWI Page Index
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V7000 specifications

The 3Com V7000 is a high-performance network switch designed for enterprise-level applications that require robust network solutions. Developed by 3Com Corporation, a company known for its innovation in networking technology, the V7000 serves as a versatile backbone in modern data centers and enterprise networks.

One of the main features of the 3Com V7000 is its scalability. The switch can easily expand to meet growing network demands. It supports a variety of configurations, enabling businesses to start with a smaller network setup and grow as needed. This is particularly beneficial for organizations experiencing rapid growth or those that rely on fluctuating workloads.

In terms of performance, the V7000 offers high throughput and low latency, ensuring fast data transfer across the network. With advanced switching capabilities, the V7000 can manage large volumes of network traffic efficiently, making it ideal for data-intensive applications such as video conferencing, cloud services, and database transactions.

The V7000 incorporates cutting-edge technologies, including Layer 2 and Layer 3 switching, which allows for flexible network design. Layer 2 switching provides efficient data forwarding within the same network segment, while Layer 3 capabilities enable routing between different segments, facilitating inter-network communication.

Additionally, the 3Com V7000 features built-in redundancy and fault tolerance, which are crucial for maintaining network reliability. With redundant power supplies and fans, the switch ensures continuous operation even in the event of hardware failures. This resilience is vital for mission-critical applications where downtime can lead to significant financial losses.

Security is another important characteristic of the V7000. The switch supports various security protocols and features, including port security, access control lists, and 802.1X authentication. This helps protect network resources from unauthorized access and enhances overall security posture.

The management of the V7000 is straightforward, thanks to its user-friendly web interface and support for SNMP and CLI. Network administrators can easily monitor performance, configure settings, and troubleshoot issues through these interfaces.

In conclusion, the 3Com V7000 is a highly versatile and reliable network switch that combines scalability, high performance, advanced security features, and straightforward management, making it an excellent choice for organizations seeking to enhance their networking infrastructure.
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