Polycom IP 500/501 User Guide
Extended Functionality
A user may use the CONFERENCE Feature Key instead of the soft key.
Splitting a Conference Call
1.To split the existing conference call, press the SPLIT soft key. This places both calls on hold on separate lines.
2.Using the DISPLAY CONTROL keys, select the call you would like to disconnect, press the RESUME soft key, then press the ENDCALL soft key.
3.Press the RESUME button once the first call is disconnected to speak with the caller that is still connected.
Call Forward Always
Allow a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by using the soft keys, or by dialing a feature code.
NOTE: The user must use the same method to turn the function off that they used to turn the function on. Otherwise, the system will not recognize the ‘off’ command.
Using the Feature
Activate: Using the Soft Keys †
1.Press the FORWARD soft key.
2.Using the DISPLAY CONTROL keys, select the LINE that you want forwarded.
3.Press the SELECT soft key.
4.Enter the forwarding NUMBER with the KEYPAD.
5.Press the ENABLE soft key.
†This soft key is not available if the phone number is shared on another phone.
Deactivate: Using the Soft Keys
1.Press the FORWARD soft key.
2.Using the DISPLAY CONTROL keys, select the LINE that you want forwarded.
3.Press the SELECT soft key.
4.Press the DISABLE soft key.
Activate: Using the Feature Code
1.GO OFF HOOK
2.Press *72
3.Follow the IVR instructions.
Deactivate: Using the Feature Code
1.GO OFF HOOK
2.Press *73
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