Polycom
500
manual
Polycom VVX Business Media Phone
Install
Password
Updating the Default Channel
Administrative Tasks
Warranty
Updating Phone Configuration
To set up a conference call
Changing Timeouts
Adjusting the Volume of Pages
Updating Your Presence Setting
Page 1
Polycom
®
VVX
®
500
Business Media Phone
User Guide
UC Software 4.0.1 December 2011
1725-44535-001
Rev.A
Page 1
Page 2
Image 1
Page 1
Page 2
Contents
Polycom VVX Business Media Phone
Patent Information
Trademark Information
Disclaimer
Limitation of Liability
Contents
Using Buddy Lists
Setting Up and Managing Conference Calls
Responding to Incoming Calls
During Calls
Receiving PTT Broadcasts When You’re Not in an Active Call
Logging into Phones
Polycom Limited Warranty and Limitation Liability
Placing Calls from Phones that are in the Logged-Out State
Locking the Phone
End-User License Agreement for Polycom Software 103
Page
Who Should Read this Guide
How to Use this Guide
Conventions Used in this Guide
Disabled
Related Documents
Web Info Accessing Phone Guides
Phone Keys and Hardware
Getting Started
Web Info Additional Phone Hardware
Phone Views
Home View
Troubleshooting Why Can’t I Access a Certain View?
User Tip Displaying Home View Icons
Lines View
Calls View
Active Call View
Dark green Active call
User Tip Navigating Back to Calls View
Icon Description
Understanding Phone Icons and Status Indicators
If you want to… Do this…
Navigating Your Phone Interface
Encoding Options
Entering Data and Updating Fields
To use the onscreen keyboard
Using the Onscreen Keyboard
Using the Dialpad Keys on the Phone Console
To clean the touchscreen
Cleaning the Touchscreen
Web Info How to Register Your Phone
Configuring Your Phone Using the Web Configuration Utility
Registering the Phone
Web Info Using the Utility
To access the Web Configuration Utility for your phone
About Your Phone’s Call-Handling Capabilities
Using Basic Features
User Tip Making the Headset the Default Call Path
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Calls
Answering Another Call
Answering Calls Automatically
Answering on a Shared Line
Managing Multiple Calls
Calling from the Dialer
Placing Calls
Placing Calls from Favorites, Lists, and Directories
User Tip Choosing URLs or Numbers Mode from the Dialer
To call from the Dialer
To call from the Recent Calls list
To call from your Favorites list
Redialing Numbers
To call from your Directory
To redial a number
Web Info More Information About Headsets
Using Headsets
Troubleshooting Why Doesn’t My Headset Work with My Phone?
Ending Calls
Responding to Incoming Calls
Enabling Headset Memory Mode
Ignoring Incoming Calls
To ignore or silence a call
Rejecting Incoming Calls
During Calls
Forwarding Incoming Calls to Another Party
To reject an incoming call
Transferring Calls
Holding Calls
To hold a call
To resume a held call
To set up a conference call
Setting Up and Managing Conference Calls
User Tip How to Quickly Set Up a Conference
To perform a blind transfer
Ending Conference Calls
Holding and Resuming Conference Calls
Splitting Conference Calls into Two Held Calls
Managing Conference Call Participants
Changing the Way Calls are Answered
To manage a conference call participant
Forwarding All Calls to Another Party
To disable call forwarding
To forward all calls to another party
User Tip Call Forwarding on a Call-by-Call Basis
Tap Auto Divert, and tap Enabled
Using Do Not Disturb
Rejecting Calls from a Contact
Diverting Calls from a Contact to Another Party
Using Do Not Disturb with Multiple Lines
To listen to voicemail messages
Listening to Voicemail
Recent Calls
Timesaver Quickly Accessing Recent Calls
To view Recent Calls
To customize the list
To manage a call record
To clear certain calls from the list
To view your Contact Directory
Working with Your Contact Directory
To search for a contact
To view contact information
To dial a contact
To add a contact
To update a contact’s information
To delete a contact
Working with a Corporate Directory
To view the Corporate Directory
To search the Corporate Directory
Updating the Incoming Call Ringtone
Controlling What is Heard
To dial a Corporate Directory contact
To add a contact to your local Contact Directory
Changing the Ringer Volume
Changing the Speaker Volume
Choosing Where You Hear Sound Effects
Updating a Contact’s Ringtone
Managing Favorites
To see your Favorites from Home or Lines view
To see your Favorites list
To make a contact a Favorite
Add to Favorites
To reorder your Favorites
Working with Shared Lines
To delete a Favorite
Using Basic Features
Page
Using Buddy Lists
Using Advanced Features
To update your presence setting
Updating Your Presence Setting
Managing Buddies
Updating Your Buddy List
User Tip How to Access Your Blocked and Watcher Lists
To update your Buddy list
Blocking Contacts from Viewing Your Status
To block or unblock a contact from viewing your status
Monitoring Buddies
Timesaver How to Quickly Unblock a Contact
To monitor buddies from… Do this…
Integrating with Microsoft Lync Server
To add a buddy to your Buddies list
Adding Buddies to Your Buddy List
To delete a buddy from your Buddies list
Web Info How Do I Attach a USB Flash Drive to My Phone?
Recording Calls
Polycom VVX 500 Business Media Phone User Guide
Web Info Supported USB Flash Drives
To record a call
To pause and resume a recording
To record a conference
Playing Recorded Calls
Using the Browser
Entering Information in the Main Browser
Navigating the Main Browser
Push-to-Talk Mode
Broadcasting Messages Using Push-to-Talk and Group Paging
Sending and Receiving PTT Broadcasts
Tap End PTT
To send a PTT broadcast
Timesaver Automatically Sending a PTT Broadcast
Receiving PTT Broadcasts
Replying to PTT Broadcasts
Changing Where Broadcasts are Played
Adjusting the Volume of PTT Broadcasts
Updating the Default Channel
Ending PTT Broadcasts
Allowing PTT Broadcasts to Play During Active Calls
Group Paging Mode
Sending and Receiving Pages
Timesaver Automatically Sending a
To send a
Changing Where Pages are Played
Adjusting the Volume of Pages
Updating the Default Paging Group
Updating Paging Group Subscriptions
Using the Calendar
Allowing Pages to Play During Active Calls
Opening and Closing the Calendar
Troubleshooting Why Doesn’t the Calendar Display Anymore?
Navigating Month View
Troubleshooting Why Doesn’t the Calendar Display?
Navigating Day View
Working with Meeting Reminders
Navigating Meeting View
Joining Meetings from the Calendar
Troubleshooting Why Don’t My Meeting Reminders Display?
To join a meeting from a meeting reminder
Using Your Computer’s Mouse and Keyboard with Your Phone
Using a Mouse and Keyboard with Your Phone
Web Info Where is the USB Port on My Phone?
To join a meeting from Meeting view
To quit Polycom Desktop Connector
Starting and Stopping Polycom Desktop Connector
Press this on your keyboard… To do this on your phone…
Using a USB Keyboard with Your Phone
Logging In and Out of a Phone
Logging into Phones
To log in to a phone
Placing Calls from Phones that are in the Logged-Out State
To log out of a phone
To change your user password
Changing Your Password
Locking the Phone
Locking and Unlocking Your Phone
About Your User Password
To lock your phone
Timesaver a Quick Way to Lock Your Phone
Calling and Answering from a Locked Phone
Accessing Features with Your Login Credentials
Troubleshooting What Happens if I Can’t Access Features?
Page
Changing the Time and Date Display
Changing the Language on Your Phone
Changing the Backlight
Web Info Adding a Web Page as the Background on Your Phone
Changing the Background Picture
To change the background picture
Using One of Your Own Pictures as the Background Picture
To set up a screen saver of your pictures
Setting Up Screen Savers
User Tip Using Your Phone as a Digital Picture Frame
Displaying Screen Savers
Interrupting and Disabling Screen Savers
Tap Screen Saver, and tap Enabled
Using the Phone as a Picture Frame
Using Power-Saving Mode
User Tip Determining Which Idle Timeout Applies
Changing Timeouts
Changing Your Office Hours
Polycom VVX 500 Business Media Phone User Guide
Investigating Phone Warnings
Administrative Tasks
To update your phone’s configuration
Updating Phone Configuration
Restarting the Phone
To restart the phone
Testing Phone Hardware
Page
Polycom Limited Warranty and Limitation Liability
Service Agreements
Governing Law
Limitations of Liability
Exclusions
Warranty Exclusive
Installation Instructions
Safety and Compliance
Part 15 FCC Rules
Class B Digital Device or Peripheral
Industry Canada IC
Plugs Acts as Disconnect Device
CE and Vcci Mark CE Mark R & TTE Directive EU only
101
Echo Cancellation
Recommended Operating Ambient Temperatures
Russian Compliance
New Zealand Telepermit
End-User License Agreement for Polycom Software
Support Services
Upgrades
Limitation of Liability
USA
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