Polycom 500 manual Answering Another Call

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Chapter 2: Using Basic Features

If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either

Home or Calls view displays (depending if your phone last displayed Home or Lines view), as shown next.

To answer the call, pick up the handset, press , or press . Or, from Calls view, tap Answer to use the speakerphone. If you want to use the handset or headset, pick up the handset or press .

Note: Incoming Call Alert

Your system administrator can enable your touchscreen to flash bright orange when you have an incoming call. The touchscreen will continue to flash until the incoming call displays in Home or Calls view. For more information about this feature, see your system administrator.

Note: Answering Calls When Your Phone is Locked

If your phone is locked, see Calling and Answering from a Locked Phone for more information.

Answering Another Call

If you have a call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call window displays, as shown next. To answer the call, tap Answer.

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Contents Polycom VVX Business Media Phone Patent Information Trademark InformationDisclaimer Limitation of LiabilityContents Using Buddy Lists Setting Up and Managing Conference CallsResponding to Incoming Calls During CallsReceiving PTT Broadcasts When You’re Not in an Active Call Logging into Phones Polycom Limited Warranty and Limitation LiabilityPlacing Calls from Phones that are in the Logged-Out State Locking the PhoneEnd-User License Agreement for Polycom Software 103 Page Who Should Read this Guide How to Use this GuideConventions Used in this Guide Disabled Related Documents Web Info Accessing Phone GuidesPhone Keys and Hardware Getting StartedWeb Info Additional Phone Hardware Phone ViewsHome View Troubleshooting Why Can’t I Access a Certain View?User Tip Displaying Home View Icons Lines View Calls View Active Call ViewDark green Active call User Tip Navigating Back to Calls ViewIcon Description Understanding Phone Icons and Status IndicatorsIf you want to… Do this… Navigating Your Phone InterfaceEncoding Options Entering Data and Updating FieldsTo use the onscreen keyboard Using the Onscreen KeyboardUsing the Dialpad Keys on the Phone Console To clean the touchscreen Cleaning the TouchscreenRegistering the Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone Web Info Using the Utility To access the Web Configuration Utility for your phoneAbout Your Phone’s Call-Handling Capabilities Using Basic FeaturesAnswering Calls Troubleshooting Why Doesn’t the Speakerphone Work?User Tip Making the Headset the Default Call Path Answering Another Call Answering Calls Automatically Answering on a Shared LineManaging Multiple Calls Calling from the Dialer Placing CallsPlacing Calls from Favorites, Lists, and Directories User Tip Choosing URLs or Numbers Mode from the DialerTo call from the Dialer To call from the Recent Calls listTo call from your Favorites list Redialing NumbersTo call from your Directory To redial a numberWeb Info More Information About Headsets Using HeadsetsTroubleshooting Why Doesn’t My Headset Work with My Phone? Ending CallsResponding to Incoming Calls Enabling Headset Memory ModeIgnoring Incoming Calls To ignore or silence a callRejecting Incoming Calls During CallsForwarding Incoming Calls to Another Party To reject an incoming callTransferring Calls Holding CallsTo hold a call To resume a held callTo set up a conference call Setting Up and Managing Conference CallsUser Tip How to Quickly Set Up a Conference To perform a blind transferSplitting Conference Calls into Two Held Calls Holding and Resuming Conference CallsEnding Conference Calls To manage a conference call participant Changing the Way Calls are AnsweredManaging Conference Call Participants Forwarding All Calls to Another Party To disable call forwardingTo forward all calls to another party User Tip Call Forwarding on a Call-by-Call BasisTap Auto Divert, and tap Enabled Using Do Not DisturbRejecting Calls from a Contact Diverting Calls from a Contact to Another PartyUsing Do Not Disturb with Multiple Lines To listen to voicemail messages Listening to VoicemailTo view Recent Calls Timesaver Quickly Accessing Recent CallsRecent Calls To clear certain calls from the list To manage a call recordTo customize the list To view your Contact Directory Working with Your Contact DirectoryTo search for a contact To view contact informationTo dial a contact To add a contactTo update a contact’s information To delete a contact Working with a Corporate DirectoryTo view the Corporate Directory To search the Corporate DirectoryUpdating the Incoming Call Ringtone Controlling What is HeardTo dial a Corporate Directory contact To add a contact to your local Contact DirectoryChanging the Ringer Volume Changing the Speaker VolumeChoosing Where You Hear Sound Effects Updating a Contact’s RingtoneManaging Favorites To see your Favorites from Home or Lines view To see your Favorites listTo make a contact a Favorite Add to FavoritesTo delete a Favorite Working with Shared LinesTo reorder your Favorites Using Basic Features Page Using Buddy Lists Using Advanced FeaturesTo update your presence setting Updating Your Presence SettingManaging Buddies Updating Your Buddy ListUser Tip How to Access Your Blocked and Watcher Lists To update your Buddy listBlocking Contacts from Viewing Your Status To block or unblock a contact from viewing your statusMonitoring Buddies Timesaver How to Quickly Unblock a ContactTo monitor buddies from… Do this… Integrating with Microsoft Lync ServerTo delete a buddy from your Buddies list Adding Buddies to Your Buddy ListTo add a buddy to your Buddies list Web Info How Do I Attach a USB Flash Drive to My Phone? Recording CallsPolycom VVX 500 Business Media Phone User Guide Web Info Supported USB Flash Drives To record a callTo pause and resume a recording To record a conferencePlaying Recorded Calls Using the Browser Entering Information in the Main Browser Navigating the Main BrowserSending and Receiving PTT Broadcasts Broadcasting Messages Using Push-to-Talk and Group PagingPush-to-Talk Mode Timesaver Automatically Sending a PTT Broadcast To send a PTT broadcastTap End PTT Receiving PTT Broadcasts Replying to PTT BroadcastsChanging Where Broadcasts are Played Adjusting the Volume of PTT BroadcastsUpdating the Default Channel Ending PTT BroadcastsSending and Receiving Pages Group Paging ModeAllowing PTT Broadcasts to Play During Active Calls Timesaver Automatically Sending a To send aUpdating the Default Paging Group Adjusting the Volume of PagesChanging Where Pages are Played Allowing Pages to Play During Active Calls Using the CalendarUpdating Paging Group Subscriptions Opening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore?Navigating Day View Troubleshooting Why Doesn’t the Calendar Display?Navigating Month View Working with Meeting Reminders Navigating Meeting ViewTo join a meeting from a meeting reminder Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar Using Your Computer’s Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneWeb Info Where is the USB Port on My Phone? To join a meeting from Meeting viewTo quit Polycom Desktop Connector Starting and Stopping Polycom Desktop ConnectorPress this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging In and Out of a Phone Logging into PhonesTo log out of a phone Placing Calls from Phones that are in the Logged-Out StateTo log in to a phone Locking the Phone Changing Your PasswordTo change your user password Locking and Unlocking Your Phone About Your User PasswordTo lock your phone Timesaver a Quick Way to Lock Your PhoneCalling and Answering from a Locked Phone Accessing Features with Your Login CredentialsTroubleshooting What Happens if I Can’t Access Features? Page Changing the Time and Date Display Changing the Language on Your PhoneChanging the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Background PictureTo change the background picture Using One of Your Own Pictures as the Background PictureTo set up a screen saver of your pictures Setting Up Screen SaversUser Tip Using Your Phone as a Digital Picture Frame Displaying Screen SaversInterrupting and Disabling Screen Savers Tap Screen Saver, and tap EnabledUsing the Phone as a Picture Frame Using Power-Saving Mode Changing Your Office Hours Changing TimeoutsUser Tip Determining Which Idle Timeout Applies Polycom VVX 500 Business Media Phone User Guide Investigating Phone Warnings Administrative TasksTo update your phone’s configuration Updating Phone ConfigurationRestarting the Phone To restart the phoneTesting Phone Hardware Page Polycom Limited Warranty and Limitation Liability Service AgreementsGoverning Law Limitations of LiabilityExclusions Warranty ExclusiveInstallation Instructions Safety and CompliancePart 15 FCC Rules Class B Digital Device or PeripheralCE and Vcci Mark CE Mark R & TTE Directive EU only Plugs Acts as Disconnect DeviceIndustry Canada IC 101 Echo Cancellation Recommended Operating Ambient TemperaturesRussian Compliance New Zealand TelepermitEnd-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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