Polycom 500 manual Troubleshooting What Happens if I Can’t Access Features?

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Chapter 3: Using Advanced Features

To access the features again, re-submit or enter your login credentials.

Note: Accessing the Calendar when the User Login Feature is Enabled

If you log in to a phone that has the User Login feature enabled, and then want to access features that require your login credentials, you’ll need to re-enter your login credentials so that the features will work.

To re-submit or enter your login credentials:

1Tap Settings from Home view, and tap Basic > Login Credentials.

2From the Login Credentials screen, tap Submit.

Your credentials are re-submitted and you have access to the feature(s) again.

Troubleshooting: What Happens if I Can’t Access Features?

If you still don’t have access to the feature(s), try entering your credentials, and tapping Submit. If you still don’t have access, or you lock your account, see your system administrator.

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Contents Polycom VVX Business Media Phone Patent Information Trademark InformationDisclaimer Limitation of LiabilityContents Using Buddy Lists Setting Up and Managing Conference CallsResponding to Incoming Calls During CallsReceiving PTT Broadcasts When You’re Not in an Active Call Logging into Phones Polycom Limited Warranty and Limitation LiabilityPlacing Calls from Phones that are in the Logged-Out State Locking the PhoneEnd-User License Agreement for Polycom Software 103 Page Who Should Read this Guide How to Use this GuideConventions Used in this Guide Disabled Related Documents Web Info Accessing Phone GuidesPhone Keys and Hardware Getting StartedWeb Info Additional Phone Hardware Phone ViewsHome View Troubleshooting Why Can’t I Access a Certain View?User Tip Displaying Home View Icons Lines View Calls View Active Call ViewDark green Active call User Tip Navigating Back to Calls ViewIcon Description Understanding Phone Icons and Status IndicatorsIf you want to… Do this… Navigating Your Phone InterfaceEncoding Options Entering Data and Updating FieldsTo use the onscreen keyboard Using the Onscreen KeyboardUsing the Dialpad Keys on the Phone Console To clean the touchscreen Cleaning the TouchscreenConfiguring Your Phone Using the Web Configuration Utility Web Info How to Register Your PhoneRegistering the Phone Web Info Using the Utility To access the Web Configuration Utility for your phoneAbout Your Phone’s Call-Handling Capabilities Using Basic FeaturesTroubleshooting Why Doesn’t the Speakerphone Work? User Tip Making the Headset the Default Call PathAnswering Calls Answering Another Call Answering Calls Automatically Answering on a Shared LineManaging Multiple Calls Calling from the Dialer Placing CallsPlacing Calls from Favorites, Lists, and Directories User Tip Choosing URLs or Numbers Mode from the DialerTo call from the Dialer To call from the Recent Calls listTo call from your Favorites list Redialing NumbersTo call from your Directory To redial a numberWeb Info More Information About Headsets Using HeadsetsTroubleshooting Why Doesn’t My Headset Work with My Phone? Ending CallsResponding to Incoming Calls Enabling Headset Memory ModeIgnoring Incoming Calls To ignore or silence a callRejecting Incoming Calls During CallsForwarding Incoming Calls to Another Party To reject an incoming callTransferring Calls Holding CallsTo hold a call To resume a held callTo set up a conference call Setting Up and Managing Conference CallsUser Tip How to Quickly Set Up a Conference To perform a blind transferHolding and Resuming Conference Calls Ending Conference CallsSplitting Conference Calls into Two Held Calls Changing the Way Calls are Answered Managing Conference Call ParticipantsTo manage a conference call participant Forwarding All Calls to Another Party To disable call forwardingTo forward all calls to another party User Tip Call Forwarding on a Call-by-Call BasisTap Auto Divert, and tap Enabled Using Do Not DisturbRejecting Calls from a Contact Diverting Calls from a Contact to Another PartyUsing Do Not Disturb with Multiple Lines To listen to voicemail messages Listening to VoicemailTimesaver Quickly Accessing Recent Calls Recent CallsTo view Recent Calls To manage a call record To customize the listTo clear certain calls from the list To view your Contact Directory Working with Your Contact DirectoryTo search for a contact To view contact informationTo dial a contact To add a contactTo update a contact’s information To delete a contact Working with a Corporate DirectoryTo view the Corporate Directory To search the Corporate DirectoryUpdating the Incoming Call Ringtone Controlling What is HeardTo dial a Corporate Directory contact To add a contact to your local Contact DirectoryChanging the Ringer Volume Changing the Speaker VolumeChoosing Where You Hear Sound Effects Updating a Contact’s RingtoneManaging Favorites To see your Favorites from Home or Lines view To see your Favorites listTo make a contact a Favorite Add to FavoritesWorking with Shared Lines To reorder your FavoritesTo delete a Favorite Using Basic Features Page Using Buddy Lists Using Advanced FeaturesTo update your presence setting Updating Your Presence SettingManaging Buddies Updating Your Buddy ListUser Tip How to Access Your Blocked and Watcher Lists To update your Buddy listBlocking Contacts from Viewing Your Status To block or unblock a contact from viewing your statusMonitoring Buddies Timesaver How to Quickly Unblock a ContactTo monitor buddies from… Do this… Integrating with Microsoft Lync ServerAdding Buddies to Your Buddy List To add a buddy to your Buddies listTo delete a buddy from your Buddies list Web Info How Do I Attach a USB Flash Drive to My Phone? Recording CallsPolycom VVX 500 Business Media Phone User Guide Web Info Supported USB Flash Drives To record a callTo pause and resume a recording To record a conferencePlaying Recorded Calls Using the Browser Entering Information in the Main Browser Navigating the Main BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcast Tap End PTTTimesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts Replying to PTT BroadcastsChanging Where Broadcasts are Played Adjusting the Volume of PTT BroadcastsUpdating the Default Channel Ending PTT BroadcastsGroup Paging Mode Allowing PTT Broadcasts to Play During Active CallsSending and Receiving Pages Timesaver Automatically Sending a To send aAdjusting the Volume of Pages Changing Where Pages are PlayedUpdating the Default Paging Group Using the Calendar Updating Paging Group SubscriptionsAllowing Pages to Play During Active Calls Opening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore?Troubleshooting Why Doesn’t the Calendar Display? Navigating Month ViewNavigating Day View Working with Meeting Reminders Navigating Meeting ViewTroubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder Using Your Computer’s Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneWeb Info Where is the USB Port on My Phone? To join a meeting from Meeting viewTo quit Polycom Desktop Connector Starting and Stopping Polycom Desktop ConnectorPress this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging In and Out of a Phone Logging into PhonesPlacing Calls from Phones that are in the Logged-Out State To log in to a phoneTo log out of a phone Changing Your Password To change your user passwordLocking the Phone Locking and Unlocking Your Phone About Your User PasswordTo lock your phone Timesaver a Quick Way to Lock Your PhoneCalling and Answering from a Locked Phone Accessing Features with Your Login CredentialsTroubleshooting What Happens if I Can’t Access Features? Page Changing the Time and Date Display Changing the Language on Your PhoneChanging the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Background PictureTo change the background picture Using One of Your Own Pictures as the Background PictureTo set up a screen saver of your pictures Setting Up Screen SaversUser Tip Using Your Phone as a Digital Picture Frame Displaying Screen SaversInterrupting and Disabling Screen Savers Tap Screen Saver, and tap EnabledUsing the Phone as a Picture Frame Using Power-Saving Mode Changing Timeouts User Tip Determining Which Idle Timeout AppliesChanging Your Office Hours Polycom VVX 500 Business Media Phone User Guide Investigating Phone Warnings Administrative TasksTo update your phone’s configuration Updating Phone ConfigurationRestarting the Phone To restart the phoneTesting Phone Hardware Page Polycom Limited Warranty and Limitation Liability Service AgreementsGoverning Law Limitations of LiabilityExclusions Warranty ExclusiveInstallation Instructions Safety and CompliancePart 15 FCC Rules Class B Digital Device or PeripheralPlugs Acts as Disconnect Device Industry Canada ICCE and Vcci Mark CE Mark R & TTE Directive EU only 101 Echo Cancellation Recommended Operating Ambient TemperaturesRussian Compliance New Zealand TelepermitEnd-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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