Polycom 500 manual Getting Started, Phone Keys and Hardware

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Chapter 1: Getting Started

Before you use your phone, you may wish to take a few moments to become familiar with its features and user interface. In this chapter, you learn about your phone’s components, the screen layout, and how to use the touchscreen. You’ll also learn how to clean the touchscreen and configure your phone remotely using the Polycom Web Configuration Utility.

Note: Accessing Features and Options

Before you read this guide, keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or may operate differently on your phone. The examples and figures in this guide may not directly reflect the layout of your specific phone screen.

Phone Keys and Hardware

Feature	Description

Speaker	Provides ringer and hands-free (speakerphone) audio output.

Dialpad	Enables you to enter numbers, letters, and special characters. You can also use the
	dialpad keys to select menu items that have index numbers.

1

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Contents Polycom VVX Business Media Phone Patent Information Trademark InformationDisclaimer Limitation of LiabilityContents Using Buddy Lists Setting Up and Managing Conference CallsResponding to Incoming Calls During CallsReceiving PTT Broadcasts When You’re Not in an Active Call Logging into Phones Polycom Limited Warranty and Limitation LiabilityPlacing Calls from Phones that are in the Logged-Out State Locking the PhoneEnd-User License Agreement for Polycom Software 103 Page Who Should Read this Guide How to Use this GuideConventions Used in this Guide Disabled Related Documents Web Info Accessing Phone GuidesPhone Keys and Hardware Getting StartedWeb Info Additional Phone Hardware Phone ViewsHome View Troubleshooting Why Can’t I Access a Certain View?User Tip Displaying Home View Icons Lines View Calls View Active Call ViewDark green Active call User Tip Navigating Back to Calls ViewIcon Description Understanding Phone Icons and Status IndicatorsIf you want to… Do this… Navigating Your Phone InterfaceEncoding Options Entering Data and Updating FieldsTo use the onscreen keyboard Using the Onscreen KeyboardUsing the Dialpad Keys on the Phone Console To clean the touchscreen Cleaning the TouchscreenWeb Info How to Register Your Phone Configuring Your Phone Using the Web Configuration UtilityRegistering the Phone Web Info Using the Utility To access the Web Configuration Utility for your phoneAbout Your Phone’s Call-Handling Capabilities Using Basic FeaturesUser Tip Making the Headset the Default Call Path Troubleshooting Why Doesn’t the Speakerphone Work?Answering Calls Answering Another Call Answering Calls Automatically Answering on a Shared LineManaging Multiple Calls Calling from the Dialer Placing CallsPlacing Calls from Favorites, Lists, and Directories User Tip Choosing URLs or Numbers Mode from the DialerTo call from the Dialer To call from the Recent Calls listTo call from your Favorites list Redialing NumbersTo call from your Directory To redial a numberWeb Info More Information About Headsets Using HeadsetsTroubleshooting Why Doesn’t My Headset Work with My Phone? Ending CallsResponding to Incoming Calls Enabling Headset Memory ModeIgnoring Incoming Calls To ignore or silence a callRejecting Incoming Calls During CallsForwarding Incoming Calls to Another Party To reject an incoming callTransferring Calls Holding CallsTo hold a call To resume a held callTo set up a conference call Setting Up and Managing Conference CallsUser Tip How to Quickly Set Up a Conference To perform a blind transferEnding Conference Calls Holding and Resuming Conference CallsSplitting Conference Calls into Two Held Calls Managing Conference Call Participants Changing the Way Calls are AnsweredTo manage a conference call participant Forwarding All Calls to Another Party To disable call forwardingTo forward all calls to another party User Tip Call Forwarding on a Call-by-Call BasisTap Auto Divert, and tap Enabled Using Do Not DisturbRejecting Calls from a Contact Diverting Calls from a Contact to Another PartyUsing Do Not Disturb with Multiple Lines To listen to voicemail messages Listening to VoicemailRecent Calls Timesaver Quickly Accessing Recent CallsTo view Recent Calls To customize the list To manage a call recordTo clear certain calls from the list To view your Contact Directory Working with Your Contact DirectoryTo search for a contact To view contact informationTo dial a contact To add a contactTo update a contact’s information To delete a contact Working with a Corporate DirectoryTo view the Corporate Directory To search the Corporate DirectoryUpdating the Incoming Call Ringtone Controlling What is HeardTo dial a Corporate Directory contact To add a contact to your local Contact DirectoryChanging the Ringer Volume Changing the Speaker VolumeChoosing Where You Hear Sound Effects Updating a Contact’s RingtoneManaging Favorites To see your Favorites from Home or Lines view To see your Favorites listTo make a contact a Favorite Add to FavoritesTo reorder your Favorites Working with Shared LinesTo delete a Favorite Using Basic Features Page Using Buddy Lists Using Advanced FeaturesTo update your presence setting Updating Your Presence SettingManaging Buddies Updating Your Buddy ListUser Tip How to Access Your Blocked and Watcher Lists To update your Buddy listBlocking Contacts from Viewing Your Status To block or unblock a contact from viewing your statusMonitoring Buddies Timesaver How to Quickly Unblock a ContactTo monitor buddies from… Do this… Integrating with Microsoft Lync ServerTo add a buddy to your Buddies list Adding Buddies to Your Buddy ListTo delete a buddy from your Buddies list Web Info How Do I Attach a USB Flash Drive to My Phone? Recording CallsPolycom VVX 500 Business Media Phone User Guide Web Info Supported USB Flash Drives To record a callTo pause and resume a recording To record a conferencePlaying Recorded Calls Using the Browser Entering Information in the Main Browser Navigating the Main BrowserPush-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingSending and Receiving PTT Broadcasts Tap End PTT To send a PTT broadcastTimesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts Replying to PTT BroadcastsChanging Where Broadcasts are Played Adjusting the Volume of PTT BroadcastsUpdating the Default Channel Ending PTT BroadcastsAllowing PTT Broadcasts to Play During Active Calls Group Paging ModeSending and Receiving Pages Timesaver Automatically Sending a To send aChanging Where Pages are Played Adjusting the Volume of PagesUpdating the Default Paging Group Updating Paging Group Subscriptions Using the CalendarAllowing Pages to Play During Active Calls Opening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore?Navigating Month View Troubleshooting Why Doesn’t the Calendar Display?Navigating Day View Working with Meeting Reminders Navigating Meeting ViewJoining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder Using Your Computer’s Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneWeb Info Where is the USB Port on My Phone? To join a meeting from Meeting viewTo quit Polycom Desktop Connector Starting and Stopping Polycom Desktop ConnectorPress this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging In and Out of a Phone Logging into PhonesTo log in to a phone Placing Calls from Phones that are in the Logged-Out StateTo log out of a phone To change your user password Changing Your PasswordLocking the Phone Locking and Unlocking Your Phone About Your User PasswordTo lock your phone Timesaver a Quick Way to Lock Your PhoneCalling and Answering from a Locked Phone Accessing Features with Your Login CredentialsTroubleshooting What Happens if I Can’t Access Features? Page Changing the Time and Date Display Changing the Language on Your PhoneChanging the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Background PictureTo change the background picture Using One of Your Own Pictures as the Background PictureTo set up a screen saver of your pictures Setting Up Screen SaversUser Tip Using Your Phone as a Digital Picture Frame Displaying Screen SaversInterrupting and Disabling Screen Savers Tap Screen Saver, and tap EnabledUsing the Phone as a Picture Frame Using Power-Saving Mode User Tip Determining Which Idle Timeout Applies Changing TimeoutsChanging Your Office Hours Polycom VVX 500 Business Media Phone User Guide Investigating Phone Warnings Administrative TasksTo update your phone’s configuration Updating Phone ConfigurationRestarting the Phone To restart the phoneTesting Phone Hardware Page Polycom Limited Warranty and Limitation Liability Service AgreementsGoverning Law Limitations of LiabilityExclusions Warranty ExclusiveInstallation Instructions Safety and CompliancePart 15 FCC Rules Class B Digital Device or PeripheralIndustry Canada IC Plugs Acts as Disconnect DeviceCE and Vcci Mark CE Mark R & TTE Directive EU only 101 Echo Cancellation Recommended Operating Ambient TemperaturesRussian Compliance New Zealand TelepermitEnd-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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