Polycom 500 manual Using Basic Features, About Your Phone’s Call-Handling Capabilities

Chapter 2: Using Basic Features

This chapter introduces you to your phone’s basic features. You’ll learn about:

Calling, answering, holding, and ending calls

Ignoring, rejecting, forwarding, diverting, and transferring calls

Setting up conference calls

Enabling Do Not Disturb

Listening to voicemail

Handling Directories, Recent Calls, and Favorites

Customizing ringtones

Controlling phone volume

Setting up Do Not Disturb

Using headsets

Managing shared lines

About Your Phone’s Call-Handling Capabilities

Your phone can handle multiple calls at a time. However, only one active call—the call that has audio associated with it—can be in progress at any given time. In addition to the active call, your phone may have multiple other calls that are either held, or in an incoming or ringing state. Your phone can handle a maximum of 24 calls at one time.

Your administrator can set up your phone to have up to 12 lines. Lines can have unique extension numbers, or they can have the same extension number as other lines.

You can place and answer calls in these ways:

Using the handset

Using the speakerphone

Using a headset

During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing or . For example, if you’re using the handset, you can switch to headset mode by pressing , or switch to speakerphone mode by pressing .

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