Polycom 500 manual Home View, Troubleshooting Why Can’t I Access a Certain View?

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Chapter 1: Getting Started

Troubleshooting: Why Can’t I Access a Certain View?

The views you can access depend on the number of calls your phone has, and if your phone has an active call. If your phone is idle, you can access Home and Lines view. If your phone has one call only—and it’s active—you can access Home, Lines, and Active Call view. If your phone has multiple calls, or one held call, you can access Home, Lines, and Calls view.

Home View

You can display Home view (shown next) by pressing . At the top, the status bar displays your phone’s extension number and the time and date. If your phone has information you should know about, icons and/or messages will scroll, together with the date, under the time display.

Home view shows three main icons:

New Call—Tap New Call to display the Dialer. From the Dialer, you can enter a number or URL and place a call. From the Dialer, you can quickly access the Directory, Recent Calls, and Favorites.

Messages—Tap Messages to access your voicemail messages.

Directories—Tap Directories to view all the contacts in your local Contact Directory. From your directory, you can add and search for contacts, as well as quickly access the Dialer, Recent Calls, and Favorites.

Note: Accessing the Corporate Directory

If your phone has a Corporate Directory, tap Directories to access the Corporate Directory and Recent Calls.

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Contents Polycom VVX Business Media Phone Limitation of Liability Trademark InformationPatent Information DisclaimerContents During Calls Setting Up and Managing Conference CallsUsing Buddy Lists Responding to Incoming CallsReceiving PTT Broadcasts When You’re Not in an Active Call Locking the Phone Polycom Limited Warranty and Limitation LiabilityLogging into Phones Placing Calls from Phones that are in the Logged-Out StateEnd-User License Agreement for Polycom Software 103 Page Who Should Read this Guide How to Use this GuideConventions Used in this Guide Disabled Related Documents Web Info Accessing Phone GuidesPhone Keys and Hardware Getting StartedWeb Info Additional Phone Hardware Phone ViewsHome View Troubleshooting Why Can’t I Access a Certain View?User Tip Displaying Home View Icons Lines View User Tip Navigating Back to Calls View Active Call ViewCalls View Dark green Active callIcon Description Understanding Phone Icons and Status IndicatorsIf you want to… Do this… Navigating Your Phone InterfaceEncoding Options Entering Data and Updating FieldsTo use the onscreen keyboard Using the Onscreen KeyboardUsing the Dialpad Keys on the Phone Console To clean the touchscreen Cleaning the TouchscreenConfiguring Your Phone Using the Web Configuration Utility Web Info How to Register Your PhoneRegistering the Phone Web Info Using the Utility To access the Web Configuration Utility for your phoneAbout Your Phone’s Call-Handling Capabilities Using Basic FeaturesTroubleshooting Why Doesn’t the Speakerphone Work? User Tip Making the Headset the Default Call PathAnswering Calls Answering Another Call Answering Calls Automatically Answering on a Shared LineManaging Multiple Calls Calling from the Dialer Placing CallsTo call from the Recent Calls list User Tip Choosing URLs or Numbers Mode from the DialerPlacing Calls from Favorites, Lists, and Directories To call from the DialerTo redial a number Redialing NumbersTo call from your Favorites list To call from your DirectoryEnding Calls Using HeadsetsWeb Info More Information About Headsets Troubleshooting Why Doesn’t My Headset Work with My Phone?To ignore or silence a call Enabling Headset Memory ModeResponding to Incoming Calls Ignoring Incoming CallsTo reject an incoming call During CallsRejecting Incoming Calls Forwarding Incoming Calls to Another PartyTo resume a held call Holding CallsTransferring Calls To hold a callTo perform a blind transfer Setting Up and Managing Conference CallsTo set up a conference call User Tip How to Quickly Set Up a ConferenceHolding and Resuming Conference Calls Ending Conference CallsSplitting Conference Calls into Two Held Calls Changing the Way Calls are Answered Managing Conference Call ParticipantsTo manage a conference call participant User Tip Call Forwarding on a Call-by-Call Basis To disable call forwardingForwarding All Calls to Another Party To forward all calls to another partyDiverting Calls from a Contact to Another Party Using Do Not DisturbTap Auto Divert, and tap Enabled Rejecting Calls from a ContactUsing Do Not Disturb with Multiple Lines To listen to voicemail messages Listening to VoicemailTimesaver Quickly Accessing Recent Calls Recent CallsTo view Recent Calls To manage a call record To customize the listTo clear certain calls from the list To view your Contact Directory Working with Your Contact DirectoryTo add a contact To view contact informationTo search for a contact To dial a contactTo update a contact’s information To search the Corporate Directory Working with a Corporate DirectoryTo delete a contact To view the Corporate DirectoryTo add a contact to your local Contact Directory Controlling What is HeardUpdating the Incoming Call Ringtone To dial a Corporate Directory contactUpdating a Contact’s Ringtone Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound EffectsManaging Favorites Add to Favorites To see your Favorites listTo see your Favorites from Home or Lines view To make a contact a FavoriteWorking with Shared Lines To reorder your FavoritesTo delete a Favorite Using Basic Features Page Using Buddy Lists Using Advanced FeaturesUpdating Your Buddy List Updating Your Presence SettingTo update your presence setting Managing BuddiesTo block or unblock a contact from viewing your status To update your Buddy listUser Tip How to Access Your Blocked and Watcher Lists Blocking Contacts from Viewing Your StatusMonitoring Buddies Timesaver How to Quickly Unblock a ContactTo monitor buddies from… Do this… Integrating with Microsoft Lync ServerAdding Buddies to Your Buddy List To add a buddy to your Buddies listTo delete a buddy from your Buddies list Web Info How Do I Attach a USB Flash Drive to My Phone? Recording CallsPolycom VVX 500 Business Media Phone User Guide Web Info Supported USB Flash Drives To record a callTo pause and resume a recording To record a conferencePlaying Recorded Calls Using the Browser Entering Information in the Main Browser Navigating the Main BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcast Tap End PTTTimesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts Replying to PTT BroadcastsEnding PTT Broadcasts Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Updating the Default ChannelGroup Paging Mode Allowing PTT Broadcasts to Play During Active CallsSending and Receiving Pages Timesaver Automatically Sending a To send aAdjusting the Volume of Pages Changing Where Pages are PlayedUpdating the Default Paging Group Using the Calendar Updating Paging Group SubscriptionsAllowing Pages to Play During Active Calls Opening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore?Troubleshooting Why Doesn’t the Calendar Display? Navigating Month ViewNavigating Day View Working with Meeting Reminders Navigating Meeting ViewTroubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone Web Info Where is the USB Port on My Phone?To quit Polycom Desktop Connector Starting and Stopping Polycom Desktop ConnectorPress this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging In and Out of a Phone Logging into PhonesPlacing Calls from Phones that are in the Logged-Out State To log in to a phoneTo log out of a phone Changing Your Password To change your user passwordLocking the Phone Timesaver a Quick Way to Lock Your Phone About Your User PasswordLocking and Unlocking Your Phone To lock your phoneCalling and Answering from a Locked Phone Accessing Features with Your Login CredentialsTroubleshooting What Happens if I Can’t Access Features? Page Changing the Time and Date Display Changing the Language on Your PhoneChanging the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Background PictureTo change the background picture Using One of Your Own Pictures as the Background PictureDisplaying Screen Savers Setting Up Screen SaversTo set up a screen saver of your pictures User Tip Using Your Phone as a Digital Picture FrameInterrupting and Disabling Screen Savers Tap Screen Saver, and tap EnabledUsing the Phone as a Picture Frame Using Power-Saving Mode Changing Timeouts User Tip Determining Which Idle Timeout AppliesChanging Your Office Hours Polycom VVX 500 Business Media Phone User Guide Investigating Phone Warnings Administrative TasksTo restart the phone Updating Phone ConfigurationTo update your phone’s configuration Restarting the PhoneTesting Phone Hardware Page Limitations of Liability Service AgreementsPolycom Limited Warranty and Limitation Liability Governing LawExclusions Warranty ExclusiveClass B Digital Device or Peripheral Safety and ComplianceInstallation Instructions Part 15 FCC RulesPlugs Acts as Disconnect Device Industry Canada ICCE and Vcci Mark CE Mark R & TTE Directive EU only 101 New Zealand Telepermit Recommended Operating Ambient TemperaturesEcho Cancellation Russian ComplianceEnd-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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