Polycom
500
manual
Install
Password
Updating the Default Channel
Administrative Tasks
Warranty
Updating Phone Configuration
To set up a conference call
Changing Timeouts
Adjusting the Volume of Pages
Updating Your Presence Setting
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Contents
Polycom VVX Business Media Phone
Disclaimer
Trademark Information
Patent Information
Limitation of Liability
Contents
Responding to Incoming Calls
Setting Up and Managing Conference Calls
Using Buddy Lists
During Calls
Receiving PTT Broadcasts When You’re Not in an Active Call
Placing Calls from Phones that are in the Logged-Out State
Polycom Limited Warranty and Limitation Liability
Logging into Phones
Locking the Phone
End-User License Agreement for Polycom Software 103
Page
How to Use this Guide
Who Should Read this Guide
Conventions Used in this Guide
Disabled
Web Info Accessing Phone Guides
Related Documents
Getting Started
Phone Keys and Hardware
Phone Views
Web Info Additional Phone Hardware
Troubleshooting Why Can’t I Access a Certain View?
Home View
User Tip Displaying Home View Icons
Lines View
Dark green Active call
Active Call View
Calls View
User Tip Navigating Back to Calls View
Understanding Phone Icons and Status Indicators
Icon Description
Navigating Your Phone Interface
If you want to… Do this…
Entering Data and Updating Fields
Encoding Options
Using the Onscreen Keyboard
To use the onscreen keyboard
Using the Dialpad Keys on the Phone Console
Cleaning the Touchscreen
To clean the touchscreen
Web Info How to Register Your Phone
Configuring Your Phone Using the Web Configuration Utility
Registering the Phone
To access the Web Configuration Utility for your phone
Web Info Using the Utility
Using Basic Features
About Your Phone’s Call-Handling Capabilities
User Tip Making the Headset the Default Call Path
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Calls
Answering Another Call
Answering on a Shared Line
Answering Calls Automatically
Managing Multiple Calls
Placing Calls
Calling from the Dialer
To call from the Dialer
User Tip Choosing URLs or Numbers Mode from the Dialer
Placing Calls from Favorites, Lists, and Directories
To call from the Recent Calls list
To call from your Directory
Redialing Numbers
To call from your Favorites list
To redial a number
Troubleshooting Why Doesn’t My Headset Work with My Phone?
Using Headsets
Web Info More Information About Headsets
Ending Calls
Ignoring Incoming Calls
Enabling Headset Memory Mode
Responding to Incoming Calls
To ignore or silence a call
Forwarding Incoming Calls to Another Party
During Calls
Rejecting Incoming Calls
To reject an incoming call
To hold a call
Holding Calls
Transferring Calls
To resume a held call
User Tip How to Quickly Set Up a Conference
Setting Up and Managing Conference Calls
To set up a conference call
To perform a blind transfer
Ending Conference Calls
Holding and Resuming Conference Calls
Splitting Conference Calls into Two Held Calls
Managing Conference Call Participants
Changing the Way Calls are Answered
To manage a conference call participant
To forward all calls to another party
To disable call forwarding
Forwarding All Calls to Another Party
User Tip Call Forwarding on a Call-by-Call Basis
Rejecting Calls from a Contact
Using Do Not Disturb
Tap Auto Divert, and tap Enabled
Diverting Calls from a Contact to Another Party
Using Do Not Disturb with Multiple Lines
Listening to Voicemail
To listen to voicemail messages
Recent Calls
Timesaver Quickly Accessing Recent Calls
To view Recent Calls
To customize the list
To manage a call record
To clear certain calls from the list
Working with Your Contact Directory
To view your Contact Directory
To dial a contact
To view contact information
To search for a contact
To add a contact
To update a contact’s information
To view the Corporate Directory
Working with a Corporate Directory
To delete a contact
To search the Corporate Directory
To dial a Corporate Directory contact
Controlling What is Heard
Updating the Incoming Call Ringtone
To add a contact to your local Contact Directory
Choosing Where You Hear Sound Effects
Changing the Speaker Volume
Changing the Ringer Volume
Updating a Contact’s Ringtone
Managing Favorites
To make a contact a Favorite
To see your Favorites list
To see your Favorites from Home or Lines view
Add to Favorites
To reorder your Favorites
Working with Shared Lines
To delete a Favorite
Using Basic Features
Page
Using Advanced Features
Using Buddy Lists
Managing Buddies
Updating Your Presence Setting
To update your presence setting
Updating Your Buddy List
Blocking Contacts from Viewing Your Status
To update your Buddy list
User Tip How to Access Your Blocked and Watcher Lists
To block or unblock a contact from viewing your status
Timesaver How to Quickly Unblock a Contact
Monitoring Buddies
Integrating with Microsoft Lync Server
To monitor buddies from… Do this…
To add a buddy to your Buddies list
Adding Buddies to Your Buddy List
To delete a buddy from your Buddies list
Recording Calls
Web Info How Do I Attach a USB Flash Drive to My Phone?
Polycom VVX 500 Business Media Phone User Guide
To record a call
Web Info Supported USB Flash Drives
To record a conference
To pause and resume a recording
Playing Recorded Calls
Using the Browser
Navigating the Main Browser
Entering Information in the Main Browser
Push-to-Talk Mode
Broadcasting Messages Using Push-to-Talk and Group Paging
Sending and Receiving PTT Broadcasts
Tap End PTT
To send a PTT broadcast
Timesaver Automatically Sending a PTT Broadcast
Replying to PTT Broadcasts
Receiving PTT Broadcasts
Updating the Default Channel
Adjusting the Volume of PTT Broadcasts
Changing Where Broadcasts are Played
Ending PTT Broadcasts
Allowing PTT Broadcasts to Play During Active Calls
Group Paging Mode
Sending and Receiving Pages
To send a
Timesaver Automatically Sending a
Changing Where Pages are Played
Adjusting the Volume of Pages
Updating the Default Paging Group
Updating Paging Group Subscriptions
Using the Calendar
Allowing Pages to Play During Active Calls
Troubleshooting Why Doesn’t the Calendar Display Anymore?
Opening and Closing the Calendar
Navigating Month View
Troubleshooting Why Doesn’t the Calendar Display?
Navigating Day View
Navigating Meeting View
Working with Meeting Reminders
Joining Meetings from the Calendar
Troubleshooting Why Don’t My Meeting Reminders Display?
To join a meeting from a meeting reminder
Web Info Where is the USB Port on My Phone?
Using a Mouse and Keyboard with Your Phone
Using Your Computer’s Mouse and Keyboard with Your Phone
To join a meeting from Meeting view
Starting and Stopping Polycom Desktop Connector
To quit Polycom Desktop Connector
Press this on your keyboard… To do this on your phone…
Using a USB Keyboard with Your Phone
Logging into Phones
Logging In and Out of a Phone
To log in to a phone
Placing Calls from Phones that are in the Logged-Out State
To log out of a phone
To change your user password
Changing Your Password
Locking the Phone
To lock your phone
About Your User Password
Locking and Unlocking Your Phone
Timesaver a Quick Way to Lock Your Phone
Accessing Features with Your Login Credentials
Calling and Answering from a Locked Phone
Troubleshooting What Happens if I Can’t Access Features?
Page
Changing the Language on Your Phone
Changing the Time and Date Display
Changing the Backlight
Changing the Background Picture
Web Info Adding a Web Page as the Background on Your Phone
Using One of Your Own Pictures as the Background Picture
To change the background picture
User Tip Using Your Phone as a Digital Picture Frame
Setting Up Screen Savers
To set up a screen saver of your pictures
Displaying Screen Savers
Tap Screen Saver, and tap Enabled
Interrupting and Disabling Screen Savers
Using the Phone as a Picture Frame
Using Power-Saving Mode
User Tip Determining Which Idle Timeout Applies
Changing Timeouts
Changing Your Office Hours
Polycom VVX 500 Business Media Phone User Guide
Administrative Tasks
Investigating Phone Warnings
Restarting the Phone
Updating Phone Configuration
To update your phone’s configuration
To restart the phone
Testing Phone Hardware
Page
Governing Law
Service Agreements
Polycom Limited Warranty and Limitation Liability
Limitations of Liability
Warranty Exclusive
Exclusions
Part 15 FCC Rules
Safety and Compliance
Installation Instructions
Class B Digital Device or Peripheral
Industry Canada IC
Plugs Acts as Disconnect Device
CE and Vcci Mark CE Mark R & TTE Directive EU only
101
Russian Compliance
Recommended Operating Ambient Temperatures
Echo Cancellation
New Zealand Telepermit
End-User License Agreement for Polycom Software
Support Services
Upgrades
Limitation of Liability
USA
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