Polycom 500 manual Active Call View, Calls View, Dark green Active call

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Polycom VVX 500 Business Media Phone User Guide

Active Call View

If you have only one call in progress—and it’s active (has audio)—you can access Active Call view (shown next).

This view displays the name and number of the person you’re talking with, and the duration of the call. From Active Call view, you can manage the call: hold, end, or transfer it, or set up a conference call with the person you’re talking with and another party.

Calls View

You can access Calls view if your phone has multiple calls in progress, or you have one held call. Scroll to see all your calls. If your phone has multiple lines, calls display under the associated line.

Call color indicates status:

Dark green Active call.

Dark blue Incoming and held calls.

Bright green Active call is highlighted.

Bright blue Incoming or held call is highlighted.

Tap a call to highlight it. The soft keys apply to the highlighted call.

User Tip: Navigating Back to Calls View

If you navigate away from your call(s), tap to see Active Call or Calls view again.

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Contents Polycom VVX Business Media Phone Disclaimer Trademark InformationPatent Information Limitation of LiabilityContents Responding to Incoming Calls Setting Up and Managing Conference CallsUsing Buddy Lists During CallsReceiving PTT Broadcasts When You’re Not in an Active Call Placing Calls from Phones that are in the Logged-Out State Polycom Limited Warranty and Limitation LiabilityLogging into Phones Locking the PhoneEnd-User License Agreement for Polycom Software 103 Page How to Use this Guide Who Should Read this GuideConventions Used in this Guide Disabled Web Info Accessing Phone Guides Related DocumentsGetting Started Phone Keys and HardwarePhone Views Web Info Additional Phone HardwareTroubleshooting Why Can’t I Access a Certain View? Home ViewUser Tip Displaying Home View Icons Lines View Dark green Active call Active Call ViewCalls View User Tip Navigating Back to Calls ViewUnderstanding Phone Icons and Status Indicators Icon DescriptionNavigating Your Phone Interface If you want to… Do this…Entering Data and Updating Fields Encoding OptionsUsing the Onscreen Keyboard To use the onscreen keyboardUsing the Dialpad Keys on the Phone Console Cleaning the Touchscreen To clean the touchscreenConfiguring Your Phone Using the Web Configuration Utility Web Info How to Register Your PhoneRegistering the Phone To access the Web Configuration Utility for your phone Web Info Using the UtilityUsing Basic Features About Your Phone’s Call-Handling CapabilitiesTroubleshooting Why Doesn’t the Speakerphone Work? User Tip Making the Headset the Default Call PathAnswering Calls Answering Another Call Answering on a Shared Line Answering Calls AutomaticallyManaging Multiple Calls Placing Calls Calling from the DialerTo call from the Dialer User Tip Choosing URLs or Numbers Mode from the DialerPlacing Calls from Favorites, Lists, and Directories To call from the Recent Calls listTo call from your Directory Redialing NumbersTo call from your Favorites list To redial a numberTroubleshooting Why Doesn’t My Headset Work with My Phone? Using HeadsetsWeb Info More Information About Headsets Ending CallsIgnoring Incoming Calls Enabling Headset Memory ModeResponding to Incoming Calls To ignore or silence a callForwarding Incoming Calls to Another Party During CallsRejecting Incoming Calls To reject an incoming callTo hold a call Holding CallsTransferring Calls To resume a held callUser Tip How to Quickly Set Up a Conference Setting Up and Managing Conference CallsTo set up a conference call To perform a blind transferHolding and Resuming Conference Calls Ending Conference CallsSplitting Conference Calls into Two Held Calls Changing the Way Calls are Answered Managing Conference Call ParticipantsTo manage a conference call participant To forward all calls to another party To disable call forwardingForwarding All Calls to Another Party User Tip Call Forwarding on a Call-by-Call BasisRejecting Calls from a Contact Using Do Not DisturbTap Auto Divert, and tap Enabled Diverting Calls from a Contact to Another PartyUsing Do Not Disturb with Multiple Lines Listening to Voicemail To listen to voicemail messagesTimesaver Quickly Accessing Recent Calls Recent CallsTo view Recent Calls To manage a call record To customize the listTo clear certain calls from the list Working with Your Contact Directory To view your Contact DirectoryTo dial a contact To view contact informationTo search for a contact To add a contactTo update a contact’s information To view the Corporate Directory Working with a Corporate DirectoryTo delete a contact To search the Corporate DirectoryTo dial a Corporate Directory contact Controlling What is HeardUpdating the Incoming Call Ringtone To add a contact to your local Contact DirectoryChoosing Where You Hear Sound Effects Changing the Speaker VolumeChanging the Ringer Volume Updating a Contact’s RingtoneManaging Favorites To make a contact a Favorite To see your Favorites listTo see your Favorites from Home or Lines view Add to FavoritesWorking with Shared Lines To reorder your FavoritesTo delete a Favorite Using Basic Features Page Using Advanced Features Using Buddy ListsManaging Buddies Updating Your Presence SettingTo update your presence setting Updating Your Buddy ListBlocking Contacts from Viewing Your Status To update your Buddy listUser Tip How to Access Your Blocked and Watcher Lists To block or unblock a contact from viewing your statusTimesaver How to Quickly Unblock a Contact Monitoring BuddiesIntegrating with Microsoft Lync Server To monitor buddies from… Do this…Adding Buddies to Your Buddy List To add a buddy to your Buddies listTo delete a buddy from your Buddies list Recording Calls Web Info How Do I Attach a USB Flash Drive to My Phone?Polycom VVX 500 Business Media Phone User Guide To record a call Web Info Supported USB Flash DrivesTo record a conference To pause and resume a recordingPlaying Recorded Calls Using the Browser Navigating the Main Browser Entering Information in the Main BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcast Tap End PTTTimesaver Automatically Sending a PTT Broadcast Replying to PTT Broadcasts Receiving PTT BroadcastsUpdating the Default Channel Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Ending PTT BroadcastsGroup Paging Mode Allowing PTT Broadcasts to Play During Active CallsSending and Receiving Pages To send a Timesaver Automatically Sending aAdjusting the Volume of Pages Changing Where Pages are PlayedUpdating the Default Paging Group Using the Calendar Updating Paging Group SubscriptionsAllowing Pages to Play During Active Calls Troubleshooting Why Doesn’t the Calendar Display Anymore? Opening and Closing the CalendarTroubleshooting Why Doesn’t the Calendar Display? Navigating Month ViewNavigating Day View Navigating Meeting View Working with Meeting RemindersTroubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder Web Info Where is the USB Port on My Phone? Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone To join a meeting from Meeting viewStarting and Stopping Polycom Desktop Connector To quit Polycom Desktop ConnectorPress this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging into Phones Logging In and Out of a PhonePlacing Calls from Phones that are in the Logged-Out State To log in to a phoneTo log out of a phone Changing Your Password To change your user passwordLocking the Phone To lock your phone About Your User PasswordLocking and Unlocking Your Phone Timesaver a Quick Way to Lock Your PhoneAccessing Features with Your Login Credentials Calling and Answering from a Locked PhoneTroubleshooting What Happens if I Can’t Access Features? Page Changing the Language on Your Phone Changing the Time and Date DisplayChanging the Backlight Changing the Background Picture Web Info Adding a Web Page as the Background on Your PhoneUsing One of Your Own Pictures as the Background Picture To change the background pictureUser Tip Using Your Phone as a Digital Picture Frame Setting Up Screen SaversTo set up a screen saver of your pictures Displaying Screen SaversTap Screen Saver, and tap Enabled Interrupting and Disabling Screen SaversUsing the Phone as a Picture Frame Using Power-Saving Mode Changing Timeouts User Tip Determining Which Idle Timeout AppliesChanging Your Office Hours Polycom VVX 500 Business Media Phone User Guide Administrative Tasks Investigating Phone WarningsRestarting the Phone Updating Phone ConfigurationTo update your phone’s configuration To restart the phoneTesting Phone Hardware Page Governing Law Service AgreementsPolycom Limited Warranty and Limitation Liability Limitations of LiabilityWarranty Exclusive ExclusionsPart 15 FCC Rules Safety and ComplianceInstallation Instructions Class B Digital Device or PeripheralPlugs Acts as Disconnect Device Industry Canada ICCE and Vcci Mark CE Mark R & TTE Directive EU only 101 Russian Compliance Recommended Operating Ambient TemperaturesEcho Cancellation New Zealand TelepermitEnd-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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