Polycom 500 manual Conventions Used in this Guide

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Polycom VVX 500 Business Media Phone User Guide

Conventions Used in this Guide

As you read this guide, you’ll notice that the same terms and conventions are used repeatedly. Make sure you familiarize yourself with these terms and conventions so you understand how to perform phone tasks.

Tap This term refers to touching an item on the screen with your finger, and then lifting your finger.

Press This action refers to depressing a key on the keypad or pressing a screen item for a second or two.

Press and hold When you press and hold a screen item, you need to touch the screen for a second or two before lifting your finger.

Tap Submenu > Submenu > Submenu This convention describes how to access submenus. Each submenu name is in boldface and separated by a ‘greater than’ symbol. If the instructions indicate to tap Basic > Preferences > Language, tap the Basic submenu, tap the Preferences submenu, and tap the Language submenu.

Highlight This action refers to tapping an item on the screen so that its appearance brightens. Soft keys apply to highlighted items.

Select Selecting an item on the screen refers to tapping the item so that another screen opens.

Views Your phone has four main views: Home, Calls, Active Call, and Lines (the default) view. A view is a specific screen on the phone interface that provides unique information and enables you to perform specific tasks.

Dialpad The dialpad is the area of the keypad you use to enter numbers and characters. The dialpad consists of all the number keys, as well as the asterisk (*) and pound (#) keys.

Scroll This action describes how to view lists that appear on more than one screen. To scroll through items or lists, touch the screen, and then drag your finger up, down, left, or right. To stop scrolling, stop the dragging motion.

Swipe This action moves a list of items up, down, left, or right. When you want to scroll quickly, swipe your finger across the screen, either up, down, left, or right. To stop your screen from scrolling, press your finger anywhere on the screen. Touching the screen while it scrolls won’t select anything. Swiping your finger to the left or right also displays other phone views.

Key This term refers to any button on the phone console. Phone keys include the dialpad keys, ,

, , , and .

x

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Contents Polycom VVX Business Media Phone Disclaimer Trademark InformationPatent Information Limitation of LiabilityContents Responding to Incoming Calls Setting Up and Managing Conference CallsUsing Buddy Lists During CallsReceiving PTT Broadcasts When You’re Not in an Active Call Placing Calls from Phones that are in the Logged-Out State Polycom Limited Warranty and Limitation LiabilityLogging into Phones Locking the PhoneEnd-User License Agreement for Polycom Software 103 Page How to Use this Guide Who Should Read this GuideConventions Used in this Guide Disabled Web Info Accessing Phone Guides Related DocumentsGetting Started Phone Keys and HardwarePhone Views Web Info Additional Phone HardwareTroubleshooting Why Can’t I Access a Certain View? Home ViewUser Tip Displaying Home View Icons Lines View Dark green Active call Active Call ViewCalls View User Tip Navigating Back to Calls ViewUnderstanding Phone Icons and Status Indicators Icon DescriptionNavigating Your Phone Interface If you want to… Do this…Entering Data and Updating Fields Encoding OptionsUsing the Onscreen Keyboard To use the onscreen keyboardUsing the Dialpad Keys on the Phone Console Cleaning the Touchscreen To clean the touchscreenWeb Info How to Register Your Phone Configuring Your Phone Using the Web Configuration UtilityRegistering the Phone To access the Web Configuration Utility for your phone Web Info Using the UtilityUsing Basic Features About Your Phone’s Call-Handling CapabilitiesUser Tip Making the Headset the Default Call Path Troubleshooting Why Doesn’t the Speakerphone Work?Answering Calls Answering Another Call Answering on a Shared Line Answering Calls AutomaticallyManaging Multiple Calls Placing Calls Calling from the DialerTo call from the Dialer User Tip Choosing URLs or Numbers Mode from the DialerPlacing Calls from Favorites, Lists, and Directories To call from the Recent Calls listTo call from your Directory Redialing NumbersTo call from your Favorites list To redial a numberTroubleshooting Why Doesn’t My Headset Work with My Phone? Using HeadsetsWeb Info More Information About Headsets Ending CallsIgnoring Incoming Calls Enabling Headset Memory ModeResponding to Incoming Calls To ignore or silence a callForwarding Incoming Calls to Another Party During CallsRejecting Incoming Calls To reject an incoming callTo hold a call Holding CallsTransferring Calls To resume a held callUser Tip How to Quickly Set Up a Conference Setting Up and Managing Conference CallsTo set up a conference call To perform a blind transferEnding Conference Calls Holding and Resuming Conference CallsSplitting Conference Calls into Two Held Calls Managing Conference Call Participants Changing the Way Calls are AnsweredTo manage a conference call participant To forward all calls to another party To disable call forwardingForwarding All Calls to Another Party User Tip Call Forwarding on a Call-by-Call BasisRejecting Calls from a Contact Using Do Not DisturbTap Auto Divert, and tap Enabled Diverting Calls from a Contact to Another PartyUsing Do Not Disturb with Multiple Lines Listening to Voicemail To listen to voicemail messagesRecent Calls Timesaver Quickly Accessing Recent CallsTo view Recent Calls To customize the list To manage a call recordTo clear certain calls from the list Working with Your Contact Directory To view your Contact DirectoryTo dial a contact To view contact informationTo search for a contact To add a contactTo update a contact’s information To view the Corporate Directory Working with a Corporate DirectoryTo delete a contact To search the Corporate DirectoryTo dial a Corporate Directory contact Controlling What is HeardUpdating the Incoming Call Ringtone To add a contact to your local Contact DirectoryChoosing Where You Hear Sound Effects Changing the Speaker VolumeChanging the Ringer Volume Updating a Contact’s RingtoneManaging Favorites To make a contact a Favorite To see your Favorites listTo see your Favorites from Home or Lines view Add to FavoritesTo reorder your Favorites Working with Shared LinesTo delete a Favorite Using Basic Features Page Using Advanced Features Using Buddy ListsManaging Buddies Updating Your Presence SettingTo update your presence setting Updating Your Buddy ListBlocking Contacts from Viewing Your Status To update your Buddy listUser Tip How to Access Your Blocked and Watcher Lists To block or unblock a contact from viewing your statusTimesaver How to Quickly Unblock a Contact Monitoring BuddiesIntegrating with Microsoft Lync Server To monitor buddies from… Do this…To add a buddy to your Buddies list Adding Buddies to Your Buddy ListTo delete a buddy from your Buddies list Recording Calls Web Info How Do I Attach a USB Flash Drive to My Phone?Polycom VVX 500 Business Media Phone User Guide To record a call Web Info Supported USB Flash DrivesTo record a conference To pause and resume a recordingPlaying Recorded Calls Using the Browser Navigating the Main Browser Entering Information in the Main BrowserPush-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingSending and Receiving PTT Broadcasts Tap End PTT To send a PTT broadcastTimesaver Automatically Sending a PTT Broadcast Replying to PTT Broadcasts Receiving PTT BroadcastsUpdating the Default Channel Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Ending PTT BroadcastsAllowing PTT Broadcasts to Play During Active Calls Group Paging ModeSending and Receiving Pages To send a Timesaver Automatically Sending aChanging Where Pages are Played Adjusting the Volume of PagesUpdating the Default Paging Group Updating Paging Group Subscriptions Using the CalendarAllowing Pages to Play During Active Calls Troubleshooting Why Doesn’t the Calendar Display Anymore? Opening and Closing the CalendarNavigating Month View Troubleshooting Why Doesn’t the Calendar Display?Navigating Day View Navigating Meeting View Working with Meeting RemindersJoining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder Web Info Where is the USB Port on My Phone? Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone To join a meeting from Meeting viewStarting and Stopping Polycom Desktop Connector To quit Polycom Desktop ConnectorPress this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging into Phones Logging In and Out of a PhoneTo log in to a phone Placing Calls from Phones that are in the Logged-Out StateTo log out of a phone To change your user password Changing Your PasswordLocking the Phone To lock your phone About Your User PasswordLocking and Unlocking Your Phone Timesaver a Quick Way to Lock Your PhoneAccessing Features with Your Login Credentials Calling and Answering from a Locked PhoneTroubleshooting What Happens if I Can’t Access Features? Page Changing the Language on Your Phone Changing the Time and Date DisplayChanging the Backlight Changing the Background Picture Web Info Adding a Web Page as the Background on Your PhoneUsing One of Your Own Pictures as the Background Picture To change the background pictureUser Tip Using Your Phone as a Digital Picture Frame Setting Up Screen SaversTo set up a screen saver of your pictures Displaying Screen SaversTap Screen Saver, and tap Enabled Interrupting and Disabling Screen SaversUsing the Phone as a Picture Frame Using Power-Saving Mode User Tip Determining Which Idle Timeout Applies Changing TimeoutsChanging Your Office Hours Polycom VVX 500 Business Media Phone User Guide Administrative Tasks Investigating Phone WarningsRestarting the Phone Updating Phone ConfigurationTo update your phone’s configuration To restart the phoneTesting Phone Hardware Page Governing Law Service AgreementsPolycom Limited Warranty and Limitation Liability Limitations of LiabilityWarranty Exclusive ExclusionsPart 15 FCC Rules Safety and ComplianceInstallation Instructions Class B Digital Device or PeripheralIndustry Canada IC Plugs Acts as Disconnect DeviceCE and Vcci Mark CE Mark R & TTE Directive EU only 101 Russian Compliance Recommended Operating Ambient TemperaturesEcho Cancellation New Zealand TelepermitEnd-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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