Polycom SIP 2.2.0 manual Multiple Key Combinations

Miscellaneous Administrative Tasks

Multiple Key Combinations

On SoundPoint IP and SoundStation IP phones, certain multiple key combinations can be used to reboot the phone and restore factory defaults.

For other methods for resetting and rebooting your SoundPoint IP or SoundStation IP phones, refer to “Quick Tip 18298: Resetting and Rebooting SoundPoint IP Phones” at http://www.polycom.com/support/voice/.

Rebooting the Phone

For the key combination, press and hold certain key combinations (depending on the phone model) simultaneously until a confirmation tone is heard or for about three seconds :

•IP 301: Volume-, Volume+, Hold, and Do Not Disturb

•IP 320 and 330: Volume-, Volume+, Hold, and Hands-free

•IP 430 and 501: Volume-, Volume+, Hold, and Messages

•IP 550, 600, 601, and 650: Volume-, Volume+, Mute, and Messages

•IP 4000: *, #, Volume+, and Select

Restoring Factory Defaults

For the key combination, press and hold certain key combinations (depending on the phone model) simultaneously during the countdown process in the bootROM until the password prompt appears:

•IP 301, 501, 550, 600, 601, and 650: 4, 6, 8 and * dial pad keys

•IP 320, 330, and 430: 1, 3, 5, and 7 dial pad keys

•IP 4000: 6, 8 and * dial pad keys

Enter the administrator password to initiate the reset. Resetting to factory defaults will also reset the administrator password (factory default password is 456).

Uploading Log Files

For the key combination, press and hold certain key combinations (depending on the phone model) simultaneously until a confirmation tone is heard or for about three seconds:

•IP 301: The two Line keys and the Up and Down arrow keys

•IP 320 and 330: Menu, Dial, and the two Line keys

•IP 430, 501, 550, 600, 601, 650: Up, Down, Left, and Right arrow keys

•IP 4000: Menu, Exit, Off-hook/Hands-free, Redial

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