Polycom 1725-16830-001 Transferring Calls, Forwarding Calls, Redialing Numbers, Using Call Lists

Transferring Calls

To transfer a call:

1.During a call, tap the Transfer soft key. The active call is placed on hold.

2.Place a call to the party to whom you want to transfer the call.

3.After the second party answers, tap the Transfer soft key.

Forwarding Calls

(Your company’s settings may override this feature. If you have a shared line, call forwarding is not available.)

To enable call forwarding:

1.From the idle screen, tap the Forward soft key.

2.If your phone has multiple lines, tap the line for which to enable call forwarding.

3.Tap the forwarding type you want to enable. (Choose Always for all incoming calls; No Answer for all unanswered incoming calls; or Busy for calls that arrive when you’re already in a call.)

4.Enter a number to forward calls to, and then tap the Enable soft key.

To disable call forwarding:

1.From the idle screen, tap the Forward soft key.

2.If your phone has multiple lines, select the line for which to disable call forwarding.

3.Tap the forwarding type to disable, and then tap the Disable soft key.

Redialing Numbers

To dial the last placed call, press .

Speed Dialing Contacts

To quickly dial a contact, use the contact’s speed dial index number, or press the contact’s Speed Dial Key (if available).

To use a Speed Dial Key:

>>Tap the contact’s Speed Dial Key on the far-right of the touch screen.

(Speed Dial Keys display and the contact’s name.)

To use a speed dial index number:

1.Press on the phone console.

2.From the Speed Dial Information screen, tap the contact. The call is automatically placed.

To add or edit a speed dial index number for a contact, update the contact’s Speed Dial Index field in the Contact Directory (see Updating Contact Directory). If a Line Key is available, the contact you add will display as a Speed Dial Key.

Using Do Not Disturb

(Your company’s settings may override this feature.)

You can prevent your phone from ringing.

To enable or disable Do Not Disturb:

1.Press .

2.If your phone has multiple lines, tap the line for which to enable or disable Do Not Disturb, and then tap the Enable or Disable soft key.

When you enable Do Not Disturb, glows red.

Setting Up Conference Calls

You can set up a conference call with two other people.

During a conference call, you can send and receive video with only one conference participant. If you want, you can switch the participant with whom you exchange video (see Managing Conference Calls).

To set up a conference:

1.Call the first party.

2.After the first party answers, tap the Conference soft key. The active call is placed on hold.

3.Place a call to the second party.

4.When the second party answers, tap the Conference soft key. All parties are joined in the conference.

You can do the following:

•To place the conference on hold, tap the Hold soft key. To resume the call, tap the Resume soft key.

•To end the conference, but keep the other participants connected, tap the End Call soft key.

•To end the conference and place all participants on hold, tap the Split soft key.

•To start and stop the transmission of near-site video, tap the Video soft key, and then tap the Stop Video soft key. (You will still receive video.) To start the transmission of near-site video again, tap the Start Video soft key.

If you have an active call and a call on hold, you can create a conference by tapping the Join soft key.

Managing Conference Calls

(This feature may not be enabled on your phone.)

You can manage each conference participant.

To manage conference participants:

>>During a conference call, tap the Manage soft key. Then, if the participant you want to manage isn’t selected, tap the participant. (A white border displays around the selected participant.)

You can do the following:

•To mute the selected participant, tap

the Far Mute soft key. The muted participant can hear all participants, but no one can hear the muted participant.

•To make the selected participant the “active” participant (the participant with whom you’ll exchange video), tap the Select Video soft key.

•To place the selected participant on hold, tap the Hold soft key. The held participant cannot hear any participant and no one can hear the held participant. To return the participant to the call, tap the Resume soft key.

•To remove the selected participant from the call, tap the Remove soft key.

•To view information about the selected participant, tap the Information soft key.

•To exit the conference management feature, tap the Back soft key.

Using Call Lists

To use a call list:

1.Tap > Features > Call Lists > Missed Calls, Received Calls, or Placed Calls.

2.Press or to select a call. You can do the following:

•To place a call, tap the Dial soft key.

•To remove the call from the list, tap the Clear soft key.

•To store the contact in your Contact Directory, tap the More soft key, and then tap the Save soft key.

•To view detailed information about the call, tap the More soft key, and then tap the Information soft key.

Listening to Voice/Video Mail

(Voice/video mail is a call platform dependant feature. Options may vary.)

Press , and then follow the prompts to listen to your message.

Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Quick User Guide. 1725-16830-001 Rev. B / June, 2010 Edition 3