Philips DECT511, DECT515 user manual Problems Causes Solutions

Page 61

PROBLEMS	CAUSES	SOLUTIONS

A phonebook entry cannot	The phonebook is full	Delete an entry to free memory
be memorised

No new SMS are received	- SMS memory is full	- Delete old SMS
	- The SMS mode is deactivated	- Activate it (p 25)

No SMS can be sent or	- The outgoing or incoming SMSC	- Refer to the SMS leaflet to get
received	number is not set or is wrong	the correct SMSC’s numbers
	- The destination box* is wrong	- See point 16 page 58
	- SMS mode is OFF	- Activate SMS mode (page 25)
	- You have no subscription	- Contact your provider for more
		information
	- Another SMS-enabled phone is	- Deactivate the SMS mode on
	also on your line	one of the device.
	- There is a problem of	- Contact your provider for more
	compatibility between operators	information
	- The identity is withheld	- Show identity
No caller Id/ poor audio	- DSL filter(s)/splitter missing or	- Make sure you have one DSL
quality/Poor connection	insufficient number of filters	filter plugged directly on each line
quality with broadband DSL		socket used in the house
internet	- Modem &/or phone plugged in	- Check the modem and the
	the wrong DSL filter slot	phone are plugged in the correct
		filter slot (one specific for each)
	- Defective DSL filter(s)	- The filter(s) can be defective.
		Replace it/them and make
		another test

only available in the UK

Answer machine troubleshooting

PROBLEMS	CAUSES		SOLUTIONS
The answer machine does not	- The memory is full	- Delete messages
record messages	- The answer only mode is activated	- Select the Answer & record mode
	-The Answer & record is not	- Press
	activated	- Press
	activated


The remote control access does	The remote control access is not	Activate the remote control
not work	activated	access (page 35)

It is not possible to record an	The memory is full	Delete messages
outgoing message


The DECT 515 hangs up during	- 3 failed attempts to send a code	- Enter the correct code
remote access	- Duration is too long	- Manage the remote control quicker

The answer machine stops	- The memory is full	- Play & delete messages
automatically	- Message exceeds 3 mn	- Messages must not exceed 3 mn

60	Troubleshooting

http://www.philips.com/faqs/dect

Image 61

Contents Charge the handsets 24 hours before use Store Quick start guideEarpiece Microphone Dect 511/DECT HandsetIcons on the handset display Paging key Base stationPlay/Stop key Skip/Fast forward keyTable of contents Troubleshooting Operator services ExtraAnswer machine IntercomSMS Menu structureHandset list Only available in the UK Menu structure Choose country/oper First ring On or Off Conformity,Environment and Safety Declaration of conformity Using GAP standard complianceUnpacking your Dect Installing the Dect 511/515Installing and replacing the batteries in the handset Installing the base stationBattery life and range How to navigate in the menus Idle modeIntroduction Philips screen saverBasic principles Call features Editing systems Case modeStandard multi-tap system Keypad Keys Multi-tap Sequence To send an SMS to a phone Send new SMSTo read an SMS/to view the number Read SMSTo forward an SMS To reply to an SMSTo delete an SMS To send againTo copy a number to the phonebook To set the SMS mode SMS settingsTo call from the SMS list To set your personal SMS boxes only available in the UKTo choose by default an SMS centre To set the SMS centre numbers Registration To activate/deactivate the babysit modeHandset To register a handsetDate & time Rename handsetTo select a base station To rename a handsetBacklight Display contrastScreen saver Saved messages To switch the Dect 515 Telephone Answer Machine ON/OFFTo play and go to next saved messages via the base station To play and browse through saved messages via the handsetTo delete a message via the handset To delete a message via the base stationTo select the answer mode and the outgoing message OGM type SettingsTo record your personal outgoing message OGM To set the voice language To set the number of rings before answeringTo set the call screening To activate and deactivate the remote controlTo set the recording quality To remotely control your answer machine To change the remote control codeTo record a memo Record and listen to a memoTo listen to a new memo To listen to a saved memoCall transfer to a specific handset when on line Fast call transfer when on lineInternal call Call transfer via the in-call optionsConference call via the in-call options Add new Group settingsView To add a name to the phonebookTo change a number To callTo change a name To delete an entry To change the SMS box number only available in the UKTo send an SMS from the phonebook To listen to a message Dect 515 only To view the call logTo call / redial To store the caller’s number To view the numberTo delete a name and a number To send an SMS from the call logDelete all Call log settingsTo delete all the call log Scroll to Delete allExample of service Call forward Operator servicesTo activate call forward To deactivate call forwardTo set the alarm clock Alarm clockTo activate / deactivate the alarm clock Call durationTo set the alarm ring tone type and ring tone volume Do not Disturb modeTo set the Do not Disturb mode Base ring tones Handset ring tonesTo set the external ring tone To set the internal ring tone ring tone for internal callsGroup ring tones Handset ring tone volumeTo set the group ring tones To delete a downloaded ring tone My ring tonesTo play a recorded melody To record a new melodyTo delete a recorded melody To set the base loudspeaker volume only available for DectTo set the earpiece tone To set the notification beep To set the key & feedback tonesTo activate/deactivate the music on hold Line settings Enable registrationTo change the dial mode Base stationTo change the recall type To change the configurationTo activate and deactivate the first ring Service code settings FAQ FAQ Problems Problems Causes Solutions PABX/PSTN IRL Information on Text Messaging SMS in Eire Information on Text Messaging SMS in the UK Page Download of ring tones