Memory Error Message

If the memory check operation that the unit performs when the reset button is pressed detects a data error, the following message appears on the screen instead of the startup screen.

“A problem with memory contents has been found. Press [Action] to continue with the reset procedure, which restores normal system operation.

Note that if the system determines that user memory cannot be repaired, it will delete all user data currently in memory.

See the User’s Guide for details about initializing memory.”

This message indicates that the memory error is fatal and so recovery is impossible. Press the [Action] control to execute a full reset (memory initialize), which deletes all data stored in memory.

•Pressing the [Action] control should display the Startup screen followed by the touch screen calibration screen. The remainder of this procedure is identical to the Initial Setup described in the Quick Start Guide. Perform the steps of the Initial Setup procedure.

•If pressing the [Action] control returns to the desktop without displaying the startup screen first, see the following explanation for the procedure you need to follow.

What to do if the startup screen does not appear when you press the

[Action] control

Even though the desktop appears when you press the [Action] control, there is still a data error in memory and you have to perform a full reset (memory initialize). Before you do, however, there is the chance that some of the data in memory can be recalled and even transferred to a computer. Try recalling the data you need before performing the procedure described on the next page to perform a full reset.

Important

Do not use the ActiveSync backup function to back up data to a computer when you suspect a data error. Doing so may also include the corrupted data that is causing your problem, which means the problem will reappear when you restore the data.