ALK Technologies PC5 manual Technical Support, Return Policy, For your return to be accepted

Technical Support

After registering your software (see p. 92), you're entitled to technical support and discounts on new versions of CoPilot. Check out ALK’s web site for technical support documentation and posted answers to common questions. If the web site does not provide an answer to your question, technical support for registered users is available during standard business hours (9:00 am-5:00pm Monday-Friday). You should be at your computer and have your Product Key Code available when you contact us (your Product Key Code can be found on the front cover of the printed Quick Start that came with the product).

Please be sure to reach us using the contact information for your region shown below. We are sorry, but our support staff in ALK’s regional offices can- not respond to requests for assistance outside the areas they serve.

North America - Web: www.alk.com, E-mail: cpsupport@alk.com, Fax: 609-252-8166, Phone: 888-872-8768

Europe - Web: www.alk.eu.com, E-mail: uksupport@alk.eu.com, Postal: Suite 8, 4 Bloomsbury Square, London WC1A 2RP, UK

Phone: +44 (0)207 404 4222

Australia - Web: www.travroute.com.au/support.html,

E-mail: support@travroute.com.au, Phone: 03-9855-1498

Return Policy

ALK's 30-Day Money Back Guarantee and Return Policy

We know you'll love our products. If, however, you are not satisfied with any CoPilot product you purchase directly from ALK, you may return it within 30 days for a refund of the price paid (excludes shipping and handling).

For your return to be accepted:

You must have purchased directly from ALK. ALK products purchased at retail locations are only refundable through the retailer under the retailer's terms and conditions.You will have to contact the individual retailer for their specific terms and conditions.

The postmark date on the package must be within 30 days of the original product ship date.

If your product contains software, and you have activated the software, you must first deactivate the software and provide to ALK the deactivation code (you must activate our software to use it for more than a few days' time).

If your product contains a GPS receiver and it is scratched or otherwise determined to be non-saleable by ALK, we will deduct a $50 usage fee from the refund amount.

To return your product, please follow the instructions below:

1.Fill out the return slip that came with your product or create your own return slip that includes the following information: your name, address, phone number, date of purchase, e-mail address, reason for return, and (if applicable) your deactivation code.

2.Repackage your entire product (CDs, GPS receiver, etc.) and include the return slip inside the package.

3.Send the package to:

ALK Technologies Attn: CoPilot Returns 1000 Herrontown Road Princeton, NJ 08540

For your protection, please use UPS, FedEx, or Insured Parcel Post for shipment of returned products. ALK is not responsible for loss or damage during shipping.

Your refund will appear on your credit card statement within 4-6 weeks after ALK's receipt of the returned product.

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