ACD Automatic Call Distribution Monitoring

intelligent call reporting

Intelligent call Reporting With KX-NCV200 ACD Report Server

ACD Report Server is designed to bring advanced call centre functions to users of Panasonic KX-TDA Hybrid IP-PBX systems. This provides useful functions such as real-

time monitoring and call centre performance reports, and agent log-in.

Real time Monitor

ACD (Automatic Call Distribution) Monitoring

Clearly knowing actual operating performance is vital to optimising informal call centre management.

ACD Monitor

The Panasonic ACD Report Server lets supervisors monitor parameters, such as the number of active calls, agent status, queue status and agent/ group performance.

Real time Analysis

The number of incoming/outgoing calls and accumulated call data that are monitored by the ACD Report Client can be viewed in graph form. The user can also customise the format and select the data for producing graphs. These performance graphs are capable of changing to reflect changes in the ongoing status.

The following performance graph shows: -

1.Status of the ICD Group

2.Status of each agent

Performance Graphs

Built-in Voice Mail

KX-NCV200 also offers useful Voice Mail function, as it is built on the same platform as TVM200 - providing a cost effective call centre reporting- voicemail solution to small medium enterprises

Log Report

Panasonic’s informal call centre solution also provides a reporting function for the detailed analysis needed to improve call centre performance. This function allows users to create reports on call information. The following reports are provided.

Trunk Call Report

Managers obtain call information on trunks accumulated over a given period.

System Report

A system report shows a summary of the whole system accumulated over a given time.

Group Report

A group report shows a summary of selected ICD groups. Supervisors can use it to obtain statistics for each group.

Agent Report

An agent report shows a summary of selected agents in the informal call centre. Supervisors can use it to obtain statistics for each agent and to allocate resources.

Agent ID based Report

An agent ID based report shows a summary of selected agents. Agents are selected by Agent ID. Supervisors can use the report to obtain statistics for each agent ID.

Agent Log

Report

Counter shows each status

Example: Incoming Calls, Waiting Calls in Queue, Lost alls, Total Calls, Answered Calls, Logged-in Agents, etc…

ACD Reports

KX-TDA200AL specifications

The Panasonic KX-TDA200AL is a versatile and advanced hybrid IP-PBX system that caters to the communication needs of businesses, offering exceptional features and flexibility. Ideal for small to medium-sized enterprises, the KX-TDA200AL integrates traditional telephony with advanced digital and IP technologies, enabling organizations to maximize their communications without significant infrastructure changes.

One of the primary features of the KX-TDA200AL is its scalability. It supports up to 128 extensions and 64 CO lines, allowing businesses to expand their systems as needed easily. The system is designed with modularity in mind, enabling the addition of various expansion cards tailored to specific operational requirements. This capability ensures that businesses can grow their communication systems alongside their evolving needs.

The KX-TDA200AL supports multiple communication protocols, including SIP, allowing seamless integration with VoIP services. This flexibility enhances call quality and reduces operational costs associated with traditional telephony. The system also includes cutting-edge digital and analog line support, ensuring compatibility with various telephony infrastructures.

A standout feature of the KX-TDA200AL is its robust call management capabilities. It offers a comprehensive suite of features, including caller ID, call forwarding, voicemail, and conferencing capabilities. The built-in voicemail system allows users to access messages easily, promoting efficient communication within the organization. Additionally, the system supports advanced features like auto-attendant and customizable call routing for improved customer interaction.

For enhanced productivity, the KX-TDA200AL includes a range of applications and functionalities, such as the Integration of Panasonic's proprietary telephones and a range of third-party devices. The ease of integration with existing communication solutions provides businesses with a unified communication experience.

Furthermore, the KX-TDA200AL is equipped with sophisticated security features to protect sensitive communication data. It includes mechanisms for secure access controls and encryption, ensuring that business communications remain confidential and secure against potential threats.

Overall, the Panasonic KX-TDA200AL is a reliable, feature-rich communication solution. Its flexibility, scalability, and advanced features make it an excellent choice for businesses seeking to enhance their communication infrastructure while remaining cost-effective. This system represents a significant investment in a company’s operational efficiency, laying the groundwork for improved interaction both within the organization and with customers.