Panasonic KX-TG9361BX operating instructions Troubleshooting, General use Problem Cause/solution

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TG9361BX(e)_OI.book Page 33 Wednesday, April 16, 2008 3:08 PM

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem	Cause/solution
The unit does not work.	L Make sure the batteries are installed correctly
	(page 10).
	L Fully charge the batteries (page 11).
	L Check the connections (page 9).
	L Unplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	L The handset has not been registered to the
	base unit. Register the handset (page 24).
I cannot hear a dial tone.	L The base unit’s AC adaptor or telephone line
	cord is not connected. Check the connections.
	L If you are using a splitter to connect the unit,
	remove the splitter and connect the unit to the
	wall jack directly. If the unit operates properly,
	check the splitter.
	L Disconnect the base unit from the telephone
	line and connect the line to a known working
	telephone. If the working telephone operates
	properly, contact our service personnel to have
	the unit repaired. If the working telephone does
	not operate properly, contact your service
	provider/telephone company.

Programmable settings

Problem	Cause/solution
While programming, the	L A call is being received. Answer the call and
handset starts to ring.	start again after hanging up.
I cannot register a handset to	L The maximum number of handsets (6) is
a base unit.	already registered to the base unit. Cancel
	unused handset registrations from the base unit
	(page 24).
	L Place the handset and the base unit away from
	other electrical appliances.

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Contents Operating Instructions Introduction Caller ID ServicePreparation Making/Answering CallsProduct information Feature highlightsSupplied accessories Accessory informationReplacement battery information Expanding your phone systemFor your safety Battery Important safety instructionsFor best performance Base unit location/avoiding noiseEnvironment Routine careSplash resistance handset only Controls Base unitHandset Connections DisplayIf you subscribe to a DSL/ADSL service Battery installation and replacementBattery charge Battery level Battery iconOperation Operating time Setting up the unit before use Symbols used in these operating instructionsDialing mode Date and timeAnswering calls Erase iYes iOFF Pause for PBX/long distance service usersIPAUSE Auto talkHold Useful features during a callMute FlashDial lock Temporary tone dialing for rotary/pulse service usersHandset clarity booster Call shareShared phonebook Adding entriesFinding and calling a phonebook entry Erasing entries Editing entriesChain dial NextProgramming by scrolling through the display menus Programmable settingsMenu Main menu Sub-menuTG9361BXeOI.book Page 19 Wednesday, April 16, 2008 308 PM Feature Setting code System Code Programming using the direct commandsCaller IDauto Feature Setting code System Code Setting*1Special instructions for programmable settings Night modeBlock calls Caller ID subscribers only Alarm Registering a unitOperating additional handsets Deregistering a handset Registering a handset to a base unitUsing Caller ID service Caller ID featuresRinger ID Caller list Select Storing caller information into the phonebookIntercom Making an intercom callAnswering an intercom call Handset locator Base unit LocatorHandset Press OFF Wall mounting Belt clip Headset optionalTo attach the belt clip To remove the belt clip Display message Cause/solution Error messagesTroubleshooting General use Problem Cause/solutionProgrammable settings Problem Cause/solution Battery recharge Problem Cause/solution Problem Cause/solutionMaking/answering calls, intercom Caller ID Problem Cause/solution Dial lock Important Liquid damage Problem Cause/solutionSpecifications Index TG9361BXeOI.book Page 39 Wednesday, April 16, 2008 308 PM PNQX1259ZA CM0408PF0 For your future referenceCopyright