Panasonic 1210 manual Troubleshooting your IP Phone, Virtual Office

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Troubleshooting your IP Phone 1210

Troubleshooting your

IP Phone 1210

This section provides basic information about troubleshooting your

IP Phone 1210 if Virtual Office causes a problem. For additional help, see “How to get help” on page 20.

Virtual Office

Table 10 lists error messages and describes actions to correct the causes.

Table 10: Troubleshooting Virtual Office (Part 1 of 4)

	Displayed	Probable cause	Action
	message	Probable cause	Action
	message

	Busy, try again	Remote IP Phone is	Wait for remote IP
		active (not idle).	Phone to become idle
			and try again.

		ACD is logged on.	Log off ACD IP Phone
			before you initiate
			Virtual Office from
			another IP Phone.

		Make Set Busy is	Configure Make Set
		inactive on ACD IP	Busy active on ACD IP
		Phone.	Phone.

	Invalid ID (1)	Incorrect User ID	Enter correct User ID.
		entered.

		User ID is not in	Notify system
		Gatekeeper database.	administrator.

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Contents Nortel IP Phone Page Revision history MarchFebruary AprilDecember Contents Customizing your IP Phone 1210-advanced features Answering a call Troubleshooting your IP Phone 1210 Feature overview WelcomeOn page 11 shows an IP Phone IP Phone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Part 2 Safety standards Connecting Power DenAn regulatory notice for JapanLocation Connecting to the Local Area NetworkOperation Getting Help from the Nortel Web site How to get helpGetting Help over the phone from a Nortel Solutions Center Getting Help through a Nortel distributor or reseller How to get help Before you begin Using your IP PhoneGetting started Context-sensitive soft keys are below IP Phone 1210 displayIP Phone 1210 controls Using your IP Phone Using your IP Phone Using your IP Phone Using your IP Phone Call features and Flexible Feature Codes Installing your IP Phone On page 31 displays the connections on an IP PhoneConnections on the IP Phone Attaching the foot stand optional Connecting the handsetConnecting the headset optional Connecting the power optional Connecting the LAN Ethernet cable Connecting the PC Ethernet cableWall-mounting the IP Phone optional Customizing your IP Phone 1210-basic features Password AdminVirtual Office Login Telephone OptionsCustomizing your IP Phone 1210-basic features Adjusting volume Options menuAdjusting the display screen contrast Contrast adjustmentSelecting a language LanguageAccessing display diagnostics ServicesDiagnosticsSelecting date and time format Telephone Options menuDialPad Tone Selecting a local dialpad toneTelephone Options , and select Local Viewing IP Phone information Set InfoPerforming diagnostics Selecting a ring type Enabling or disabling Call Timer Enabling OnHook Default Path Configuring Live DialpadHook default path Handsfree Enabled Headset EnabledDial Pad Local Tools menu Customizing your IP Phone 1210-advanced featuresElectronic Lock Managing your Station Control Password Assigning an ScpwDial the Electronic Lock Activate FFC Configuring an Electronic Lock on your IP PhoneLocking your IP Phone Dial your Station Control Password Unlocking your IP PhoneConfiguring the Local Tools menu Lock Menu on Enter keyNavigation key functions in dialog boxes Part 2 Language PreferencesContrast Local Diagnostics Lock Menu Using Virtual OfficeNetwork Configuration IP Phone Can I log on to IP Phone 1210? Logging in to Virtual Office Using Virtual Office on your remote IP Phone Using Virtual Office on your office IP PhoneDisconnecting your office IP Phone from a remote IP Phone Logging out of Virtual OfficeUsing the telephone dialpad Using the soft keysOperating your IP Phone Entering and editing textUsing Off-hook dialing Making a callUsing On-hook dialing Headset key Using Handsfree dialingTerminating a handsfree call Switching from handsfree to handset mode Switching from handset mode to handsfreeUsing a headset Muting a handsfree callMaking a call Using PredialSwitching from handsfree to headset Activating Ring Again Activating Ring AgainEditing a Predial number Calling a Ring Again party after notification Enter the Ring Again Activate FlexibleUsing Speed Call Deactivating Ring Again before notificationStoring a Speed Call number Press the Ring Again Deactivate FFCMaking a call using Speed Call Using System Speed Call Answering a callPress the System Speed Call Controller SScCtl soft keyPlacing a call on hold Using Call HoldManaging calls during a call Answering an call during another call Using Call WaitingRetrieving a call on hold Transferring a call to a third party Transferring a callReturning to the original call Using Timed Reminder Recall Transferring a call using Timed Reminder RecallUsing Attendant Recall Parking a call on a DN Not System Park DN or own DN Using Call ParkParking a call on the System Park DN Parking a call using the Spre code or FFC Retrieving a parked callRecording a Calling Party Caller Number Using Call Forward Managing calls while away from your deskDisplaying call details Activating Call ForwardReinstating a Call Forward number Using Internal Call ForwardDeactivating Call Forward Forwarding internal calls only Deactivating Internal Call ForwardCall Forward Activate FFC Call Forward Deactivate FFCActivating Remote Call Forward Using Remote Call ForwardReinstating Internal Call Forward number Deactivating Remote Call Forward Dial the Remote Call Forward Deactivate FFCAfter you hear the dial tone, dial your DN Press the # key Managing multiparty calls Using Call JoinSetting up a Conference Call Using Conferee Selectable Display Viewing active confereesDisconnecting a conferee Group Call FFC Using Group CallCalling group members Answering a group call Ending a group callUsing Make Set Busy Managing calls while busy at workActivating Make Set Busy Deactivating Make Set BusyConfiguring Automatic Wake-Up Hotel ppplicationsEntering Automatic Wake-Up call Dial the Automatic Wake-Up Request FFCCancelling Automatic Wake-Up call Verifying Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC Dial the Automatic Wake-Up Verify FFCPaging features Using Call Page Connect to make an announcementDial the Radio Paging Access FFC Using RadioUsing Automatic Preselection Meet-Me Using Automatic Post-selection To enter a Radio Paging Answer FFCMiscellaneous Call Features Charging a call or charging a forced callAnswering a Radio Dial the Radio Page Answer FFC. You hear the paging toneCharging a transferred call to an account Dial the Call Detail Recording FFCCharging a conference call to an account Charge Press the Charge soft key Using Privacy Release Using External Server ApplicationsTroubleshooting your IP Phone Virtual OfficeTroubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Flexible Feature Codes Part 2 Terms you should know 110 111 112 Index 114 115 Index 116 Page Legal Notice