Troubleshooting and Maintenance
If you have problems with the headset, see the suggestions in the table below. If these suggestions don’t help, contact customer support (see the cover for contact information).
If... | Try... | |
The headset won’t turn on. | • Charging the battery completely. | |
The headset won’t pair with | • Making sure your phone is in pairing mode. Check your phone’s manual for | |
instructions on Bluetooth device pairing. | ||
my phone. | • Turning the headset off. Wait at least 10 seconds, then try again. | |
| • Seeing if your phone supports the Bluetooth Headset or Hands Free profiles. | |
The headset paired with | • Making sure the call connected and is still active. | |
my phone, but I can’t hear | • Making sure the phone transferred the call to the headset. Press and hold | |
anything through it. | MFB for two seconds to transfer the call. | |
| • Seeing if the battery is getting low. If the LED is blinking red, charge the | |
The headset keeps beeping, | battery. | |
• Seeing if your phone has lost the network signal. If your phone sounds an | ||
and I don’t know why. | ||
alert when it can’t connect to the network, the headset passes on this alert by | ||
| ||
| beeping every 5 seconds. | |
I can hear the caller, but the | • Turning the speaker volume up. | |
• Moving closer to your phone (if you aren’t carrying it). | ||
audio is very weak or soft. | • Keeping the battery fully charged; As the battery starts to run out, the speaker | |
| gets softer. |