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Troubleshooting
Symptom | Possible Problem | Solution | |
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iH55 does not turn on | AC adaptor isn't plugged into a working wall socket | Plug the AC adaptor into a working wall socket and plug the | |
| or not plugged into the power supply jack on back | connector into the supply jack on the unit | |
| of the unit |
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iH55 doesn’t respond | iH55 requires a reset | If unit is plugged in and doesn't respond, try resetting the unit by following | |
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| these steps: | |
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| a) remove iPod from dock | |
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| b) unplug unit from power source | |
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| c) remove back up batteries | |
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| d) wait 1 hour, then resume use | |
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iPod does not dock | Using no or wrong iPod insert | Make sure the dock insert is the proper fit for your iPod | |
properly |
| (see chart on page 1) | |
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| iPod didn’t install properly | Remove your iPod from the dock and check for obstruction on the | |
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| connectors in the dock and on your iPod. Then reseat it in the dock. | |
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Battery Low icon always | Batteries are weak | Replace with new batteries | |
flashing | Batteries were not installed properly | Check to make sure the polarity ( + and – ends) matches the diagram | |
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| in the battery compartment | |
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iPod does not respond | iPod is not installed properly | Remove your iPod from the dock and check for obstruction on the | |
to the unit/iPod is |
| connectors in the dock and on your iPod. Then reseat it in the dock. | |
playing but no sound |
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Your iPod software is too old | Upgrade software on your iPod. For details visit | ||
comes out | |||
| http://www.apple.com/ipod/download | ||
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| iPod is locked up/plays but no sound | Check the volume setting. Make sure your iPod is working properly before | |
| comes out | docking into the unit. Please refer to your iPod manual for details. See | |
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| above for software upgrade information. | |
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| You may need to reset your iPod. To do so: | |
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| 1. Toggle the Hold switch to hold position, then off. | |
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| 2. Press and hold the Menu and center Select buttons at the same time until | |
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| Apple logo appears. You may need to repeat this step. | |
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| Using 1st or 2nd generation iPod, iPod Shuffle or | iH55 cannot control those iPods or other devices. | |
| other devices. |
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Remote Control didn’t | Battery weak | Replace current battery with new battery | |
work |
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Remote Control is not pointed toward the | Point the Remote Control toward the iH55 remote sensor (to right of | ||
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| iH55 remote sensor | clock display), move within 10 feet of the unit. | |
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iH55/iPod performance | The iH55 is reacting to external interference | Move unit away from potential sources of external interference such as | |
is erratic |
| computers, modems, wireless devices (routers) or fluorescent light | |
No sound from iH55 | Volume is set too low on iH55 | Make sure volume is turned up | |
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iPod didn’t charge up | iPod is not installed properly | Remove your iPod from the dock and check for obstruction on the | |
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| connectors in the dock and on your iPod. Then reseat it in the dock. | |
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| iPod is locked up/ frozen | Please make sure your iPod is working properly before docking into the | |
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| unit. Please refer to your iPod manual for details. | |
| iPod battery has problem | ||
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No AM band radio | AM loop antenna is not connected to the unit | Plug the AM loop antenna connector to the jack on the back of the unit | |
sound but others OK |
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AM band radio is very | AM loop antenna isn’t located properly | Move the AM loop antenna away from the main unit/iPod and rotate it | |
noisy |
| for best reception | |
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