iHome iH55 manual Troubleshooting, Symptom Possible Problem Solution

Symptom

Possible Problem

Solution

iH55 does not turn on

AC adaptor isn't plugged into a working wall socket

Plug the AC adaptor into a working wall socket and plug the

or not plugged into the power supply jack on back

connector into the supply jack on the unit

of the unit

iH55 doesn’t respond

iH55 requires a reset

If unit is plugged in and doesn't respond, try resetting the unit by following

these steps:

a) remove iPod from dock

b) unplug unit from power source

c) remove back up batteries

d) wait 1 hour, then resume use

iPod does not dock

Using no or wrong iPod insert

Make sure the dock insert is the proper fit for your iPod

properly

(see chart on page 1)

iPod didn’t install properly

Remove your iPod from the dock and check for obstruction on the

connectors in the dock and on your iPod. Then reseat it in the dock.

Battery Low icon always

Batteries are weak

Replace with new batteries

flashing

Batteries were not installed properly

Check to make sure the polarity ( + and – ends) matches the diagram

in the battery compartment

iPod does not respond

iPod is not installed properly

Remove your iPod from the dock and check for obstruction on the

to the unit/iPod is

connectors in the dock and on your iPod. Then reseat it in the dock.

playing but no sound

Your iPod software is too old

Upgrade software on your iPod. For details visit

comes out

http://www.apple.com/ipod/download

iPod is locked up/plays but no sound

Check the volume setting. Make sure your iPod is working properly before

comes out

docking into the unit. Please refer to your iPod manual for details. See

above for software upgrade information.

You may need to reset your iPod. To do so:

1. Toggle the Hold switch to hold position, then off.

2. Press and hold the Menu and center Select buttons at the same time until

Apple logo appears. You may need to repeat this step.

Using 1st or 2nd generation iPod, iPod Shuffle or

iH55 cannot control those iPods or other devices.

other devices.

Remote Control didn’t

Battery weak

Replace current battery with new battery

work

Remote Control is not pointed toward the

Point the Remote Control toward the iH55 remote sensor (to right of

iH55 remote sensor

clock display), move within 10 feet of the unit.

iH55/iPod performance

The iH55 is reacting to external interference

Move unit away from potential sources of external interference such as

is erratic

computers, modems, wireless devices (routers) or fluorescent light

No sound from iH55

Volume is set too low on iH55

Make sure volume is turned up

iPod didn’t charge up

iPod is not installed properly

Remove your iPod from the dock and check for obstruction on the

connectors in the dock and on your iPod. Then reseat it in the dock.

iPod is locked up/ frozen

Please make sure your iPod is working properly before docking into the

unit. Please refer to your iPod manual for details.

iPod battery has problem

No AM band radio

AM loop antenna is not connected to the unit

Plug the AM loop antenna connector to the jack on the back of the unit

sound but others OK

AM band radio is very

AM loop antenna isn’t located properly

Move the AM loop antenna away from the main unit/iPod and rotate it

noisy

for best reception