Motorola V60p Troubleshooting

177

Troubleshooting

Troubleshooting

Check these questions first if you have problems with your

phone. If you need additional help, contact the Motorola

Customer Call Center at 1-800-331-6456 (United States)

or 1-800-461-4575 (Canada).

Question Answer

Is your phone

set up

correctly?

Press

. If you do not see

your phone number, contact

Veri zon Wire les s.

Is your battery

charged? Do

you see

the display?

The battery level indicator should

have at least one segment

showing (

). If it does not,

recharge your battery, see page

18.

Does the

handset have

a signal? Do

you see

the display?

The signal strength indicator

should have at least one segment

showing (

). If it does not, move

to an area with a stronger signal

to use your phone.

Is the earpiece

volume to o

low?

While on a call, press the upper

volume button on the side of your

phone.

Contents

Main Page Welcome Page Menu Map Main Menu O N I Settings Menu Contents Page Page Page Page About This Guide Navigating To a Menu Feature Optional Features Optional Accessories Safety and General Information Exposure To Radio Frequency (RF) Energy Operational Precautions External Antenna Care Phone Operation RF Energy Interference/Compatibility Facilities Aircraft Medical Devices Use While Driving Operational Warnings For Vehicles With an Air Bag Potentially Explosive Atmospheres Blasting Caps and Areas Batteries Seizures/Blackouts Repetitive Motion Injuries Getting Started Whats in the Box? Installing the Battery Charging the Battery Changing the Convertible Covers Remove a Flip Cover Attach a Flip Cover Turning On Your Phone Making a Call Ending a Call Answering a Call Seeing Your Phone Number About Your Phone Using the Display , E UUf59 0 Zooming In and Out Y Z X Using the Status Light Adjusting the Volume Using the PTT Button Using the External Display Battery Use Battery Care Page Push to Talk (PTT) Calls Private One-to-One Calls Group Calls Setting Up Your Contacts List Viewing Your PTT Contacts List Sorting Your PTT Contacts List Open To Sorting in PTT Contacts List Turning On/Off the Speakerphone PTT Calling States Presence Icons 3 a Call Tones Icons and Text 1 6 d 4 Basic PTT Instructions f Page Making PTT Calls U Making a Barge Call from the PTT Contacts List Making a Barge Call from the Idle Display Using the Keypad Making a Barge Call from the Dialed and Received Calls List Making a Barge Call from the Phonebook Making an Alert Call from the PTT Contacts List Making an Alert Call from the Idle Display Using the Keypad Making an Alert Call from the Dialed and Received Calls List Page Making an Alert Call from the Phonebook Answering PTT Calls Answering a Barge Call Answering an Alert Call Answering an Alert Call When the Flip is Closed Canceling an Incoming Call Missed Alert Call Making and Answering Phone Calls Redialing a Number Using Automatic Redial Using Caller ID Returning an Unanswered Call S Calling an Emergency Number Turning Off a Call Alert Canceling an Incoming Call Calling With Speed Dial Calling With One-Touch Dial Calling a Number In a Text S Additional Calling Features Page Using Features While On a Phone Call Using Call Waiting Making a Three-Way Call Additional On-Call Features Page Using the Menu Navigating to a Feature Selecting a Feature Entering Feature Information Page Entering Text Choosing a Text Method t Using Tap Method General Text Entry Rules Character Chart Using Symbol Method Symbol Chart Using iTAP Software Predictive Text Entry Method Enter Words Enter Novel Words Punctuation Capitalization Enter Numbers Delete Letters and Words Menu Feature Descriptions Main Menu Page Page Settings Menu Page Page Page Page Page Page Page Page Recent Calls Viewing Received Calls or Dialed Calls \ Page Using the Notepad Viewing and Resetting Call Timers Page Page Phonebook Viewing Entry Details R Q T Storing a Phonebook Entry Enter Information Page Complete Phonebook Entry Storing a PIN Code With the Phone Number Recording a Voice Name For a Phonebook Entry Dialing a Phonebook Entry Phonebook List Voice Dial Storing Longer Numbers Page Editing a Phonebook Entry Deleting a Phonebook Entry Sorting the Phonebook List Synchronizing with TrueSync Software Picture Viewer Page Datebook Week View G b15 NOV-21 NOV c Day View Event View G bTHU 19-NOV c G Adding a Datebook Event Changing Event Information Copying an Event Deleting an Event Radio Turning the Radio On and Off Tuning a Station Storing a Preset Selecting a Preset Sending and Receiving Calls With the Radio On Page MessagesVoicemail Storing Your Voicemail Number Listening to a Voicemail Receiving a Voicemail Message f Storing Your Voicemail Phone Number Turning Off the Voice Message Waiting Indicator f MessagesText Setting Up the Text Message Inbox Receiving a Text Message i Reading, Locking, or Deleting a Text Message k m { l j Storing Pictures, Animations, and Sounds Store a Picture or Animation File Store a Sound File Sending a Text Message Page Page Sending a Quick Note Text Inserting Pictures, Animations, and Sounds Insert a File Viewing the Status of Sent Text Messages < > Ring Styles X Z Y Selecting a Ring Style Customizing a Ring Style Activate and Deactivate Ringer IDs Set Ringer or Keypad Volume Creating and Editing Alert Tones Creating a Tone Entering Notes Page Example Editing a Tone Deleting a Tone Storing a Tone from a Text Message Setting Reminders Shortcuts Standard Shortcuts Creating a Shortcut Page Using Shortcuts Use a Keypad Shortcut Select a Shortcut From the List Use a Voice Shortcut Voice Record Making a Recording Viewing the Voice Record List Playing a Recording { Playback Screen bc Voice Record Controls Locking and Unlocking a Recording Deleting a Recording Micro-Browser Starting a Micro-Browser Session Interacting With Web Pages * Calculator Calculating Numbers Page Converting Currency Get It Now Downloading an Application Page Launching an Application Disabling or Removing an Application Page Restoring a Disabled Application Viewing Get It Now Information and History Adjusting Your Settings Reordering Menu Items Customizing a Soft Key Function Screen Saver Hiding or Showing Location Information TTY Operation Set TTY Mode v Switch to TTY Mode During a Voice Call Return to Voice Mode Hands-Free Use Automatic Answer Automatic Hands-Free Power- Off Delay Charger Time Data and Fax Calls Making a Cable Connection Install the Software Attach the Cable Serial Cable USB Cable Synchronizing Data Sending a Data or Fax Call Receiving a Data or Fax Call Set Up Your Phone Transfer the Data or Fax End the Data/Fax Connection Reset Normal Voice Operation Security Assigning a New Code or Password If You Forget a Code or Password Locking and Unlocking Your Phone Lock Your Phone Manually Set Your Phone to Lock Automatically Unlock Your Phone Restricting Calls Page Troubleshooting Page Page Page Page Page Page Page Page Page Page Programming Instructions Page Specific Absorption Rate Data Page Why the concern? What kinds of phones are in question? How much evidence is there that hand-held mobile phones might be harmful? Page Page What is FDA's role concerning the safety of mobile phones? Page Page Where can I find additional information? Motorola Limited Warranty for the United States and Canada What Does this Warranty Cover? Products and Accessories Exclusions Software Exclusions Who is Covered? What Will Motorola Do? How to Obtain Warranty Service or Other Information? What Other Limitations Are There? Page Product Registration Export Law Assurances RF Energy Interference A B C D E F G H I K L M N O P Page Q R S T U V W Z Wireless Phone Safety Tips