Troubleshooting

Check these questions first if you have problems with your phone. If you need additional help, contact the Motorola Customer Call Center at 1-800-331-6456 (United States) or 1-800-461-4575 (Canada).

Question

Answer

 

 

 

 

Is your phone

Press M #. If you do not see

 

 

 

 

 

 

set up

your phone number, contact

 

 

 

 

correctly?

Verizon Wireless.

 

 

 

 

 

 

 

 

 

 

Is your battery

The battery level indicator should

 

 

 

 

 

 

charged? Do

have at least one segment

 

 

 

 

you see 9 in

showing (7). If it does not,

 

 

 

 

the display?

recharge your battery, see page

 

 

 

 

 

18.

 

 

 

 

 

 

 

 

 

 

 

 

Does the

The signal strength indicator

 

 

 

 

Troubleshooting

handset have

should have at least one segment

 

 

 

 

 

 

 

 

a signal? Do

showing (1). If it does not, move

 

 

 

 

you see 0 in

to an area with a stronger signal

 

 

 

 

the display?

to use your phone.

 

 

 

 

 

 

 

 

 

 

Is the earpiece

While on a call, press the upper

 

 

 

 

 

 

volume too

volume button on the side of your

 

 

 

 

low?

phone.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Motorola V60p Troubleshooting, Question Answer, Handset have, While on a call, press the upper Volume too, Low? Phone 177