TROY Group MAN-EXT2000 manual Troubleshooting

Checking the Interface between the Print Server and the Printer

First make sure that the cable between the print server and the printer is securely plugged in at both sides. Then:

1.Wait about two minutes after the printer is powered on and then run a printer self-test (see chapter 2 for information on how to run the self-test).

a.If the self-test does not print, then there is possibly a hardware problem. Double check the connections. If you still cannot print, then make sure that your printer is capable of printing text, PCL or PostScript (the self- test will not work unless one of these is possible). Some examples of printers that do not support direct printing of text files:

•So-called Windows printers, usually low-end inkjet printers, perform all the image rasterization in the printer driver, so the printer only understands a raw image file.

•Many plotters only support HP-GL/2, RTL, or proprietary languages.

The only way to test such printers is to use an application program with the correct printer drivers.

2.It may be necessary to adjust the parallel port default settings in order to accommodate certain printers, especially older ones, by using console commands (refer to Appendix A for information on how to use the console). Do a SHOW PORT command to see the current port settings. In particular:

Troubleshooting 14-3