16.If you have problems with queues locking up when the active print job is deleted, try setting the IP timeout to one minute with the console command SET IP TIMEOUT 1.

17.There were a number of lpr/lpd-related problems fixed in the V3.46 firmware. Therefore, if you are experiencing intermittent queue problems and you have an older version of firmware, TROY XCD recommends that you upgrade to 3.46 or later.

NetWare Troubleshooting

If you cannot print from NetWare and you have checked the hardware and network as described in the previous steps, first verify that the print server is attached to the server queue by going to PCONSOLE, selecting PRINT QUEUE INFORMATION, and then CURRENTLY ATTACHED SERVERS. If the TROY XCD print server does not appear in the list of attached servers, then check the following (note that it is always a good idea to try deleting and recreating the print server and creating a new print queue in order to eliminate the possibility of setup errors):

1.If you cannot create a print queue, make sure that you have sufficient NetWare privileges. With NetWare 3.12 and earlier, you MUST be logged in as SUPERVISOR (not someone with Supervisor privileges). If you are having problems creating queues with NetWare 4.xx and later, try logging in as ADMIN. Also, make sure that you are not trying to run XAdmin32 with the Microsoft NetWare client (you must use the Novell 32-bit client).

2.If you changed the login password, you must change the password in both the TROY XCD print server (using the

Troubleshooting 14-11

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TROY Group MAN-EXT2000 manual NetWare Troubleshooting