4.If you have a bridge or router located between the TROY XCD print server and the host computer, make sure that the device is set up to allow the print server to send and receive data from the host. For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass through (a process known as filtering); therefore, such a bridge must be configured to allow TROY XCD print server addresses. Likewise, a router can be set up to pass only certain protocols, so be sure that the desired protocol can be passed through to the TROY XCD print server. In the case of routers, also make sure that the protocol is routable (LAT, NetBEUI, and DLC/LLC are not routable).

5.If the job exits the queue but does not print, make sure that you are not trying to print a text job to a PostScript printer. If you have a printer that is capable of automatic language switching, make sure that the printer is not forced into PostScript mode.

6.Make sure that you are not trying to perform an illegal operation, such as attempting to print a legal-size form when the printer only supports 8.5" x 11" paper.

7.If you are using the serial port for printing, make sure that the baud rate, parity, stop bits, and character size on the print server exactly match those on the printer.

8.Older HP plotters require a specially-wired cable to connect to the print server serial port. Contact TROY XCD Tech Support for details regarding this cable.

9.Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems.

14-6 Troubleshooting

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TROY Group MAN-EXT2000 manual Troubleshooting