TROY Group MAN-EXT2000 manual Warranty

The TROY XCD Advance Replacement Program is now included at no extra cost during the warranty period. This program allows you to get an immediate replacement for a defective unit during the warranty period rather than waiting until TROY XCD has received the defective unit. To take advantage of this program you will need to fill out an Advance Replacement form (available from TROY XCD Technical Support) with details about the defective product and the problem, and then fax this form back to TROY XCD at (949) 399-0825.

Warranty

To obtain the benefits of the Advance Replacement Program after the warranty period has expired, the Extended Service Program is available. This Program provides the same features as the Advance Replacement program but also adds an extended warranty period. This program is also available for an annual fee; contact your distributor or TROY XCD for ordering information.

With the Advance Replacement or Extended Services Programs, you simply call TROY XCD at (949) 399-0820 and give the Order Representative your account number. A new card will be shipped to you immediately by express freight. You will be invoiced for the list price of a new unit. Ship the defective unit back prepaid to TROY XCD per the "Returning Products" section of this chapter. Upon receipt of the defective unit, TROY XCD will credit your account.

Units returned after 30 days will not qualify for a refund and will be returned to you.

Customer Support and Warranty 15-3