TROY Group MAN-EXT2000 manual AppleTalk and Pathworks for Macintosh Troubleshooting

TIMEOUT parameter in your CAPTURE statement to a higher value (at least 50 seconds for Windows).

9.Because of a bug in the vendor's software driver, file servers equipped with certain models of SMC Ethernet controllers may crash when a TROY XCD print server is connected to the network. This problem, which primarily affects EISA-based controllers made in 1993 or earlier, is not specific to TROY XCD print servers, and can be fixed by upgrading the file server with the latest SMC drivers. Contact SMC technical support at (516) 435- 6250 for additional information and instructions on how to download the new drivers from the SMC bulletin board.

AppleTalk and PATHWORKS for

Macintosh Troubleshooting

If you cannot print from an AppleTalk or PATHWORKS for Macintosh computer, you have checked the hardware and network as described in the previous steps, then check:

1.Make sure that you are running Phase 2 AppleTalk and that you have selected the correct network interface from the Network Control Panel on the Macintosh.

2.If you have a large network, make sure that you have the Laser Writer V8.2 or later drivers (or equivalent driver such as the HP LaserJet 8.2), since earlier versions may cause PostScript errors. Also, verify that you get the correct printer information when you select Printer Info from the Setup button in the Chooser.

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