Troubleshooting, Appendix | Mitsubishi Electronics ws-65712, WS-B55

G: Troubleshooting

Appendix G: Troubleshooting

Problem		Possible Solution
•	The TV remote control does not work.	•	Check that the batteries are installed correctly.
		•	Check that the selected switch is set to “TV”.
		•	Be no further than 20 feet from the TV when using the remote
			control
		•	It is normal for digital channels to take longer to tune in.
•	The TV takes several seconds to respond to channel	•	Press ENTer after a channel number to avoid delays.
	commands.	•	Use the three digit number, i.e 002 for channel 2.
		•	Enter 5 digits for digital channels.
• You cannot access a channel.		• Use number keys instead of CHANNEL up/down.
		•	Be sure the channel you want to view is in memory.
		•	Check that the TV is turned to the correct device or
			antenna for that channel, by pressing the DEVICE button.
		•	Make sure the V-Chip lock is off.
•	On-screen displays appear each time you change a function.	•	This is part of normal TV operation.
•	You cannot program the TV to turn on automatically.	•	The TV may be locked.
		•	The clock may not be set.
		• Check audio source in Device Menu.
•	There is no sound even when the volume is turned up.	•	Check to see if the MUTE button is on.
		•	The TV’s “Listen to:” setting may be set to SAP.
		•	Check that “TV Speakers” setting is ON in the Audio/Video
			menu.
•	You have forgotten your lock passcode.	•	See Appendix A, Bypassing the V-Chip Lock.
•	PIP does not display a picture.	•	Make sure the V-Chip lock is off.
		•	Not all inputs can be displayed as a PIP.

•The sound does not match the screen picture.

•There is a large black or gray rectangle on the screen.

•	NetCommand™ is setup incorrectly.	•
•	The TV’s “Listen to:” setting may be set to SAP.	•
•	The TV’s “Listen to:” setting may be set to SAP.
•	If using stereo or A/V receiver speakers, check input
	selection on the stereo or A/V receiver.
•	If using stereo or A/V receiver, check that AUDIO of
	MONITOR OUTPUT on TV’s back panel is connected to
	the A/V receiver.
•	The TV closed captioning has been set to “text” mode in the
	Captions menu. Turn off because there is no text information
	being broadcast.

•You cannot see a picture when you play a VCR tape.	•	Display the Device Selection menu and select the
		correct VCR.
	•	Check your VCRs owner’s guide for further trouble
		shooting.
• V-Chip is not working	•	Make sure that V-Chip is On.
	•	If V-Chip Time is currently set to disable the V-Chip lock, the
		V-Chip will not block programming.