Troubleshooting | Acer G901 manual

Appendix D:

Troubleshooting

Image 215

Acer G901 manual Troubleshooting

Contents

User’s guide Acer Altos G900Page Iii FCC notice Use conditions Laser compliance statement Intended application uses Important safety informationChecking the power cords Multiple power cords Earth grounded socket-outlets Precautionary reminders Vii Equipment rack precautions Viii Important safety instructionsPage Page Contents Hardware configuration Bios setup 109 Appendix B System management 159 Appendix a System rack installation 143 Index 227 Appendix C Equipment log and configuration worksheetsAppendix D Troubleshooting 199 Appendix E Codes and error messages 211 Xvi System tour Page Features overview Specification Rack-mount orientation Tower orientation Altos G900 physical specifications Label Description Access coversExternal and internal structure Main chassis components Main chassis components Electronics bay components Electronics bay components Label Description Operation Front control panel LAN2 LED Rear panel Figure below describes the features of the rear panel Video connector Peripheral device bay Peripheral device bay Mainboard layout Server board set features Label Description Mainboard jumpers Boot block jumpers Jumper Pin Jumper name effect when shorted Block Jumper Pins Jumper name effect when shorted Block Serial port B jumpers Cables to the subchassis System cables Front cables in the cable clamp Rear cables in the cable clamp Scsi controller System featuresProcessors Memory Network interface controllers Onboard video Hot-swap hard drive bays System fan Power supply Acpi System setup Page Selecting a site Getting startedChecking for damage to the packaging Checking the package contents Page Pre-setup safety steps Setting up your systemSetup reminders Hardware setup System setup To do this Press these keys Hot keys for Post Installing the operating system Software setupInstalling the service partition recommended NIC connector and status LEDs Network teaming features Adaptive Load Balancing Adapter Fault Tolerance Hardware configuration Page ESD precautions Installation precautions Post-installation instructions Preinstallation instructions Tools and supplies needed To remove the rear access panel System access panelsBefore removing the access panels Rear access panel Lift the panel away from the chassis Front access panelTo install the rear access panel To install the front access panel To remove the front access panel To open the front subchassis and rear electronics bay Front subchassis and rear electronics bayOpening the front subchassis and rear electronics bay To remove the front subchassis Removing the front subchassis and rear electronics bay To remove the electronics bay Installing the front subchassis and rear electronics bayTo install the front subchassis To install the electronics bay To close the front subchassis and rear electronics bay Closing the front subchassis and rear electronics bay To remove the access cover to the system boards Accessing the system boardsAccess cover to the system boards To remove the memory board To install the access cover to the system boardsMemory board Installing the memory board To install the memory board To remove the processor board To install the processor boardProcessor board To remove the mainboard Mainboard Removing the front retention mechanism Mainboard mounting To install the mainboard Page Dimm sequence To install DIMMsMemory To remove DIMMs Installing a Dimm Removing a Dimm Processor sequence Processors Raise the locking bar on the socket To install processors To remove processors Installing the heatsink Removing the heatsink clips PCI add-in board locations PCI add-in boards Operating system support for hot-plug add-in boards Checking the status indicators for a hot-plug add-in boardPower LED state Status To install a hot-plug PCI add-in board Installing and removing a hot-plug PCI add-in board Installing a hot-plug PCI add-in board Removing a hot-plug PCI add-in board To remove a hot-plug PCI add-in board Installing and removing a non-hot-plug PCI add-in board To install a PCI add-in board in a non-hot-plug slot To remove a PCI add-in board from a non-hot-plug slot Hot-swap Scsi drives Checking a hot-swap Scsi drive status indicator LED state Status Installing and removing a hot-swap drive in a carrierTo install a hot-swap drive in a carrier Installing a Scsi hard disk drive in a carrier To remove a hot-swap drive from a carrier Removing and installing hot-swap disk drivesTo install a hot-swap disk drive Removing a drive carrier Push the handle closed until it clicks into position Installing a drive carrier Checking the power supply LED status indicators DC power supplies Power Predictive Fail Status Green Amber Removing and installing a power supply moduleTo remove a power supply module Removing a power supply module To install a power supply module Altos G900 server accommodates six hot-swap fan modules Checking a fan status indicatorCooling system fans To remove a fan module Removing and installing a fan moduleTo install a fan module Replacing the battery Backup battery Removing the battery Front panel board Installing the front panel board Label Description Replacing the diskette drive Diskette drive Inserting a diskette drive into the bracket Page Drive cables Inch peripheral drivesPreliminary considerations EMC compliance of 5.25-inch removable media device bays Removing and installing a 5.25-inch peripheral drive To remove a a 5.25-inch peripheral drive To install a 5.25-inch peripheral drivePage To remove a hot-swap drive bay Removing and installing a hot-swap drive bayHot-swap drive bays To install a hot-swap drive bay 100 Hardware configuration Replacing the power distribution board Power distribution board 102 Hardware configuration Replacing the fan distribution board Fan distribution board 104 Hardware configuration To remove the foam fan baffle Removing and installing the foam fan baffleFoam fan baffle To install the foam fan baffle Replacing the hot-plug indicator board Hot-plug indicator board 108 Hardware configuration Bios setup Page Clearing Cmos memory Bios setupRecording Bios settings To clear the Cmos memory using the front panel buttons Using Bios setup 113 Reset to Bios setup defaults 44/1,25 MB, 3.5-inch DisabledMain Parameter Description Option 115 Primary IDE Master/Slave Standard 117Auto Parameter Description Processor Settings PCI Advanced Off Boot120 Normal Memory Configuration PCI Configuration 123 Hot-plug PCI Control Empty Bus Default Speed 125 EnabledEmbedded Scsi Embedded NIC 1 10/100 127 Embedded NIC 2 Gbit Embedded Voice Controller This submenu lets you initialize device expansion ROM Device ConfigurationPCI Slot 1 130 Present Advanced Chipset Control Security 133 To set a security password 135 To change the Supervisor/User passwordTo remove the User/Supervisor password Server Last State Disable BSP137 System Management VT100+ Console Redirection9600 Boot Exit 142 Installation Page Rack-mount kit contents System rack installation Rack-mount kit components Tools and supplies needed Precautions Removing the bottom panel Rack conversion proceduresInstallation overview Removing the bottom panel Removing the left panel Removing the left panel Removing the original tower bezel Removing the original tower bezel Removing the feet Removing the feet Installing the rack bezel Installing the rack bezel Installing the bushings on the chassis Installing the bushings Installing the handles and rails Sliding out the inner rails Install the outer rails to the rack Attach the rack handles to the server 156 Attach the inner rails to the server Mounting the server to the rack 157 Slide the server into the rack 158 Appendix a System rack installation Management Page SCSISelect Software and utilities Baseboard management controller Integrated hardware system management System event log Field replaceable units and sensor data records Platform event management Emergency management port Follow the instructions displayed System Setup UtilityCreating SSU diskettes To start the SSU Running the SSU Customizing the SSU interface Working with the GUI Setting passwords and security options Setting boot device priority Setting the user password Setting the admin password Viewing the system event log Setting security options Viewing FRU information Viewing Sensor Data Records To verify the firmware Updating system firmware and BiosSaving and restoring the system configuration Alerting for platform events To save the system configurationTo restore the system configuration Characters longer strings are truncated To set up paging alertsMaximum length for the string is five Page To set up LAN alerts Managing the server remotely Setting up remote LAN access Are ignored Setting up remote modem or serial access Exiting the SSU closes all SSU windows Exiting the SSU Running the FRU/SDR load utility When to run the FRU/SDR load utilityFRU/SDR load utility Displaying a given area Command line formatBasic command line format is 185 Using a specified CFG fileUsing a specified FRU file Updating nonvolatile storage areas Running SCSISelect SCSISelect Creating bootable diskettes Software updates Or, for an already formatted diskette, type Software update packagesTo install a software update package At the DOS prompt, for an unformatted diskette, type Bios updates Individual updates Changing the Bios language Firmware updates FRU/SDR updates 192 Appendix B System management Configuration worksheets Page Equipment log Manufacturer Name Serial Date Model Number Installed Power Usage Worksheet Device Current maximum voltage level Calculating power consumptionCalculating DC power usage 197 Fans Total Current Calculating the total combined power used by the system Troubleshooting Page To do this Press TroubleshootingResetting the system Initial system startup Running new application software Application software checklist Monitoring Post After the system has been running correctly Confirming loading of an operating system Verifying proper operation of key system lights Frequently asked questions FAQs 206 Appendix D Troubleshooting Page 208 Appendix D Troubleshooting Page 210 Appendix D Troubleshooting Messages Page Beeps Reason Standard Bios post codes 214 215 216 217 218 Recovery Bios Post codes 220 Table below lists the beep codes generated by the BMC BMC beep codes Code Error Message Failure Description Post error messages and codes 223 Setup 224 225 226 227 Index 228