Acer G901 - page 215

Appendix D:

Troubleshooting

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Contents

Main Page iii Notices FCC notice Notice: Shield cables Notice: Peripheral devices Laser compliance statement v Important safety information Intended application uses Checking the power cords vi Multiple power cords Precautionary reminders vii Equipment rack precautions viii Important safety instructions ix Page Contents 1 System tour 1 2 System setup 27 3 Hardware configuration 39 4 BIOS setup 109 Appendix A: System rack installation 143 Appendix B: System management 159 Appendix C: Equipment log and configuration worksheets 193 Appendix D: Troubleshooting 199 Appendix E: Codes and error messages 211 Index 227 Page Page Page Features overview Altos G900 physical specifications External and internal structure Access covers Main chassis components Page 8 Front control panel The figure below describes the features of the front control panel. Page 10 Rear panel The figure below describes the features of the rear panel. Page Peripheral device bay Server board set features Mainboard layout Page Mainboard jumpers Boot block jumpers Main jumpers Serial port B jumpers System cables Page Page System features Processors Memory SCSI controller Onboard video Network interface controllers Hot-swap hard drive bays Power supply System fan ACPI Page Page Getting started Checking for damage to the packaging Selecting a site Checking the package contents Page Setting up your system Setup reminders Pre-setup safety steps Hardware setup Turning on the server and running the Power-On Self Test (POST) Hot keys for POST Software setup Installing the service partition (recommended) Installing the operating system Network teaming features NIC connector and status LEDs Considerations Adapter Fault Tolerance Adaptive Load Balancing Page Page Installation precautions ESD precautions Preinstallation instructions Post-installation instructions Tools and supplies needed System access panels Before removing the access panels Rear access panel To remove the rear access panel To install the rear access panel Front access panel To remove the front access panel To install the front access panel Front subchassis and rear electronics bay Opening the front subchassis and rear To open the front subchassis and rear electronics bay Removing the front subchassis and rear To remove the front subchassis To remove the electronics bay Installing the front subchassis and rear To install the front subchassis To install the electronics bay Closing the front subchassis and rear To close the front subchassis and rear electronics bay Accessing the system boards Access cover to the system boards To remove the access cover to the system boards To install the access cover to the system boards Memory board To remove the memory board To install the memory board Processor board To remove the processor board To install the processor board Mainboard To remove the mainboard Page Page To install the mainboard Page Memory DIMM sequence To install DIMMs To re mo ve D IM Ms Page Processors Processor sequence To install processors To remove processors Page PCI add-in boards PCI add-in board locations Operating system support for hot-plug add-in boards Checking the status indicators for a hot-plug add-in board Installing and removing a hot-plug PCI add-in board To install a hot-plug PCI add-in board Page To remove a hot-plug PCI add-in board Page To install a PCI add-in board in a non-hot-plug slot To remove a PCI add-in board from a non-hot-plug slot Hot-swap SCSI drives Checking a hot-swap SCSI drive status indicator Installing and removing a hot-swap drive in a carrier To install a hot-swap drive in a carrier Page To remove a hot-swap drive from a carrier Removing and installing hot-swap disk drives To install a hot-swap disk drive Page Page DC power supplies Checking the power supply LED status indicators Removing and installing a power supply module To remove a power supply module Page To install a power supply module Cooling system fans Checking a fan status indicator Removing and installing a fan module To remove a fan module To install a fan module Backup battery Replacing the battery Page Front panel board Installing the front panel board Page Diskette drive Replacing the diskette drive Page Page 5.25-inch peripheral drives Preliminary considerations Drive cables IDE requirements SCSI requirements Removing and installing a 5.25-inch peripheral drive To re mo ve a a 5.25-inch peripheral drive To install a 5.25-inch peripheral drive Page Hot-swap drive bays Removing and installing a hot-swap drive bay To remove a hot-swap drive bay To install a hot-swap drive bay Page Power distribution board Replacing the power distribution board Page Fan distribution board Replacing the fan distribution board Page Foam fan baffle Removing and installing the foam fan baffle To remove the foam fan baffle To install the foam fan baffle Hot-plug indicator board Replacing the hot-plug indicator board Page Page Page BIOS setup Recording BIOS settings Clearing CMOS memory To clear the CMOS memory using the front panel buttons To clear the CMOS memory using CMOS Clear jumper Using BIOS setup Page 114 Main Page Page Page 118 Processor Settings This submenu lets you set parameter settings related to the installed processor(s). 119 Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Page 121 Memory Configuration This submenu allows you to configure the advanced system memory functions. Page 123 Hot-plug PCI Control This submenu lets you specify the settings for the PCI hot-plug slots. Empty Bus Default Speed Embedded SCSI Embedded NIC 1 (10/100) Embedded NIC 2 (Gbit) Embedded Voice Controller Page Page Advanced Chipset Control 132 Security Page To set a security password To change the Supervisor/User password To remove the User/Supervisor password 136 Server The Server menu allows you to configure parameter settings related to server management. Page Page 139 Console Redirection This submenu lets you specify the settings for connecting to the RDM Manager station. Page 141 Exit Page Page Page System rack installation Rack-mount kit contents Tools and supplies needed Equipment rack precautions Warning s Precautions Rack conversion procedures Installation overview Removing the bottom panel Page Removing the original tower bezel Removing the feet Installing the rack bezel Installing the bushings on the chassis Installing the handles and rails Page Page Page Page Page Page Software and utilities Integrated hardware system management Baseboard management controller Field replaceable units and sensor data records System event log Platform event management Emergency management port System Setup Utility Creating SSU diskettes Running the SSU To start the SSU Working with the GUI Customizing the SSU interface Setting boot device priority Setting passwords and security options Setting the admin password To change or clear the administrator password: Setting the user password To change or clear the user password: Setting security options Viewing the system event log Viewing FRU information Viewing Sensor Data Records Updating system firmware and BIOS To verify the firmware Saving and restoring the system configuration To save the system configuration To restore the system configuration Alerting for platform events To set up paging alerts Page To set up LAN alerts Managing the server remotely Setting up remote LAN access Page Setting up remote modem or serial access Exiting the SSU FRU/SDR load utility When to run the FRU/SDR load utility Running the FRU/SDR load utility Command line format Displaying a given area Using a specified CFG file Using a specified FRU file Updating nonvolatile storage areas SCSISelect Running SCSISelect Software updates Creating bootable diskettes To format a diskette as a bootable diskette Software update packages To install a software update package Individual updates BIOS updates Recovering the BIOS Changing the BIOS language Firmware updates FRU/SDR updates Page Page Page 195 Equipment log Calculating power consumption Calculating DC power usage Page Calculating the total combined power used by the system Page Page Troubleshooting Resetting the system Initial system startup Running new application software Application software checklist After the system has been running correctly Monitoring POST Verifying proper operation of key system lights Confirming loading of an operating system Frequently asked questions (FAQs) Page Page Page Page Page Page Page Standard BIOS post codes Page Page Page Page Page 219 Recovery BIOS POST codes The table below lists the port-80 codes displayed during a recovery boot process. Page BMC beep codes 222 POST error messages and codes Page Page Page Page Index A B C E T