Appendix D Troubleshooting | Acer G901 instruction

210	Appendix D: Troubleshooting

•Try a different copy of the software to see if the problem is with the copy you are using.

•Make sure all cables are installed correctly.

•If other software runs correctly on the system, contact your vendor about the failing software.

If the problem persists, contact the software vendor's customer service representative for assistance.

Bootable CD-ROM is not detected

Check the following:

•Is the BIOS set to allow the CD-ROM to be the first bootable device?

•Are the jumpers on the CD-ROM drive set correctly?

•Are the power and data cables connected properly?

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Acer G901 manual Appendix D Troubleshooting

Contents

Acer Altos G900 User’s guidePage FCC notice Iii Laser compliance statement Use conditions Checking the power cords Important safety informationIntended application uses Precautionary reminders Multiple power cords Earth grounded socket-outlets Equipment rack precautions Vii Important safety instructions ViiiPage Page Contents Hardware configuration Bios setup 109 Appendix a System rack installation 143 Appendix B System management 159 Appendix E Codes and error messages 211 Appendix C Equipment log and configuration worksheetsAppendix D Troubleshooting 199 Index 227 Xvi System tour Page Features overview Altos G900 physical specifications Specification Rack-mount orientation Tower orientation External and internal structure Access coversLabel Description Main chassis components Main chassis components Electronics bay components Electronics bay components Front control panel Label Description Operation LAN2 LED Figure below describes the features of the rear panel Rear panel Video connector Peripheral device bay Peripheral device bay Server board set features Mainboard layout Label Description Mainboard jumpers Boot block jumpers Jumper Pins Jumper name effect when shorted Block Jumper Pin Jumper name effect when shorted Block Serial port B jumpers System cables Cables to the subchassis Front cables in the cable clamp Rear cables in the cable clamp Memory System featuresProcessors Scsi controller Onboard video Network interface controllers Hot-swap hard drive bays Power supply System fan Acpi System setup Page Checking for damage to the packaging Getting startedSelecting a site Checking the package contents Page Setup reminders Setting up your systemPre-setup safety steps Hardware setup System setup Hot keys for Post To do this Press these keys Installing the service partition recommended Software setupInstalling the operating system Network teaming features NIC connector and status LEDs Adapter Fault Tolerance Adaptive Load Balancing Hardware configuration Page Installation precautions ESD precautions Preinstallation instructions Post-installation instructions Tools and supplies needed Rear access panel System access panelsBefore removing the access panels To remove the rear access panel To install the rear access panel Front access panelLift the panel away from the chassis To remove the front access panel To install the front access panel Opening the front subchassis and rear electronics bay Front subchassis and rear electronics bayTo open the front subchassis and rear electronics bay Removing the front subchassis and rear electronics bay To remove the front subchassis To install the electronics bay Installing the front subchassis and rear electronics bayTo install the front subchassis To remove the electronics bay Closing the front subchassis and rear electronics bay To close the front subchassis and rear electronics bay Access cover to the system boards Accessing the system boardsTo remove the access cover to the system boards Memory board To install the access cover to the system boardsTo remove the memory board To install the memory board Installing the memory board Processor board To install the processor boardTo remove the processor board Mainboard To remove the mainboard Removing the front retention mechanism Mainboard mounting To install the mainboard Page Memory To install DIMMsDimm sequence Installing a Dimm To remove DIMMs Removing a Dimm Processors Processor sequence To install processors Raise the locking bar on the socket Installing the heatsink To remove processors Removing the heatsink clips PCI add-in boards PCI add-in board locations Power LED state Status Checking the status indicators for a hot-plug add-in boardOperating system support for hot-plug add-in boards Installing and removing a hot-plug PCI add-in board To install a hot-plug PCI add-in board Installing a hot-plug PCI add-in board To remove a hot-plug PCI add-in board Removing a hot-plug PCI add-in board Installing and removing a non-hot-plug PCI add-in board To install a PCI add-in board in a non-hot-plug slot To remove a PCI add-in board from a non-hot-plug slot Checking a hot-swap Scsi drive status indicator Hot-swap Scsi drives To install a hot-swap drive in a carrier Installing and removing a hot-swap drive in a carrierLED state Status Installing a Scsi hard disk drive in a carrier To install a hot-swap disk drive Removing and installing hot-swap disk drivesTo remove a hot-swap drive from a carrier Removing a drive carrier Installing a drive carrier Push the handle closed until it clicks into position DC power supplies Checking the power supply LED status indicators To remove a power supply module Removing and installing a power supply modulePower Predictive Fail Status Green Amber Removing a power supply module To install a power supply module Cooling system fans Checking a fan status indicatorAltos G900 server accommodates six hot-swap fan modules To install a fan module Removing and installing a fan moduleTo remove a fan module Backup battery Replacing the battery Removing the battery Installing the front panel board Front panel board Label Description Diskette drive Replacing the diskette drive Inserting a diskette drive into the bracket Page Preliminary considerations Inch peripheral drivesDrive cables Removing and installing a 5.25-inch peripheral drive EMC compliance of 5.25-inch removable media device bays To install a 5.25-inch peripheral drive To remove a a 5.25-inch peripheral drivePage Hot-swap drive bays Removing and installing a hot-swap drive bayTo remove a hot-swap drive bay To install a hot-swap drive bay 100 Hardware configuration Power distribution board Replacing the power distribution board 102 Hardware configuration Fan distribution board Replacing the fan distribution board 104 Hardware configuration Foam fan baffle Removing and installing the foam fan baffleTo remove the foam fan baffle To install the foam fan baffle Hot-plug indicator board Replacing the hot-plug indicator board 108 Hardware configuration Bios setup Page Recording Bios settings Bios setupClearing Cmos memory Using Bios setup To clear the Cmos memory using the front panel buttons Reset to Bios setup defaults 113 Parameter Description Option DisabledMain 44/1,25 MB, 3.5-inch 115 Primary IDE Master/Slave Auto 117Standard Processor Settings Parameter Description Advanced PCI 120 BootOff Memory Configuration Normal PCI Configuration Hot-plug PCI Control 123 Empty Bus Default Speed Embedded Scsi Enabled125 Embedded NIC 1 10/100 Embedded NIC 2 Gbit 127 Embedded Voice Controller PCI Slot 1 Device ConfigurationThis submenu lets you initialize device expansion ROM 130 Advanced Chipset Control Present Security 133 To set a security password To remove the User/Supervisor password To change the Supervisor/User password135 Server 137 Disable BSPLast State System Management 9600 Console RedirectionVT100+ Boot Exit 142 Installation Page System rack installation Rack-mount kit contents Tools and supplies needed Rack-mount kit components Precautions Installation overview Rack conversion proceduresRemoving the bottom panel Removing the left panel Removing the bottom panel Removing the original tower bezel Removing the left panel Removing the feet Removing the original tower bezel Installing the rack bezel Removing the feet Installing the bushings on the chassis Installing the rack bezel Installing the handles and rails Installing the bushings Install the outer rails to the rack Sliding out the inner rails 156 Attach the inner rails to the server Attach the rack handles to the server 157 Slide the server into the rack Mounting the server to the rack 158 Appendix a System rack installation Management Page Software and utilities SCSISelect Integrated hardware system management Baseboard management controller Field replaceable units and sensor data records System event log Platform event management Emergency management port Creating SSU diskettes System Setup UtilityFollow the instructions displayed Running the SSU To start the SSU Working with the GUI Customizing the SSU interface Setting boot device priority Setting passwords and security options Setting the admin password Setting the user password Setting security options Viewing the system event log Viewing FRU information Viewing Sensor Data Records Saving and restoring the system configuration Updating system firmware and BiosTo verify the firmware To restore the system configuration To save the system configurationAlerting for platform events Maximum length for the string is five To set up paging alertsCharacters longer strings are truncated Page To set up LAN alerts Setting up remote LAN access Managing the server remotely Are ignored Setting up remote modem or serial access Exiting the SSU Exiting the SSU closes all SSU windows FRU/SDR load utility When to run the FRU/SDR load utilityRunning the FRU/SDR load utility Basic command line format is Command line formatDisplaying a given area Updating nonvolatile storage areas Using a specified CFG fileUsing a specified FRU file 185 SCSISelect Running SCSISelect Software updates Creating bootable diskettes At the DOS prompt, for an unformatted diskette, type Software update packagesTo install a software update package Or, for an already formatted diskette, type Individual updates Bios updates Firmware updates Changing the Bios language FRU/SDR updates 192 Appendix B System management Configuration worksheets Page Manufacturer Name Serial Date Model Number Installed Equipment log Calculating DC power usage Calculating power consumptionPower Usage Worksheet Device Current maximum voltage level 197 Calculating the total combined power used by the system Fans Total Current Troubleshooting Page Initial system startup TroubleshootingResetting the system To do this Press Application software checklist Running new application software After the system has been running correctly Monitoring Post Verifying proper operation of key system lights Confirming loading of an operating system Frequently asked questions FAQs 206 Appendix D Troubleshooting Page 208 Appendix D Troubleshooting Page 210 Appendix D Troubleshooting Messages Page Standard Bios post codes Beeps Reason 214 215 216 217 218 Recovery Bios Post codes 220 BMC beep codes Table below lists the beep codes generated by the BMC Post error messages and codes Code Error Message Failure Description Setup 223 224 225 226 Index 227 228