VI Troubleshooting

If you encounter irregularities with the VoIP-TA, please check the

following list before contacting authorized sales agents or service offices.

Symptom

Items to check

Unit does not

• Is the power turned on? Check to see if the POWER lamp is lit.

operate.

• Is the power plug inserted into the port correctly?

 

• Is the AC power adapter connected to the power outlet correctly?

The ALARM lamp

• Is the LAN port link established?

continues to blink.

• Has gatekeeper started up normally (when in use).

Not operating.

• Is the VoIP-TA in Operation mode?

No calls can be

• Is the POWER lamp ON and the ALARM lamp OFF?

made.

• Is the software set up correctly?

 

• Is the unit properly connected to the corresponding port?

 

• Is the LAN port link established? Check to see if the LAN lamp is lit.

 

• Is the destination telephone number registered correctly?

 

• Has gatekeeper started up (when in use)?

 

• Is the information registered in gatekeeper (when in use)?

 

• Is the setting of the address table correct if gatekeeper is not in use?

 

• Is the dial signal of the telephone set correctly? (TEL port: DTMF

 

signal. Telephone lines vary depending upon the contract with the

 

regional telephone company.)

No calls are

• Is the POWER lamp ON and the ALARM lamp OFF?

received.

• Is the software set up correctly?

 

• Is the unit properly connected to the corresponding port?

 

• Is the LAN port link established? Check to see if the LAN lamp is lit.

 

• Is the ringer of the telephone in the ON position?

 

• Has gatekeeper started up (when in use)?

 

• Is the information registered in gatekeeper (when in use)?

FAX communication

• Is the POWER lamp ON and the ALARM lamp OFF?

is not available.

• Is the facsimile mode a G3?

The unit cannot be

• Is the setting (remote or local) correct?

connected to a PC

In remote mode

for maintenance

• Is the VoIP-TA connected to the LAN network?

console.

• Is the IP address of the VoIP-TA to be connected correct?

 

• Is the setting of the PC (e.g. network setting) correct?

 

• Is the PC for the Maintenance Console Software connected to the

 

PC port of the VoIP-TA?

 

In local mode

 

• Is the RS232C cable straight?

 

• Is the COM port setting of the Maintenance Console Software

 

correct?

 

 

48Troubleshooting

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Oki 1.2 manual VI Troubleshooting, Symptom Items to check, Remote mode, Local mode
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