Troubleshooting guide

ENGLISH

DANSK

FRANÇAIS

LANG - 4

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, consult your dealer for instructions.

■Power			Page
No power.	•	Insert the AC mains lead securely.	6
The unit is automatically	•	The Sleep timer was working and had reached the set time limit.	11
switched to the standby mode.

■Unresponsive or inoperable function

No response when any buttons	•	This unit cannot play discs other than the ones listed in these operating instructions.	9
are pressed.	•	The unit may not be operating properly due to lightning, static electricity or some other	—
		external factor. Turn the unit off and then back to on. Alternatively, turn the unit off, disconnect
		the AC mains lead, and then reconnect it.
	•	Condensation has formed: Wait 1 to 2 hours for it to evaporate.	—

No response when remote	•	Check that the batteries are installed correctly.	5
control buttons are pressed.	•	The batteries are depleted. Replace them with new ones.	5
	•	Aim the remote control at the remote control signal sensor and operate.	10

Other products respond to the	•	Change the remote control operating mode.	26
remote control.
No picture or sound.	•	Check the video or speaker connection.	6, 7
	•	Check the power or input setting of the connected equipment and the main unit.	—
	•	Check that the disc has something recorded on it.	—
You have forgotten your ratings	•	While stopped and “DVD/CD” is the source, press and hold [7, –DEMO] (stop) on the main	—
password.		unit and [h10] on the remote control until “INITIALIZED” (or “INITIALISED”) disappears from
Reset all the settings to Factory		the television. Turn the unit off and on again.
Preset.		All settings will return to the default values.
		(This does not work during program and random modes, or when setup menu or START
		menu is displayed.)
The VIERA Link “HDAVI	•	Depending on the condition of the stereo system or the connected equipment, it may be	28
ControlTM” function does not		necessary to repeat the same operation so that the function can work correctly.
respond.

■Speciﬁc operation undesirable or unexpected

It takes time before play starts.

• Play may take time to begin when an MP3 track has still picture data. Even after the track

—

starts, the correct play time will not be displayed. This is normal.

—

• This is normal on DivX video.

Folders on a data CD are not

• Folders deeper than the eighth layer are displayed as the eighth layer.

—

displayed correctly.

A menu screen appears during

• This is normal for Video CDs.

—

skip or search.

Playback control menu does

•

Press [7] twice and then press [3, DVD/CD].

—

not appear.

with playback

control

The program and random play

•

These functions do not work with some DVD-Videos.

—

functions do not work.

Play does not start.

• This unit may not play WMA and MPEG4 that contains still picture data.

—

• If playing DivX VOD content, refer to the homepage where you purchased the DivX VOD

—

content. (Example: www.divx.com/vod)

—

• If a disc contains CD-DA and other formats, proper playback may not be possible.

LANG - 5

RQTV0265

■Subtitle

No subtitles.	•	Display the subtitles. (“SUBTITLE” in Functions menu)
	•	Subtitles may not be displayed depending on the disc.

■A-B repeat

Point B is automatically set. • The end of an item becomes point B when it is reached.

■Menus

The Setup menu cannot be	•	Select “DVD/CD” as the source.
accessed.	•	Cancel program and random play.
	•	Cancel JPEG’s playback.

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FRANÇAIS

LANG - 4