8 Troubleshooting
Warning
•• Never remove the casing of this product.
To keep the warranty valid, never try to repair the product yourself.
If you encounter problems when using this device, check the following points before requesting service. If the problem remains unsolved, go to the Philips Web page (www. philips.com/support). When you contact the Consumer Care, make sure that the product is nearby and the model number and serial number are available.
General
No power
•Recharge your speaker. No sound
•• Adjust volume on this product.
•• Adjust volume on the connected device.
•• Make sure that your Bluetooth device is within the effective operational range.
No response from the speaker
•• Restart the speaker.
About Bluetooth device
The audio quality is poor after connection with a
•• The Bluetooth reception is poor. Move the device closer to this product or remove any obstacle between them.
Cannot connect with the device.
•• The Bluetooth function of the device is not enabled. Refer to the user manual of the device for how to enable the function.
•• This product is already connected with another
The paired device connects and disconnects constantly.
•• The Bluetooth reception is poor. Move the device closer to this product or remove any obstacle between them.
•• For some devices, Bluetooth connection may be deactivated automatically as a
EN 11