Archos AV380, AV320, AV340 user manual Troubleshooting, USB Connection issues

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14 Troubleshooting

14.1USB Connection issues

Problem: i cannot get my AV300 to be recognized by the computer.

Solutions:

•Only if using Windows 98SE, you must fi rst install the drivers from the included CD-ROM.

•If you installed the Windows 98SE driver on your Windows® XP, 2000, or ME edition, this could cause problems. Uninstall that driver and then reinstall the generic Windows® Mass Storage Device driver.

•If using a USB hub, try connecting without using the hub (some hubs are not powered and may not work with the AV300).

•If using a USB port in the front of your computer, try a USB port in the back. Front USB ports are often from non-powered hubs.

•Do not connect to a USB port repeated through a keyboard.

•The USB driver software on your computer may be out of date. Find your USB chipset type by going to My Computer > Properties > Device Driver > Universal Serial Bus (USB) Controllers > Host Controller. You may have a chipset VIA, Intel, SIS or another. It is possible that you do not have the latest software drivers for these chipsets. For VIA updates, check out www.viaarena.com. For Intel check out www.intel.com. For SIS, uninstall the driver and reinstall the Windows default USB controller drivers.

•If using a laptop computer and a docking station, try connecting without the docking station.

•Shut off and reboot the computer and the AV300 and then try connecting again in the preferred order mentioned in section 5.1.

•If Macintosh® OS 10.1.x says it cannot mount the volume, you can use Disk Utility to reformat the Jukebox hard disk to type MS DOS FAT32. However, fi les will only be readable from a Macintosh®, not a Windows® machine.

•Make sure in your system BIOS the USB port is checked “ON” not “Off”. Usually this just happens on old machines.

•On Win98SE, if there is a line “lastdrive=” in the confi g.sys fi le, make sure that it is “lastdrive=z”. Typically only on old machines.

•If the Files Allocation Table (FAT) gets corrupted, the AV300 may not show up in Windows XP for over one minute, and then it comes up as local drive. Use DOS Utility ChkDsk as shown below.

•Windows® XP may recognize the AV300 hard disk but yet not assign a drive letter to it. Right click on My Computer and select Manage. Then select Storage, then Disk Management. Within this window you may see the hard drive and be able to assign a drive letter by right-clicking on the hard disk, and selecting the option Change drive letter and paths… .

Troubleshooting

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Contents Archos Video AV300 Series Table of Contents Settings Warranty and Limited Liability FCC Warning Statement Archos Team Archos Video AV320, AV340, AV380 Technical SpecificationsExpansion Port Play/Pause/Enter/On Ports, Buttons, and ConnectionsFirst Time Usage Shutting off the AV300 and Battery saving featuresPlugging in the AC Adapter Turning on the AV300Foreign Character Sets Changing the LanguageCharging the Batteries Caring for the AV300 Hardware ResetWhat the Icons indicate Playing MP3 musicID3 Tags Playing through your HiFi systemSound Parameters Changing the sound settingsChanging the PlayMode Button LockPlaylist Creation and Running Playing a Playlist Saving a Playlist Creating a PlaylistAdding songs to a Playlist while listening to Music Creating and Using Playlists with MusicMatchUsing iTunes 4 with your AV300 Navigating the Directory Structure Using the BrowserFile Operations Folder Operations File and Folder OperationsCopying and Moving Files and Folders Using the Virtual Keyboard Change Connecting the AV300 Connecting/Disconnecting the AV300Macintosh OS Windows ME, 2000, XP Home/professional Macintosh OS X 10.2 Jaguar and newerWindows 98SE Connecting/Disconnecting the AV300 Windows Disconnecting the AV300 from your ComputerMacintosh Recording MP3 Music External Microphone MicrophoneAnalog Line-In Digital Input SpdifAverage bit rates for Recording Quality Parameter Bit Rate Table & Sample RatesSound Settings SettingsPlay Mode and Play Order Settings Clock SettingsParameter Description Display SettingsPower Off Power SettingsShow all fi les System SettingsUpdating the AV300 Firmware Operating System OS Copy to AV300 root and UpdateDownload the CJBM.AJZ fi le Read the History.txt FilePlaying MPEG4 Video Files Creating MPEG4 Video Files How to create an MPEG4 video fi lePC Tools Macintosh Users Installing the PC SoftwareDivX Codec Virtual Dub MPG4 TranslatorMP3 Sound Codec Using MPEG4 TranslatorSelect Source & Destination Files Change SettingsTarget & Priority Start Magnifying Photos Viewing PhotosMultiple Photo View Viewing a slideshow Installing Music Match Using MusicMatch softwareHow to use Music Match MusicMatch for MacintoshOptional Add-ons Telephone Support Technical SupportMail Support United States & Canada Europe & Asia Worldwide OfficesUSB Connection issues TroubleshootingFile issues, corrupted data, formatting, and partitioning Charging and Power issues14.3 AV300 locks up freezes operation or Stops Computer locks-up freezes operation or StopsWindows 98SE & ME Running Scan-Disk Error Checking Video Playback, Recording, Re-encoding Windows XP & 2000 Running Check Disk Utility ChkDsk
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