■Was the oven preheated? See “Bake,” “Broil,” “Easy Convect Conversion,” “Convection Bake,” “Convection Roast” or “Convection Broil” section.
■Is the proper bakeware being used? See “Bakeware” section.
■Are the racks positioned properly? See “Positioning Racks and Bakeware” section.
■Is there proper air circulation around bakeware? See “Positioning Racks and Bakeware” section.
■Is the batter evenly distributed in the pan? Check that batter is level in the pan.
■Is the proper length of time being used? Adjust cooking time.
■Has the oven door been opened while cooking? Oven peeking releases oven heat and can result in longer cooking times.
■Are baked items too brown on the bottom? Move rack to higher position in the oven.
■Are pie crust edges browning early? Use aluminum foil to cover the edge of the crust and/or reduce baking temperature.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.
To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
Accessories U.S.A.
To order accessories, call the KitchenAid Customer eXperience Center toll free at
KitchenAid® Stainless Steel Cleaner & Polish
(stainless steel models)
Order Part Number 4396920
KitchenAid® Stainless Steel Wipes
(stainless steel models) Order Part Number 8212510
Cooktop Cleaner
(porcelain or glass cooktop surfaces) Order Part Number 31464
Cooktop Protectant
(porcelain or glass cooktop surfaces) Order Part Number 31463
Cooktop Scraper
(ceramic glass models)
Order Part Number WA906B
Brick Pizza Stone
Order Part Number 4378577
In Canada
Call the KitchenAid Canada Customer Interaction Centre toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Referrals to local dealers, repair parts distributors and service companies. KitchenAid Canada designated service technicians are trained to fulfill the product warranty and provide
For further assistance
If you need further assistance, you can write to KitchenAid Canada with any questions or concerns at:
Customer Interaction Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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