Warranty Information
-Bent amplifier casing, damaged finish on the casing due to abuse, misuse, or improper use of cleaning material.
-Burnt tracers on PCB.
-Product/part damaged due to poor packaging or abusive shipping conditions.
-Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly filled & returned to Earthquake with a copy of the sales invoice.
(E) Service Request:
To receive product/s service, contact Earthquake service department at (510) 732- 1000 and request an RMA number (Return Material Authorization), items shipped without a valid RMA number will be refused. Make sure you provide us with your complete/correct shipping address, a valid phone number, and a brief description of the problem you are experiencing with the product. In most cases, our technicians might be able to resolve the problem over the phone, thus eliminating the need to ship the product.
(F) Shipping Instructions:
Product/s must be packaged in its original protective box/es to minimize transport damage. Shipper claims regarding items damaged in transit must be presented to carrier. Earthquake Sound Corporation reserves the right to refuse product improperly packed. Original bill of sale must accompany product returned for service. We encourage you to include with the package a written description of the problem. Ship product to: Earthquake Sound Corp. 2727 Mc Cone Avenue, Hayward, CA 94545.
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You are responsible for the cost of shipping the product to Earthquake Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting from the five (5) years limited warranty policy must be resolved according to the laws & regulations of the county of Alameda
Specifications are Subject To Change Without Notice | 15 |