Cowon Systems Q5W user manual Customer support

Customer support 27

Didn’tfindsolutionfromthemanual

Pleaserefertoourhomepage(www.COWON.com),andvisitcustomersupport,productFAQ,orbegin- ner’sguideforfurtherassistance.

Unitwon’tpowerup.

PlugACadapterandchargeQ5whenthebatteryiscompletelydepleted. Q5Wmaytakelongerto rechargeaftercompletedepletion. Insuchcase,theunitmighttakelongertimetopoweronevenafter pluggingACadaptertocharge.

Buttondoesnotwork.

Makesure‘HOLD’switchisdisabled.

Wirelessremotedoesnotwork

Checkbatteryintheremote. Removeanyobjectsmayblockcommunicationbetweenremoteand remotesensoronQ5W.

Can’thearanything

Checktoseeifvolumeissetto‘0’.

MakesurecompatiblemediafileisstoredinQ5W. Also,damagedaudiofilemaygeneratenoiseor distortedsoundduringplayback.

Makesureheadphonesareconnectedproperly.Wipeheadphoneplugwithsoftclothmayhelpreducing noiseduringplayback.

Musicmodewon’tdisplayalbumart

Todisplayalbumart,imagefilemustbestoredinID3Tagoftheaudiofile.

UseCOWONMediacenter-JetAudiotoeditID3Tag.

Can’tplayvideofiles

Loadingtimemayvarydependsoncodecandtypesofvideofile.

UseCOWONMediaCentertoconvertvideofilestoQ5Wcompatiblefiles,otherwisevideomaynotbe playedonQ5W.

TVOUTputsnoisypicture/doesnotwork

MakesureQ5WTVoutsettingiscorrect. Utility->Settings->TV->TVOUT/VideoOUT

Can’tTuneintoFMchannels

FMsignalstrengthmayvarybylocations. Makesureearphonesareattached. Q5Wdoesnothavebuilt- inantenna,itusesearphonesasanexternalantenna.

COWON Q5W